Marshalls

Kianna. should not have a job here. She’s rude, never asks if she could help whenever I walk in and I usually notice her barely working whenever I’m shopping there. She curses, tries on shoes or she’s over by the shampoos just looking at them. I’m not sure if it’s just bad management but it’s like she needs a babysitter while she’s working. Basic customer service. Not that hard!

Not sure if this is the correct Marshalls in Issaquah, but here I go. Came here a week ago on Sunday afternoon after having lunch at the RAM. Cousin wanted a dress, but it had make up stain on it and it wasn’t hers. She didn’t even try the dress on but wanted to make the purchase because there was no other one like it or size left. She kindly asked the cashier if they could do anything about it and the cashier said yes. When she called for her manager or should I say «coordinator», she told my cousin that it’s not a damage item and that it couldn’t be discounted. Well so who’s telling the truth? Anyways, most retail stores will do a damage discount where it becomes a final sale and you can’t return it even if you can’t fix it. The coordinator Lana, gave us this crazy look as if my cousin was lying or something. She then proceeded to tell us that she can «wing» it and take 10% off and that she doesn’t want to get in trouble. I found that pretty odd for her to tell us that. Anyways, she took the dress and tried to take the stain off herself but failed so she gave my cousin a $ 1.xx
It was an inexpensive dress, but still, I felt more could have been done. Just wanted to throw that out there incase someone else has the same experience we had.

The pin location for the Marshalls in Issaquah is incorrect. Twice I’ve used this for directions in one year and it’s taken me to Costco. The location zip is 98 029, not 98 027. Take exit 18 to Grand Ridge Plaza, not exit 15 as the directions here indicate when mapping to this address.

The Store Manger (s) get 1 Star.
The employees & the Store itself gets a Big 5 Stars*****
The store it New, Bright & Clean with a Large inventory.
The Employees are very helpful & nice.
What I have a problem with is it’s store manager (s). They are too controlling of the staff.
I purchased close to $ 400.00 worth of items. I didn’t have time to try on any of the items. I went back to the store to return 3 items that totaled $ 125.00.
The employee did the return properly but the employee told me we had to wait and get the manager’s approval… It was a very long wait. He (the manager) was working at his own register. So after he was done with his customer he had to come over to where I was & double check his employees work before a credit would be issued for $ 125. The credit was just going back on to my TJMax/​Marshall’s Credit card. I had my receipts, but because it was over $ 100.00 he will not trust his employees to issue a credit themselves. This was the third time this has happened to me at that store. Another time it happened the returned items came to $ 102.00 and he just happened to walk by and he scolded the employee for not getting his approval first because it was $ 2.00 over the limit she could approve on a return. It happen one other time with the same results I had to wait (5 –7 min) for the manager to come over and check his staff’s work so he could sign off on a credit being issued of $ 118.
I have never had this problem with any other Marshall’s Store across this country.
What is this stores deal. I will be going out of my way to not shop in this store if I can help it, because of the way the manager is inconsiderate of his customers … He could care less about making his customers wait on him. His employees all say, «so sorry for the wait…» A Manager has never said that to me. Maybe more training and more trusting of your employees would be a good thing… Other Marshall stores seem to do it that way.

Huge location with a home goods attached! Brand new, well stocked and HUGE! I love bargain hunting and what could be better than a Marshall’s and HG’s all rolled into one?!