Pearle Vision

The girls at the Pearl Vision were so helpful. Other eye doctors are so imtimidating, I learned so much. The doctor was able to allow me time to learn and was really helpful. Definitely would recommend.

I have been to quite a few optometrists in my life. I had lasik about 12 years ago and went to the eye dr regularly before that and then have gone fairly regularly after that, not so much to check my vision, but to check my eyeball health. Dr. Nguyen was great. She listened to me as she set everything up. She multitasked well moving me through the eye machine tests and looking at it carefully, but chatting pleasantly in between.
I felt like it was a really efficient visit and she was able to tell me what my vision problem has been at night whereas other eye drs have just told me there was nothing wrong with my eye and my vision was fine. She has actually corrected something with a very low, easy rx that will make me a safer night-​time driver.

I realized after a month with my new glasses that something wasn’t right. The prescription seemed wrong and they were making me dizzy. I walked in and Boris was happy to help. He re-​measured everything regarding how the frames fit on my face and where the lenses were in relation to my eyes. At no charge he sent my frames back to the factory with the updated measurements so they can redo the process. He also cleaned my old glasses and replaced my nose pads on those as well. Great customer service.

I’ve been to the Factoria location before and wasn’t impressed but the Issaquah location has been completely refreshed and really nice on the inside. They take VSP (my vision insurance) which is great and the customer service is seriously above and beyond.
I can’t say enough good things about Marjorie. She’s seriously the best — she helped to process my glasses transaction and when I came in for an eye appointment later, she was able to jump in and help Boris to let him know that I had already depleted my insurance but gave me some great tips for getting discounted contact lenses there. She’s very personable and made what can often be a tedious process a more enjoyable one.
My eye appointment was really quick with Dr. Mai but I was happy to get in and out. I still felt like she did a thorough job and I came out being able to see better than I did going in. Love this place!

Good section of glasses for both men and women. Even had a separate area for kids.
I would say the service is average.
Great Issaquah location with plenty of parking nearby.
Turnaround time is 10 business days to get your new glasses.

I actually didn’t end up purchasing my contacts through Pearle Vision since they no longer have the best deals around AND if you use your VSP insurance, you can’t utilize any of their deals?!
I decided to come here since the customer service here is MUCH better than at the Factoria location even though it is further away from me — the staff was nice for the most part although when I spoke on the phone with them, one of the male staff had such a thick accent and couldn’t understand anything that I was saying that I eventually had to hang up and call back to try and get someone else since I wasn’t getting anywhere.

My wife and I each purchased glasses and were really pleased with how we were treated and with the quality of the frames and lenses we received. With NBN vision coverage (through Issaquah School District), our out of pocket cost was very low. Boris was very courteous and helpful.

Nipha was great! She looked up my provider before I got there and crunched the numbers for me to make the most if my insurance benefits. The selection is decent, I mostly wear contacts but found some nice back up glasses. I was in and out fairly quickly with Dr. Mai who was also wonderful. Nipha made some suggestions but was never bossy, just totally helpful. Don’t know who the other reviewers were complaining about because I would go back.

I bought my glasses here 6 months ago, no protection plan. Three weeks ago I was in a big car crash. The airbag broke my glasses on my face. One lens was in the wreckage and the other, still in my mangled frame on my battered face. I called pearle vision and spoke with Virginia, the manager. She got my prior order ready to send to insurance. Insurance wouldn’t cover it. It would come later in the settlement.
I found the lens and proceeded to buy new identical frames thinking the lenses weren’t too scratched.
The beautiful sales associate heard my story, assembled my frames and old lenses and gave me a 30% discount on the frames.
Two days later, I found the lenses were just too damaged. I returned and found Virginia ready to help me. I told her who I was. She asked if the insurance was taking care of it. No. She asked if I bought The protection plan. No. Everything is out of pocket. There was no response till she handed me a paper with $ 0 at the bottom. She said my glasses would be ready in a few days. I asked if I was to pay later. No. You’ve been through enough.
Thank you wasn’t enough. I cried. Thank you, Virginia. Thank you.

I don’t know about what the other Unilocalers are talking about. This place is awesome! I have been to alot of eye doctors and Dr. Mai is the only one that has been thorough enough to spot all of my eye issues. This was the first time someone took the time out to show me what different powers would effect how far I could see or how it would make it more comfortable for me. She even looked and explained what glaucoma is and really dumbed it down so I could understand.
The staff was nice and helpful. I really got alot more out of this eye doctors visit than I have at any other places and I have been to alot.
I will drive from west seattle to Issaquah for this amazing service any day!

I would give this place negative stars if I could.
I went in with my husband for our annual eye exams. We were taken back into the Dr’s office and after explaining that I forgot to bring in my old glasses (which are just for reading) I was then lectured for 30 minutes about it. Rather than just telling me what my eyes are like NOW, the doctor kept harrassing me and made me feel horrible about the whole situation.
He then proceeded to give me a prescription that is good for «exactly 4 feet from the computer, not closer, not farther.» (his words)
I will be calling my insurance carrier as well as the Pearle Vision corporate office to complain about this truly NEGATIVE experience.
You really shouldn’t be leaving an eye appointment crying.