PetSmart

Pet Smart seems to be doing some not so great stuff lately with their in house vet … Was there the other day looking for cat treats with glucosamine, msm, etc. (just adopted two older cats), and I went over to the vet area and asked the receptionist-​nurse assistant if they (in the vet area) sold the glucosamine treats because I didn’t see them on the shelves (or did she know a brand name I could look for (they have three rows of cat food, maybe I missed them)). Her first response was «have your cats been here to see the vet»? Me: «no, I _​just_​adopted them» (as I said), Her: well, I don’t know if the store carries them (bs or laziness) but we’d be happy to sell them to you if you bring them to the vet” …
Sorry, but it’s just common supplements inside a cat treat, why are you trying to make something «closed» and «proprietary» out of that? Sure enough, on the way out of there, one Google search tells me I can find them at Petco, Amazon … Forget you, Petsmart … This is the second type of experience like this I’ve had there, even if they were somewhere on the shelf, no one who takes care of themselves needs to be treated like they can’t buy cat treats with supplements in them (and read the instructions on the back), especially if they are freely available on Amazon etc. so really just trying to get you to see their vet. This is a business model not suited for people with anti-​authoritarian streaks such as myself. 2 stars because in spite of all the pluses, this is a «never go back there» kind of experience.
P. S. Newly adopted cats are adorable.

Talk about a customer service fail in the Pet Grooming department! I took my shih tzu to get her usual groom/​haircut, and she was refused service because she’s a month behind in getting her rabies shots… WTF? seriously?!? the woman behind the counter was rude and unapologetic when i asked if they would make an exception… NO! it’s protocol she snapped back.
Why are they just now asking me this question?! after I’ve driven all way across town to make this appointment… I even called ahead of time to confirm her appointment, perhaps that would have been a good time to ask…
and seriously? are they really that concerned about my lil shih tzu giving someone rabies? she lives in an condo, and is outside for about 10 minutes each day of her life. she’s not exactly «high risk»
A smart employee, would quickly realize that this is one of those times where you can/​should make an exception to the rule, and make things right for the customer, and give the dog a haircut.
Instead, PetSmart has now pissed me off, I’ll never take my dog back there, and everyone I know I’ll tell them what a JOKE the grooming department is there.

When my family and I moved to Issaquah we decided to give the PetSmart here a try. Our 13 year old Shih Tzu Max was having trouble adjusting to his new home and was quite a handful for Tiffany. But, she took it in stride, and when it was time for his next appointment, she didn’t even hesitate to accept the appointment. Thankfully, Max did much better after that.
Then a few months ago Max was diagnosed with inoperable cancer and given anywhere from a few days to a few weeks to live. Three weeks after the diagnosis he was weak, but very much still with us. His fur had gotten long and shaggy and the heat outside was unbearable. I called Tiffany. She checked with her manager and the end result was she agreed to groom him as long as I stayed the entire time. I sat on a stool and watched as she talked to Max and give him lots of hugs during his grooming. I was touched when the other employees in the salon gave him lots of hugs as well.
Max is gone now. Tiffany made Max’s last few weeks so much more comfortable. And for that, I’m grateful. When my husband and I decide to adopt another furry child, I won’t hesitate to have him groomed at the Issaquah PetSmart.

This review is for the Pet Hotel. We decided to use petsmart after having a good experience at our Petsmart in Indiana. Our puppy is 5 month old and not neutered yet so they wouldn’t let him go to group play. Our puppy is house trained and can hold his bladder overnight. We boarded our puppy for 4 nights when we picked him up his fur was sticky and he smelled like urine so bad I couldn’t even get close to him. I realized I should have questioned them. So we called the petsmart and they said they don’t record where the pets use the bathroom, just that they go. They also said if the dogs go in the kennel they usually give them a bath but because our puppy has longer hair they didn’t give him a bath. So they just let our puppy lay in urine for days and then never bothered to give him a bath. I have serious reservations that they even took him out of the kennel. This was extremely disappointing and we definitely won’t be back.

Bought a baby hamster from here in august last year. long story short, the staff dont care about the animals at ALL. my hamster was showing signs of being pregnant, so i called the store and they said that i should take her back to them and that they should keep the babies. Im sorry, but i bought the hamster and EVERYTHING INSIDE OF HER. They said that the babies belonged to them after i said i would keep them but i quickly shut them down. Unbelievable what some stores will do to make some extra cash. After that whole ordeal, i spent over 3 MONTHS working with my hamster daily just to get to the point where i could touch her. I talked to other stores and they said that was extremely unusual and that she was probably abused or never socialized. If you want to get a new pet, go to petco or sierra fish and pets, i have gotten all of my other hamsters there and they actually care about the animals there, unlike petsmart.

Clean quiet place. They have pet grooming although this is not where we take our little pooch. We come here for their large quantity of dog food. I do like it that they have rescue cats from the Humane Society available for adoption.

Petsmart hotel is one of the best around! We drove out from Bellevue to board our dog there. They truly love dogs and go out of their ways to make the dog happy.

Just lost our 11 year old Cairn terrier :(She had an unexplainable rash in spots on her scalp, neck and leg. The vet at Banfield recommended I check with our groomer to confirm how they clean their brushes, etc as a possible cause? We have had our 2 dogs groomed at Petsmart grooming over the past 10 years.
When I called our groomer, Emma to explain what the vet suggested, she told me that each groomer uses their own personal set of brushes, combs, scissors and clippers. Nothing is soaked in disinfectant. They just spray their brushes to clean them.

When I called to schedule a grooming appointment, the salon manager informed me that Emma was no longer willing to groom our dogs. Apparently, she was offended that I asked the basic question of what their cleanliness/​disinfection process is?!
Not only did she not have the courtesy to call and inform me, she then told the other groomers in the salon and not the salon manager. So unprofessional! No one seemed to care that our dog had a skin fungus or that she died.
I have continued to patronize this store even though it’s old, stinky and inconvenient after Trader Joe’s moved. IF you care that your dogs are getting groomed in a place that prioritizes HEALTH AND WELLNESS and not just the haircut of your pet, stay clear of this Banfield Grooming salon in Issaquah!

We’ve been taking our dog to Issaquah Petsmart grooming for almost 5 years. We’ve had a few awesome groomers, but every time we go I cringe about the cost. Each visit is more expensive. Today they charged me $ 69 (+tax) for our 15 pound mixed breed dog. This is for the basic bath/​cut + nail grind, which is an additional $ 12. I learned tonight that corporate is now charging $ 2 more for weekend appointments. Really? I asked the manager on duty if she can remove the $ 2 up-​charge because I wasn’t informed when I made my appointment. All she said was «no, it’s been that way for several months and it’s against our policy». She then gave me the number for corporate (which wasn’t accurate). Zero customer service skills, which I fault the company for, not her. Petsmart should have properly trained her to make appropriate decisions for customer support. I called Petco to inquire on their rates. They will do the exact same thing for $ 48-​$ 50. I’m done with Petsmart.

For the past few years, we have been taking our Standard Poodle to PetSmart for his groomings. I would first like to point out that PetSmart has fabulous groomers, and I have never been disappointed with the way my dog looked whenever we picked him up. For grooming, I would absolutely recommend PetSmart, even the Issaquah location has done a great job.
My complaint is with this location’s pet hotel. My husband dropped our standard poodle off at the Issaquah hotel location before Thanksgiving. Our dog stayed with them for 4 ½ days. When we returned, I was flabbergasted to find our poodle had gained roughly over 10 pounds from his stay! When I put his head collar on, it was tight around his neck! His neck, his stomach area, and his thighs were FAT! My dog got FAT!
Not only that, his fur looked absolutely disgusting. We asked them to give him a bath before we picked him up. Now, they did tell us he wouldn’t look the same way as if they groomed him, which I completely understand. But I AT LEAST thought they would have blow dried his fur out before putting him back into his cage. When I took our dog home, his fur smelled like mildew, there was dandruff, and one ear had a bad yeast infection because of lack of drying. I had to buy him ear medicine and give him a proper bath when we returned home.
Anyway, I asked two people working there how much they fed our dog. They claimed it was the requested 1 ½ cups twice per day. We had boarded our dog with a vet for 5 days last year, and we picked our dog back up weighing exactly the same as when we dropped him off. I don’t understand where this huge weight gain came from. Something happened. Someone messed around with our dog’s health. I can’t imagine how he would have looked if we left him two weeks! And the part that bothered me was that nobody apologized, and nobody even offered to investigate into the matter.
As I have explained to them on the phone, standard poodles are naturally fine-​boned dogs. I don’t know if, during his play-​time, someone felt his ribs and hip bones and thought our dog was starved, so they fed him waaaaaay more than was requested. (And our dog eats exceedingly fast, almost inhaling his food, that it could also appear he’s starved, when in fact he isn’t.) I know they said nobody gave him extra food, but how can they be so sure that someone in there wasn’t sneaking it? Our dog got fat. A dog doesn’t just gain a huge amount of weight (almost 3 pounds a day!) in just 4 ½ days.
If they would have offered to investigate into the matter, or question some of the staff working with the dogs, then maybe I would have skipped this review entirely. Not only am I bothered by how unhealthy my dog looked when we picked him up, but also by the fact they literally did not seem to care at all.
I would not recommend this hotel. Grooming — yes. Hotel — no.

I was unhappy with our dogs prior groomer (A Fur Affair) so I gave PetSmart’s grooming Salon a try. I was pleasantly surprised. It’s much cleaner than their nearby competitor, the groomers are friendly and they do a great job following your preferences. The coup de gras (for Fur Affair) is that PetSmart is roughly 25% cheaper.

I took my dog in to be groomed and the ladies there were all very nice. My dog was there for about 5 hours. They definitely cut shorter and more uneven than I’ve seen before. However, the dog smells great and they did a nice job with his nails. It’s going to take some time for his hair to grow back so he doesn’t look so unevenly shaved/​trimmed/​sheared, but, overall, I’d say I got what I paid for?

I set a 9:00 am appointment with their vet a few weeks ago for a couple shots for one of my dogs.
I arrived early to find out they had lost all my information that I gave them over the phone 2 days prior and I was skipped in favor of someone with a later appointment because of their error, which is understandable but when you’re on a schedule is incredibly frustrating. I finally left the vet around 11:15.
I want to make very clear that the vet was nice and professional but the administrative side was a nightmare.

This review is for the general store and the grooming salon. I have never used this location’s boarding/​day care services.
I find that the prices here are generally a bit cheaper than Petco, I never have trouble finding what I need, and the selection of food for dogs and cats is huge (I don’t venture much into the other pet areas). It’s very clean, and during all of my visits there has been assistance offered by helpful associates.
The BEST experience I had today at the grooming salon. My poor pooch has anal sacculitis and in addition to antibiotics the vet recommended anal glad expression every several days to get the gunk out. This is a $ 10 walk-​in service here (be sure to bring current vaccination records if you’re not a regular). It’s worth the $ 10. I promise. Lindee was AMAZING. And pup will probably never be afraid to go back, because she gave him so much lovin! Treats, hugs, everything. You can tell the ladies (I didn’t see any dudes) back there enjoy what they do and they care about the animals. When he needs any grooming services, we will be back!

Kennel cough @ this pet hotel location!
Pet parents beware!
Not returning to the Petsmart Pets Hotel at this location! We have boarded our dogs at several Pet Hotels in the past & this was my first (and last) experience with the Issaquah location. Both dogs have always been up-​to-​date on their vaccinations, and were at the time of their visit 2 weekends ago. Everything was fine when we dropped them off, and they both seemed happy when we picked them up. They reported that both dogs had eaten their food and behaved fine, but which I only partially believed. Knowing my 8 year old Chihuahua as well as I do, I know there is no way she ate all of her food — she goes on hunger strikes when she’s stressed out or upset. This was obvious when I fed her dinner that night and she acted like she’d been starved for days & inhaled her food in minutes. The last straw came this morning when I took her to the vet &, $ 105 later, she is now being treated for kennel cough! Even after being vaccinated recently! I know the vaccination isn’t fool-​proof, but this has never happened with any other boarding stay they’ve had. When I called the pet hotel to let them know, they basically said «thanks for letting us know!» — no apologies, nothing more then an ok thanks bye! It’s more out of the way, but we’ll go back to the Tukwila location — we’ve always had great service there! Our dogs haven’t been to the groomer recently, or around any other dogs — this is the only place they’ve been besides home.

Vanessa in grooming is our only choice to take care of our little Schnauzer. Her care and love for animals shows and we really appreciate her attention she give to our little guy. We have been to the «chic» places here in Issaquah — Petsmart is a better value and they are as professional as it gets!

Gonna board my yorkie for a week at this hotel. I’ll post a review. Previous post (Entertaining to just browse. Turtles was following my son’s fingers. I get afraid he will beg for turtles. Birds food supply is excellent. Petsmart hotel is safe place for dogs. I believe they have every pet you can imagine. I like to just visit sometimes.)

This review is specifically for the grooming salon and even more specifically for Sarah Stewart who is my dog’s groomer.
She is AMAZING. I had taken my pooch to a couple other places before coming here and had my reservations about a large grooming salon like a Petsmart (dont go to Bellevue’s location by the way. see my other review)…But Sarah has made me a believer :)
She is great with my dog and I can tell that she treats him very well when I’m not there, based on how he acts when he sees her. He is weary of strangers, but loves going to see Sarah every 6 weeks. She always grooms him perfectly and double checks each time to be sure I don’t want to try something new. Grooming salon manager, if you’re reading this now, give Sarah a raise, she is awesome!!! If she ever leaves, I will follow her wherever she goes!

Nothing too special but cleaner and better prices than Petsmart. We typically stick with Mudbay (closet to us is Mercer Island) or AllPet.

My dog Mia absolutely loves going to this Petsmart, especially for doggy day camp. The staff there are friendly, and her ears perk up just by saying the word, «Petsmart».It can get a little pricey if you are leaving your pet there for a extended period of time (overnight stays are $ 28 and day camps are $ 20), but if you combine an overnight stay with a camp, then the camp price drops to $ 16. It is also nice to know that you can leave your pet somewhere and feel confident that they are being taken care of.