Rite Aid

This store has been recently remodeled and the staff are pleasant, but I can’t recommend the store. Their prices are way higher than Fred Meyer, Target, etc. A couple months ago I stopped in for some Chloraseptic spray that was advertised as 25% off. The 25% sale brought Rite Aid’s price down to pennies more than Fred Meyer’s regular price!
Yesterday, we had a prescription faxed in from Harborview Hospital as my husband was being released. We would have normally used our neighborhood pharmacy, Lakemont Pharmacy, which give great service — but they do close earlier and we were not sure how early we would get him out of the hospital. We decided to have the pain med prescription faxed to the Issaquah Rite-​Aid. We showed up more than two hours after the fax was sent and they had not even started on the prescription — and didn’t even know they had it. I could have just carried it with me and had it filled just as quickly. It appears they don’t check their faxes very often. My sick husband had to wait 15 additional minutes in the car for them to finally fill it.
So even though the store is modern and the staff are pleasant, why shop somewhere when their non-​prescription products are way more expensive than the competition and where prescriptions aren’t ready more than two hours after being faxed in from a hospital? There are many better options in Issaquah.

I ran in here the other day to get a specific item (a particular vitamin and a particular brand). I had never been in this store before. I was in a time crunch and had to run in and out, literally. So I was SOOOO impressed how, upon entering the store, I could see at a glance where the vitamin section was (there were large signs suspended from the ceiling, over every section or department of the store). I was able to get to the vitamin section in a flash, and the shelves were so organized, I was able to find what I needed immediately.
The line for the cashier moved promptly and the gal who checked me out was incredibly nice.
I noticed how super-​clean this store was, and as mentioned, how well organized.
The only negative I can think of is the overall smell of the store. Immediately upon entering, I noticed this odd, pervasive odor. It’s a subtle medicinal smell, sharp yet also sweet, strange. I’m not sure if it was an anomaly or if this store always smells this way, but it was not pleasant. Not to me, anyhow. Just strange.

Rite-​Aid has not improved in their customer service.
This update is for a couple months back.
I had purchased an item while my husband had waited in the car.
When I returned with my purchases — hubby said I had the wrong item. I ran back into the store — same check out cashier — a younger male — who then requested my receipt — he had my my cashier less than –5– minutes before — evidently he didn’t give me my receipt or I lost it. I believe it to be the former.
I paid with cash —
I received a gift card good only at Rite-​Aid.
Is it any wonder I will drive to safeway if going down the hill or Bartells.

I went to the store to fill a prescription and asked to use the restroom. It is for both men and women. The bathroom was quite sketchy and I wanted to get out fast. I had placed my brand new Ray Ban Aviator sunglasses on the side of the sink. I went out and an employee was waiting to go in (male).
As I walked out to my car I realized I had left my new sunglasses in the bathroom. What do you know… no sunglasses. I asked at the counter (where the guy who was behind me for the bathroom was working) about my sunglasses being found. He didn’t look up at all. It was cricket time at the Ok corral and I was out of an expensive pair of lenses and really disappointed that management could care less that basically there employee’s stole from me.

Newly remodeled Rite Aid — found what I was looking for (not in love with the new layout of the Rite Aids). Seems like they don’t put all like things together which is frustrating (sale sunscreen hidden on a middle shelf in the middle of the store and all other sunscreen near the pharmacy — weird). Would stop here again but wouldn’t go out of my way to come to this location.

I had a similar experience to the review from 1÷20÷14. Maybe the same cashier. In our case when we asked how much cash back we could get, she said $ 40, but then she didn’t want to give it to us and suggested we could use the ATM or go to the grocery store where they had bigger tills. When we ignored her objection and asked about the tutoring center across the parking lot, she warmed up gave us the cash back. She did ask where we were staying, I guess because we were buying single use laundry detergent. The store was clean and otherwise a typical Rite Aid. This was the beginning of awkward Issaquah experiences.

For sure the prettiest Rite Aid I’ve ever been in — recently remodeled — this place practically glows!
This is my second Eastside Rite Aid review in this month — I’m apparently on a roll! haha!
The Issaquah store is great — friendly, helpful staff and convenient for last minute shopping (i.e.: candy, token gifts, birthday cards, etc.) But what makes today’s experience review worthy is the nail bar –
OH MY GOSH! So much fun! At least 4’x6’ and double sided, their new nail bar is a rainbow of nail décor options! Never seen a display quite like this in a neighborhood drugstore — definitely worth checking out if you’re a manicure geek like me! :)

The remodel makes the place much more inviting. All of the employees were very helpful during the remodel. Today is 4 days before Christmas and the store was busy but the employees worked fast to get everyone through the line quickly and even came to help me find items. Very happy.

They have redone the entire store and it looks so much better than before. Everything is neatly organized with nice grouping and large signs.

The last two days I have had the worst time getting my prescriptions filled not only on time, but at all. My nurse practioner has called both days to request the precriptions, and when I call (normally 4 – 6 hours later) to verify that they are almost ready to be picked up, they don’t know what I’m talking about and say they haven’t checked their voicemails yet. Yesterday after I called and asked if it could be filled before early afternoon, she finally figured it out and said that would be fine, then when I show up at 1:30 in the afternoon, it’s not ready.
Today my nurse left me a vm saying she called in my other prescription, so I called them to verify, they didn’t know what I was talking about and said I had already picked it up yesterday… called my nurse back, she said she would call them to clear up any miscommunication as it was an entirely different medication. I just now called (3 hours later) to see if it would be ready in the next 30 minutes, and she once again didn’t know what I was talking about and said I had already picked it up. I told her my nurse had called twice, and she just goes «oh, well I have a voicemail but I’ll have to have the pharmacist check it. We’ll try to have it ready in 30 minutes. She sounded severely annoyed at me for God only knows what reason. Guess it could be a bad day, but come on. I would think it is a large problem if a pharmacy is not checking messages from doctors. I’ll be transferring my prescription shortly.

Love this pharmacy. They are one of the fastest to fill a prescription in Issaquah. If you are in a rush I would consider this one.

I see someone wrote a review about bad service here.
It must have been an off-​day, cuz they always seem pretty cool to me. However — I do not use the pharmacy part… maybe that’s where they had bad service.
If I were you, I wouldn’t be scared to try this store.