The Nail Place On 78th

Best nail salon in Jackson Heights!
They do a great job!
They are professional and friendly!

First and foremost, I have no idea why there are negative review of this salon! This is THE BEST nail salon in Jackson Heights. I have been a client for over 6 years and have seen the different owners come and go, but they have always kept the same nail technicians. Esperanza, Maria and Rosa are one of a kind! They’re incredibly attentive and they do great work. And when I say great work, I MEAN GREAT WORK. I’ve brought friends from all over NY and from out of state to this salon, because the pedicures are the best!
In the past 6 years, this is the BEST owner that has owned this place so far. Carolina is modernizing the salon with beautiful details, extensive polish collection, updated magazines and even calls clients to remind them of their appointments. If that’s not great client service, then I don’t know what is. She’s extremely friendly and always greets clients with a smile (unlike all the previous owners).
PLUS, it’s incredibly CLEAN and sanitary! Unlike the other salons in the area.
I will always be a client here, even if I move elsewhere.

I am a former Jackson Heights residente, this used to be my spot to go. I went there yesterday and the service still the best as always and even better the new owner gives this place a fresher air to the salon.
Glad things changed there, and now every time I’m visiting the neighborhood I will make sure to stop by. Thank you Esperanza you the best!!!

Great nail salon! New owners who are really revamping the salon into a spa. See Esperanza for all your nail needs!

Used to be neighborhood goto spot. Has fallen to low levels. You can never walk in anymore. You must have an appt. They never answer the phone so you can’t get appt. Esperanza and Rosa are good technitions and are always stressed since they are busy. Owner is understaffed, not present and unfriendly. Massage chairs were replaced recently. They could be busier if they had full staff. Really dissapointing. The new neighborhood nail places have terribly uncomfortable seats…

Don’t bother coming here if you are a new customer. Totally not worth it and they charge $ 5 for removing old gel color, so many places waive this fee it’s ridiculous. They make walk ins wait an hour… place was really hot as well with no ventilation.

Great place w/​friendly staff. Awesome midweek prices for Mani/​Pedis. I’m a regular!!! I highly recommend it!!!

When I first moved to the neighborhood I tried this place to see if I’d like it enough to make it my regular manipedi place. They did an OK job for the standard manipedi and I figured I wouldn’t mind going back if I needed. I found a great place near my office so I still preferred going there. But recently I had no time to go during the week and ended up coming back here. I asked for a gel manicure. Don’t ever do it! It’s not worth your money. The girl did such a crappy job that it was peeling within a week. I didn’t even need to soak it to remove it. It just started peeling and I was able to remove the polish that way. If I absolutely have no choice I might go back just for a regular manipedi but never again for gel polish.

I wish I could give this place 5 stars. I love the staff, Esperanza, Rosa and Maria. They work so hard and are SOO good. I have been going to this place for SO many years. It changed owner about 1.5 or 2 years ago. The owner is so UNPLEASANT, nevers greets costumers or her staff. I used to give gift certificates from there to friends and family, but I have decided to stop doing it. Before you could walk in, they had sufficient staff. Now I understand the staff’s hours are cut shorter, and you NEED an appointment. I am sure they could have a floating staff to deal with walk-​ins. The new owner made the place pretier, and somehow more attractive, but when she is around, the ambiance is so tense… I keep going there because the technicias do an AMAZING job. I wonder if their boss realizes that! Also they used to open on Sundays… not any more.

All the nail technicians at this place work very hard! my favorites are Esperanza and Rosa…
They are very detailed and very friendly! They always make sure you are happy with your mani or pedi! they are always scrambling for supplies because sometimes there isn’t enough or things are breaking down and the owners don’t replace them right away. The one thing is that they are always rushing from one client to the next…(not enough technicians). The owner is hardly every there to help with the administration. They clearly don’t know anything about nail work. The owner and her daughter are not friendly at all and don’t bother to say hi or greet their long term customers… they simply don’t care when it comes to customer service. I only go because of these women who do an awesome job and have taken it upon themselves to run this business!
if it weren’t for them I would never go back.

Horrible !! Make an appt n they make u wait but if they u r running late they r incapable of waiting. Lady dared to raised her voice n said that she couldn’t take me mean while I was early but because she has someone else to take care … Like if were my fault that she was busy before me n through it on another clients face that she had to cut all nails … I wouldn’t come to this place ladies !! I would def try to make ur way n try some where else. It’s a crapping customer service. Employees do as the please whenever the owner is not here. Don’t trust these ppl.

I can’t stress enough how much I love this nail salon… I’ve been coming here for over 4 years. All the nail techs are great, Rosa, Maria, Esperanza and Sonia (who is on maternity leave) are amazing!
The only downside is that at times they’re so busy that you need to call ahead of time to book an appointment.

Since the new owners haven take over, there has been a steady decline. After my experience yesterday, I will now be finding a new place after being a steady for more than 7 years. The chairs are broken, the water for pedicures is luke warm at best and does not circulate. The staff that works there is great and I feel bad for them. They are forced to work in a shop that does not care about them or their customers. Good bye 78 nail spa…

I wish I could rate 0 stars since this place definitely deserves it. It was the day before my brothers wedding, I picked out an awesome pair of heels that went perfectly with my dress and were soooo comfortable to wear. I come in to 78 Nail Spa to get a mani and pedi and what came after was horrible.
During the pedi, the technician was very rough with cleaning my toe nails and especially hurt my big toe. I complained about the pain and she instantly assumed I had an ingrown nail which I did not. She then began to cut out chunks of SKIN from the side of the nail, and it’s the area past the point where the nail grows outward and has the natural whitish area. It was so painful but she swore it was because it was in grown.
My toe began bleeding excessively, mind you this is over the tub where I’m sure my nail got even more infected from. She grabs a little bottle with blue liquid in it and says that will heal it and no to worry about it and then stuffs my foot into the tub.
After everything was done, it was extremely painful to walk. The day of my brothers wedding, I was unable to wear my heels and resorted to wearing sandals the entire time. I had to miss part of the reception during the night because of the need to visit the emergency room and get antibiotics and pain killers. The doctor said right away it’s a bacterial infection seeing how there was tons of pus leaking out and a new chunk of raw skin sticking out from the side she cut.
Please do not go here. It’s obviously filthy and just waiting to give you a bacterial infection. Very unprofessional and I’ll never be going again.
I had a vacation right after the wedding, to Mexico, and it was a week long of medicine taking, fun I had to skimp out on, and no drinking any kind of alcohol. A $ 20 something pedicure that cost me way more than it should have.
I actually wish there was a way to post a picture with your review, because I have a LOVELY picture of the outcome of my pedicure right before going into the hospital. If anyone could let me know how to post a picture here, I’ll gladly post it.

This place is great – the results are excellent and the technicians don’t rush you at all.
$ 20 mani + pedi from Mon-​Wed hits the spot.
One caveat is that there is a bit of truth to what some other reviewers are saying. I had absolutely zero health concerns, but the place has very low standards for cleaning up. Lots of dead pieces of stuff left visible, and casually shaken onto the floor.
But for the price, the service, and the result, I will regard that as negligible.

The worst pedicure spa experience ever! Started with chilling water inside the tub. When I specifically said to file my toe nails straight, she said OK. Only then to grab the cuticle cutter and begin to nib on the sides.
If you don’t mind having your feet held by your toes when they are scrubbed. Or having the side of the chair opened in such a way that it tugs on your clothes. Then by all means you will not mind the place.

I have been going here for the last two years for my mani/​pedi; Rosa, is my personal favorite; she takes her time and really does an amazing job.

I’ve been going to this nail Salon for a few years. Sylvia, the original owner, was great, in my opinion and I was sorry to hear she sold the shop. I continued to visit my favorite manicurist, actually all the young ladies that work at the shop are professional, and do a fine job. The new owner which I didn’t meet until today, left me with a very poor opinion of her Customer service skills. She didn’t acknowledge any one of her clients, no hello, welcome, introduce herself, and when she left no goodbye, have a nice day etc. Although I admire and respect all the manicurist in this shop, I will not return.

This place is great! I was a little wary about coming here given the poor reviews from 2010, but Kendall W’s reassurances and the promise of a power sander being used on my feet pushed me to make the trek over — and was it worth it! The salon is small (I think there were 4 mani and pedi stations each) but the décor is nice and bright and everything looks very clean.
Angel gave me both my pedicure ($ 16) and 10-​minute back & shoulder massage ($ 10). The pedicure was A-​MAY-​ZING. I’ve never in my life had a pedicure that was so thorough — and this is their standard pedi! My boyfriend actually told me that my formerly horribly calloused feet now «almost feel like real feet». Believe me, that is high praise. One more visit and we might even be at fully «real» feet! The massage was also pretty good — not too rough, worked on all the sore spots. I would agree that the polish selection is nothing amazing, but there’s enough there to get a decent color. I’ll definitely be back!

UPDATE: The past year the quality of service has gone way down. The last FOUR times I made an appointment they got it wrong and on 2 occasions Sylvia took the appointment herself. The first 3 times I waited over 30 minutes for them to accommodate me even though I had an appointment. This last time I voiced my disappointment and had to tell Sylvia that the service of late was unacceptable. I left without getting my manicure. I love the way Rosa does my nails and will miss her. If Sylvia took better care of her patrons when things like this happen maybe I would consider going back but all she said was sorry and that she gets confused between 5pm and 5:30pm, huh? Really?
I’ve been going here for about 5 years and for the most part have been very satisfied. The few times I’ve had a problem with polish chipping they were quick to fix and at no charge. Rosa is by far the best there, she has never cut me and my manicure always last 2 weeks. I’ve gone to various places in the nabe and Manhattan and have not had the results I get at 78 Nail Spa. I have lots of cuticles that need taming, 78 does it right every time.

I read the reviews and was excited to check this place out, but was disappointed when I left. The pedicure ($ 16) was mediocre at best. She botched the nail painting and took a really long time because she was answering calls on her personal cell phone in between.
There was absolutely nothing redeeming about this place. Next time, I’m going to check out Ingrid’s on 37^th Ave.

I am going to agree with everyone here, and say the pedicures here are awesome. I did not even have the sander, but they take buffing and softening your feet very seriously, and the results are better than any I have had in a Manhattan nail salon.
The quality of the paint job varies by the nail tech you have, but overall, it’s at least an 8, nothing to complain about.
The price is right too. $ 22 for manicure/​pedicure, the place takes cards with no min. purchase and you can put the tip on the card.

I have to echo what everybody else said and proclaim the sander AMAZING. My feet were pretty gross after a whole summer of sandals and flip flop usage.
The place is nothing to look at, my massage chair did not work, and the lady who worked on my feet was on her cellphone the whole time. Nonetheless she did an excellent job, and my feet felt and looked like brand-​new-​baby feet after that sander.
Pedicure is $ 16