Brooks Brothers Factory Outlet

My family and I came here for a round of holiday shopping, and my father, being a huge Brooks Brother’s fan, was overjoyed by the selection and found quite a lot for great prices. However, what has left a bad taste in our mouth was the service.
The employee at our register went to speak to the previous customer, as he handed them their bags, and kept us waiting at the counter for quite a while. Another employee came to the adjacent register and said she couldn’t check us out (though, minutes later, we saw her helping out another customer.) Finally, we flagged down someone, and we left the store – but in all honesty, we had to assume this negligence was due to our race. This has bothered my parents the whole weekend, so much so that we’ll be returning what we bought here.
Personally, I’m upset that my parents not only had to experience this subtle racism, but also find it in an area where we’ve lived comfortably for 20 years, for a brand they truly enjoyed and were loyal to. The neighboring stores in this outlet mall felt as expensive as their brands claim to be, but inevitably, this experience cheapened Brooks Brother’s for us.

The staff here is very helpful and they have really great sales! I don’t normally shop at BB’s but was pleasantly surprised!