Enterprise Rent-A-Car

They were awesome! I checked other car rental agencies and their prices were stunningly high. Everyone we talked to was helpful and accommodating. They didn’t lay the additional insurance guilt trip on us, or charge extra to add my husband as al driver. Due to our flight being canceled (thanks American!) we had to drive to Salt Lake for our new flight. Enterprise could have killed us on additional drop fees, but they didn’t. It was a great experience from start to finish.

Service was very friendly and fast. I was upgraded to a Chevy Suburban at no charge.

My car was waiting for me when I arrived. I was on the road in less than five minutes. The Enterprise rep was very professional and friendly. Check-​in four days later was just as smooth and painless. I rented a mid-​sized SUV and got a Toyota Rav 4 AWD. It handled the mountain roads and dirt roads of Grand Teton & Yellowstone National Parks with no problem and averaged 30mpg+. Enterprise is my ‘go to’ car rental company when I travel, and I have always had pretty good luck with them.

WHY Enterprise local office in Jackson Hole Airport, WY would not answer phone calls/​voicemails/​or emails? TERRIBLE SERVICE!!! We rented a car in early 6/​2015, and asked the managers to call us re: problem with our car, and left several voicemails and sent 2 e-​mails with no response! Please go to another car rental company when in Jackson, WY airport!

Fast, excellent service at the Jackson Hole airport. Would have given 5 stars except the Subaru car we rented would not reliably down shift when going up or down steep hills.

This was one of the most shocking customer experiences of my life. I arrived on Christmas Eve, looking forward to a great vacation. I had a Budget reservation but there was a line, it was snowing heavily, and I wanted to get on the road. This was at 830pm. I approached a young man, disheveled in appearance, unsmiling, with an «I could care less attitude on his face». I asked him if they had cars. «Yes we have cars». I asked what kind they had. «It depends on how long you want it for». All this time unsmiling, abrupt and unfriendly answers to everything I asked. When someone is rude to me, which rarely happens because I am very nice, I tend to be abrupt back. The next thing he says to me is «You know what? We don’t have any cars». I was perplexed and asked him why he had just told me he had. Then, in front of me, he mimicked me, loudly. Repeating with a snarl a comment about his statement that he had no cars. I was absolutely dumbfounded. I had never been talked to like that by an employee of a company that I was going to give money to. As I walked back to the Budget counter I said 2 things to him:
1) I cannot believe you are acting this way on Christmas Eve
2) You have no business working here.
Again, the only time I might have been short with him is because he was so incredibly rude to me. It actually hurt my feelings.
His name was Ryan. He did not offer his last name and unfortunately there are 2 Ryans.
I’m not stopping with Unilocal. I’m going as far as I have to to the top of Enterprise to see that this man who has absolutely no customer service is terminated.
The woman at Budget could NOT have been nicer.
I will not rent from Enterprise again. I have always preferred them, but no more.

Too bad that I can only give 5 stars! We arrived Friday night at the Jackson airport and went to pick up our rental car at the Enterprise desk. I felt the color drain from my face when the clerk (Ryan) gently explained to me that I had made the reservation for Jackson, Mississippi and not Wyoming. I knew I was at their mercy, at that point they could have charged me any price for the car and we were basically stuck BUT instead of taking advantage of my error they found us a comparable car at a reasonable (great) price. They were all very nice throughout the entire process and even brought the car around for us, had it warmed up and explained the features to us. We got a wonderful recommendation for a restaurant that night and had a lovely dinner. What could have been a disaster turned out to be a great start to our vacation. Thanks again guys!

Very professional and expedient service. Easy quick return. Thank you Enterprise for making our trip better.