AT&T

At&t store associate was nice. She messed up my bill though. when i went to add a line and do the family plan they kept me on my own plan which was charging me an addiontal 100 $. Not very happy. But im glad i caught it on my bill before they got me. Messing up with peoples money is a no-​no!

As a whole, I love AT&T. I’ve been with them since 1999 when they were Bellsouth Mobility, then Cingular, then AT&T. I left them for T-​Mobile from 2011 – 2013 (regretted it from the first day, but I signed a stupid contract) and couldn’t wait to get back! I should have never left AT&T in the first place and I never will again. I stopped into a couple of other AT&T stores here in town when I was looking to switch back, but I wasn’t real thrilled with the customer service. Also, I couldn’t get anyone to tell me when I could get my hands on two of the new iPhone 5s (Gold) phones.
Someone told me this was one of the actual corporate stores and it’s always best to use the corporate stores. I gave them a call before I actually went in and I spoke with Richard. He told me they had just got a batch of the Iphone 5s (Gold) phones in, but he wasn’t sure if they were going to be there long because this was a few days before Black Friday (you know how stuff sells on Black Friday). I had to wait another 10 days before I could start with AT&T because I needed our next payday to pay for those glorious (and expensive) new iPhones. I explained this to Richard and he was just wonderful. He took my name and agreed to hold two of them for me until I could come in. Yay! I was super excited!
As I promised Richard, hubby and I came into the store on the date i had said we would and he had my iPhones together with my name on them, just as he had promised. Richard really went above and beyond to assist me. We had to get new numbers and I have this really weird OCD thing about numbers. There’s certain numbers that I just hate. Don’t try to understand it, it’s just this weird thing about me. LOL Richard didn’t look at me strange at all when I told him absolutely no 6s at all nor was I really fond of 0,2, 8, or 9. So basically, I ruled out 5 numbers out of the 10 he had to work with. LOL I even made it harder for him by requesting certain number in the teens. He and I went through numbers for about an hour and by golly, he did it! He got me the two perfect phone numbers! None of the 5 numbers I mentioned above are in mine or my hubby’s phone number. And, he managed to meet my other request… that mine and hubby’s phone numbers were only 1 digit off from the others. Most people would have thought me completely mad at my request and would have rolled their eyes, sighed, etc. But Richard just talked to me and we joked around the entire time he was searching for numbers. Like I told Richard, it REALLY mattered to me b/​c I had left AT&T once and never intended to do it again; therefore, I intend on hubby and I having these numbers for a long, long time!
We also decided to buy two Otter Boxes and Richard gave us a $ 10 discount on each Otter Box. I thought that was really nice and it was much appreciated.
Setting up our new AT&T account and getting our new phones was such a good experience!
Fast forward a few months and hubby’s Otter Box is getting water trapped inside of it behind the screen. Actually, it had been doing this from the beginning, it just took me a few months to convince him to go back by AT&T to see if they could replace it.
Richard was there and recognized us immediately. He made his way to us with a warm smile and a handshake. I tell myself he remembers all of his customers that way, but I’m sure he just remember the crazy woman and her weird OCD number thing. LOL Anyway… since it had been 30 days, they couldn’t replace the Otter Box, but Richard offered to contact Otter Box for me since they have a lifetime guarantee. He used his iPad to go to their site and he filled in all the info. He even took photos of the messed up Otter Box to send to them. And that was that. About 4 – 5 days later, the new Otter Box arrived at our house and I never had to lift a finger. He absolutely did not have to do that for me. He could have just told me to go to their website and sent me on my merry way.
Richard didn’t just order the new Otter Box for us that day. He also told us about the new plan AT&T had and told us we may want to switch to it b/​c it would be at least $ 20 a month cheaper and we’d have 4 extra gigs of data to share each month. What? Someone in an AT&T store is offering to help us save $$ every month? Yes, please! So we signed up for it and Richard was sort of right. When our next bill came, it wasn’t $ 20 a month cheaper, It was almost $ 40 a month cheaper! Yay!
So yes, this AT&T store and Richard get 5 whole stars! I won’t be doing business with any other AT&T stores. Even if I move to the other side of town, I will drive to Orange Park to come to this store!

Don’t try to call they never answer the phone I was in the store and I call from there and there it was 3 of them doing nothing and they never pick up the phone.

never ever join at and t.
i have been given a bill for a service id idn’t even use.
i’ve called them now 4 months in a row and and each time, the agents tell me that
the bill will be taken care of.
i have NEVER been late on bill payment. ever.
BUT i refuse to pay for a service where i was living out of state 3000miles away AND i had given at and t 2.5 months of notice regarding termination of my account.
never going back to at and t every again.
btw, customer service agents need to know their products a bit better.
poorly trained if you need any advice from tehm.

The assistant store manager Aliza is awesome. It was a pleasure dealing with her and her excellent customer service skills. I will always return here for any of my AT&T needs.

Go to any other store but this one! I almost didn’t renew my contract and was seriously considering Verizon because of how bad the experience at this store was. Thankfully the CSR dept of AT&T is a pleasure and fixed the huge mess that the sales people in this store made. Rude, dishonest people. Worst experience ever.