Performance Bicycle

Tom was fantastic at helping me pick a bike to best fit my needs. He was knowledgable and gave me his opinion while still addressing my concerns. He spent a great deal of time making sure I had a bike that fit me well. He had a great personality and made me feel comfortable during the process. The manager, Heather, was also pleasant to work with.

My husband convinced me to get back to riding after a long hiatus. My current bike wasn’t fitting right and not made for the riding we do. My husband had good experience with Performance so he took me there. Without thinking, I wore flip flops. Tom fitted me for a bike, but I wasn’t comfortable taking it for a ride in my poor shoe choice. I came back another night. The bike that Tom fitted me in was sold in that size. We tried another bike and I was sold on it and it’s nice components. Tom and the mechanic (I forgot his name!) wanted to go over the bike before I took it home. They slapped a sold tag on it and told us to come get it tomorrow evening. That night I discovered a price discrepancy on the website from what we had paid. When my husband returned the next day to get the bike, they quickly and easily adjusted the price.
This was a great experience. Tom was excellent in selling the bike. He was straight forward, honest, and amusing. Tom is a walking commercial for bike riding!
In just the few days since getting my bike home, it’s been out several times. I am even considering riding it to work when my hours change!

Went in today and walked out with a great back at a great price. Tom was great with help me find the bike for me at a comfortable price. Tom took time to ensure the bike fit me perfectly before I walked out the door. I will make the 2 hour drive for addition cycling purchases.

My bf purchased me the CUTEST cruiser from Chad. Chad is super knowledgeable and was a blast to work with. My bike is adjusted perfectly. I love it. I even got a basket and a sweet bell. Most importantly, the prices were reasonable and didn’t seem inflated like some of the other bike shops in the area. If you’re in the market for a bike, I’d encourage you to get it here.

I had some work done on my bike tonight. Tom was fantastic. He completed the work quickly and professionally.

What a great place for all your biking needs! We purchased our road bikes from here. Great service from start to finish. Will & Chad, who work in the repair/​installation department, have always been quick, helpful and knowledgeable.
I highly recommend Performance Bicycles to anyone who has a bike or is looking to purchase one. You’ll be well taken care of here!
Tip: If you purchase a new bike, I strongly recommend investing in the 2-​year service plan. It’s well worth it & pays for it’s self quickly.

Great store. All of the employees are very knowledgeable and helpful. Always willing to answer questions & provide you with honest answers. The service department, particularly Will and Chad, are extremely helpful.
They also have weekly, free group bike rides. They also host various free clinics. It’s a great place to meet people and learn new things.
Highly recommend this place!

GREAT PLACE TO GO
I went their and got a bike that was awesome the service is awesome they care more about the customer and if their happy more than selling the bikes
(They put you first)

Tim was very helpful. This will be our preferred bike shop in jax from now on. Shop was clean, lots of products to choose from, and good discounts for military.

Great shop, great service from Matt Boylan. Will definitely shop here again. Thanks Matt.

Thanks Tom for helping me select a bike rack. So thankful you put it together and on the car for me. Great help!!!

It never fails, every time I’m in this store and Drew helps me and I learn something new, Thank you for all the help and advice w the purchase of my carbon fiber rims !!!

I rode the 100 mile Endless Summer Watermelon Ride on 09−13−15. Performance Bicycles was there to help with all of our bicycle needs to include gels, tube and services– free of charge! These guys and girls rock. Thanks.

Purchased a FUJI Altamira 2.0 about three months ago. Had an initial fitting with Hillary that went well and got some bugs out. She was SUPER helpful and remembered my Mountain Bike issues from a ride in April.
After breaking in the bike, other issues came up requiring some professional attention. Matt Boylan answered that call TODAY. Spent easily over an hour with me, with the bike in the trainer, tweaking seat issues, stem issues and overall fit/​geometry. As friendly AND as knowledgable as they come he answered every question graciously and addressed every concern. I could NOT have felt more welcome!
THEN he had a mechanic (Will, I think) give it a once over since he knew I was riding in the Endless Summer Watermelon Ride this Sunday. THAT little detour discovered a flawed wheel bearing in my front wheel. SOLUTION? «Here, take THIS wheel with your tire and I’ll give you a ring next week when we have YOUR tire fixed.»
PHENOMENAL and UNPARALLELED Customer service.

I think it’s a conspiracy. I think they see me coming and put on a show for me. I think I don’t care, because the staff at this store is awesome. Every last one of them. Today, I had a chance to talk with Hillary, she’s a roadie, but she’s more than that. She’s cool. I had asked her advice a couple of weeks ago on a bike, and she remembered details that I even I didn’t. Small things matter. Dammit, I spent more money. I need to start a blog about my addiction here.

They were excellent. I needed a part repaired on my bike, took it in and they needed to order a part. They said they would call me when it was all done and sure enough they did just as promised. Bike rides well and they were very nice.

The guys at the shop helped me with my bike rack. The rack was stuck in the hitch and they pulled, wiggled, and lost some sweat but it came off.
After getting it off they cleaned out my hitch and made sure it went in again.
I’m not sure how I would have gotten it off myself, I probably would be one of those people that you see with a bike rack on their car all the time but no bike. Hahaha