Dunkin’ Donuts/Baskin Robins

Aheeeeeee! Hey there, you know who it is! It’s your man here with my first Dunkin’ review. Well, you know me, I’ve gotta get started off on a high note. First off, the coffee. I said «Is that a DARK roast iced coffee, or a medium Cream & Water?!» AHEEEEEEE! Anyway, the donut are good.

I absolutely cannot believe his DD location got 3 stars. I am an avid DD drinker, and usually order at least 3 coffees a week. I have been going to this location for 2 years and NEVER have I received a bad coffee. I am very picky about my coffee (large blueberry iced coffee with extra cream & extra sugar) and it seems that this location is the only one that can make it taste delicious each and every time. The service is also great!

Clean and tidy. Coffee is good quality. Breakfast sandwiches are good for fast food. Service is excellent. Staff greets with a smile and friendly hello, just right for early morning. Coffee was ready as I was finished paying. Very short wait for my ham egg and cheese bagel. Good value and efficient.

Meet my date here at least once a week for coffee. I almost always have to wipe the table down with disinfecting wipes because it is usually dirty. I have NEVER, ever seen anyone wiping the tables. If the part of the restaurant that the customers can see is dirty, it makes me wonder about the part we can’t see. Service is hit or miss. Also, it stinks they charge $ 0.50 for a splash of almond milk. That is an insanely crazy mark up (yes, I know almond milk is expensive, but it’s not that expensive). Need to find a new place to meet for coffee.

I only order a small butter pecan iced coffee with cream and sugar and 3 times both inside and drive thru they have just added cream and sugar. Horrible customer service. Wish I had something good to say since it’s close by.

They never seem to have their act together on the Baskin Robins side of the business. A machine (or machines) always seems to be down or they’re out of ice cream (mint chip, chocolate, cookies and cream, etc) for days at a time because the «manager hasn’t ordered a truck yet». Service is slow even at night when there are few or no other customers. It’s an okay and convenient spot when things are running smoothly, but go in with low expectations or you will be disappointed.

I’ve been fighting a craving for a banana split for a week. I’ve made 3 trips in the past week to fulfill my craving. The first 2 times they have been out strawberry icecream, so I left. Today’s was the cherry on top when they told me they are «sold out of bananas.» I’ll just say I’m done trying and wasting my time. I’ve yet to get a banana split… Publix I’m on my wayyy!

I like Dunkin’ Donuts coffee now more than Starbucks and have stopped by here several times recently on the way to work. I don’t usually write reviews for this type of place but I think it’s worth noting that they do a poor job of confirming your order. I order coffee with «only cream» and try to say that as clearly as possible. Somehow I keep ending up with cream and sugar. Ugh.

This is not worth the drive when they have no vanilla ice cream and no mint chip ice cream. Who orders their ice cream at this location. They are not doing their job. I would definitely fire whoever is in charge at this location.

This kid the last time I was here acted like he wanted to torch the place. The coffee drink he made was foul and they are out most good donuts. I might try again one day. Maybe if cami cakes is closed. Lol.

Great place! Everything is fresh and the crew is super nice! My only recommendation is that this place please have sandwich catering for business’ meeting. We would appreciate that.

Stop– your childhood is calling you! Not only do they want their haircut and flannel back but they offer sweet memories of time well wasted.
Clean, well organized and well staffed location. Both going through the drive through and coming inside has never been a bad experience.

The customer service at the drive thru is always friendly here no matter what time of day or night you come by. I got here one night wanting frozen yogurt but the guy running the drive thru that night said that they had already shut down the fro-​yo machines for the night and asked if I wanted to come in and sample their various other flavors since this Dunkin Donuts also doubles as a Baskin Robins, I responded with a polite no, as I wasn’t really dressed to go in (was in my pjs, and just wanted a late night snack), so he suggested the cake batter which seamed to be a favorite, I said yes and when he came back with my order to my surprise he had a large cup of vanilla soft serve that was fresh from a couple hours earlier (apparently some other customer had changed their mind, and the other employee had put it into the ice cream freezer just in case anyone else wanted to purchase it.) This was the nicest employee, I was ready to pay for the small ice cream I ordered and the large vanilla fro-​yo, but he only charged me for the small ice cream! Yay! I will definitely come back, and not just bc I scored some free fro-​yo, but bc of the customer service! This is by far the best customer service I have seen at any fast food/​drive thru chain:-)!

One of my favorite breakfast spots in town. Love the drive thru and excellent service. A big thank you to Kevin the store manager. He is supporting The Donna Foundation and The Flip Your Wig event. Great people with big hearts and delicious food and coffee. Customer for life!

Marissa gives amazing customer service every time! She’s the reason I’ll be going back! :)

Bad service mixed with them always being out of donuts makes then the worst DD ever. I have gone 4 times to this location because its close to my work and they are consistently out of good donuts. When I asked why, I got major attitude. Never again.

This is the best location in Jacksonville, they have friendly staff and fast turnaround. I prefer to ask the manager to make coffee on the sweet side. A co worker from the UK needs an extra large every day OR can’t function at peak efficiency. Try the Ham Egg on Croissant or the multi grain bagel. Don’t forget to bring your tablet or laptop as they have free Internet.

Fast, drive thru coffee order. Its not starbucks but their coffee is pretty good