Wendy’s

Extremely slow service. I asked for no mayo, substitute with ketchup instead, and they basically said, «Fuck this guy» and left it with mayo. The audacity for such egregious customer service. Overcrowded with rowdy teens. Cold fries, even though I asked them without salt. Will never go here again.

I was in here yesterday a bit before 2 looking for a small meal. I asked about the chicken sandwich which according to my order taker mistakenly said wasn’t on the right price, right size menu. So I ordered 3 junior bacon cheeseburgers.
It didn’t take long to get my food.
When I opened the first one, I noticed there was lettuce, bacon, s slice of melted cheese on the beef patty. The bacon was crispy.

Really disappointed with this place I got food and when I got home they didn’t put my two large fries in the bag. I didn’t want to go back so I didn’t care and my family and I took the burgers out to eat and then my brother finds a fucking hair in the burger. It was a blonde piece of hair and we just threw the food out. How can you handle food like that. Never coming back.

I have been here several times before hoping that it will improve overtime considering I’m a die-​hard Wendy’s fan. But today is just unbelievable. This branch is soo bad that I’m really having a hard time to even rate it at 1 star. There’s no a/​c considering it’s a very hot day. The place is very dirty, even though I saw 7 staff in the store. No one’s cleaning the tables, emptying full trash bins, nor picking up trash on the floor. Everyone’s working in a very slow pace, they don’t care if the line is long. The staff that gave my food is rude and handles food sloppily. This is the last straw, will never ever visit this place again. I think they need to retrain their staff regarding cleanliness and good customer service.

This location is rite on Jamaica Ave the characters in here are a little sketchy ! The place has come a very long way from what it use to be. The service is very fast you never wait to long for your food. The only down side is that when school lets out it’s always packed with a lot of kids mostly high school & jhs students joking and playing & hanging around

Came here for the chili, which was good.
The service is much faster than it was years ago. The different system that they’re doing is having one person take the order, then another person takes the payment. While that process is going on, they’re preparing your food already. Back then they didn’t prepare it until you paid, and it was just a massive long wait even though the line wasn’t that long.
The food was as expected and the service has drastically improved.

I ordered 2 items than wenr back and ordered 1 chessburger… the cashier swiped my card 5 times and said I didnt have any money left… I proceeded to the manger and asked for a copy of the declined receipt and the order before mine which was only 2 nuggets… they only provided the decline recepit and told me I would have to contact american express. I than got on the phone and AE provided a confrimation number that i was charged 6 dollars before getting declined… I should the manager and she all of a sudden found the recepit and refund me… The cashier had charged me 3 chessbugers and fries and nuggets. I than stood in amaze that 30 min of my time was wasted and The manger insisted that I had no money on my card and no recepit.

Im super pissed off I rushed over there to find out I cant come because they closed there doors already and it was 10 min before the time posted on the door. sign said 2 am and im at the door at 150 knockin it… employees inside laughing at me… smh…when they finally came to the door the employee said the manager doesnt care.

This is not a good location. Ideal for emergency lunch, fast fuel or a snack after the movies. Maybe its the dawn of the apocalypse that occurs once school let’s out OR the poor Customer Service. I asked 1 employee to refill the ketchup dispenser and she asked me to request packettes from the cashiers on the line of 35 patrons. I am unsure about the level of training she received upon hire… Try the Smoked Gouda Chicken sandwich. Its worth putting up with the heavy accents and laziness from the staff.

Woah THERE! They definitely hooked this place up! It no longer looks like a ratchet fast food place. It actually looks dine in worthy. This place is reminiscent of a cool laid back burger joint. However the location kills that vibe almost immediately.
I have to say the contractors did an amazing job on the place. I like the whole vibe & modern feel of the place. It really looks like a place you can bring a date without having that, «Why did he bring me here?» feeling.
From the floor, to the menu & the cool computer screens this place definitely deserves 5 stars based on the ambiance alone.
As far as the food Wendy’s never disappoints. I prefer this chain over any of the other competitors. The service was quick, barely a wait if any & the food is fresh & HOT!
I see your vision Wendy’s & I hope everyone becomes as innovative as you.

I came here today with my boyfriend and son for lunch after a movie across the street and I will say that I wouldn’t recommend this place to no one it’s crowded, uncomfortable seating, slow service and the food quality isn’t that great got my fries kind of burnt. There was a man who came in there asking customers for money 78 cts to be exact and one customer became annoyed and they had an argument he became very aggressive and at no time did management step in to stop this and throw him out after this incident occurred he was still in there annoying customers. I will never go back there again because the management shouldn’t allow customers to be harrassed and this type of situation jeopardizes the safety of customers.

This Wendy’s has improved a lot since I first reviewed the service. I love the breakfast and think the meals, all around are fresh.
They don’t give you much time to ask for anything between them opening and shutting the drive thru window on you, but the food’s good.

Second time coming just to see if things change. And how unfortunate it did not change.
The nominees for the worst customer service goes to
Wendys at Jamaica ave Parsons archer
The nominees for the worst slow service Wendys at Jamaica ave Parsons Archer
The nominees for the worst food Wendys at Jamaica ave Parsons Archer
The nominees for the worst in general is Wendys at Jamaica ave Parsons Archer
Since my last review it is the same and even worst.
The young lady took decades to get an order in.
The funny part is when I went there the 2 young men was talking about muscles lol. Who the F… Cares.
And then one of the workers got the nerve to give the stuck up lemon sucking look once I got in.
So that gives me a negative impression that they might spit on my food. So trust is totally out the question.
And the funny part is that one of the soo called macho dude say that he remember me since October. NEWS FLASH I WAS NOT THERE IN OCT.
Also as for the burger its burnt. I can make a better burger from scratch.
PS. INSTEAD OF TALKING ABOUT MUSCLES TRY IMPROVING ON FOOD AND CUSTOMER SERVICE. THEN THEY CAN BRAG.
CAN’T JUDGE A BOOK BY ITS COVER. IT MAY LOOK ATRACTIVE ON THE OUTSIDE. BUT THATS IS IT.
1 star to balance the (–6 stars.)

This Wendy’s is ok … Came here a few times the service is ok… I be getting the chicken sandwich meal … It’s get busy sometimes because it’s buy the bus terminal the movie theater…

As usual super packed and had to fight for some ranch

When you come in, you get a hit of odor that reminds me of old milk from the school lunchroom.
Place seems maintained on the outside. but I wouldn’t want to find out about the inside.
Service is good, food is what you expect from Wendy’s, fast and cheap. Come here for your chicken nugget and chocolate frosty cravings.