Dunkin’ Donuts

I ordered an iced latte and they gave me this medium glass of milk. This is not the first time they messed up my order. Horrible!

The worst coffee. It’s the only dunkin near by and service is bad. Every time something is wrong with the order. I don’t like to put bad reviews but someone has to manage that place better

I wish I could give them one star. The worst Dunkin in the entire area. They always run out of things and very seldom do they get my order right. The one guy is always so nice and helpful but the rest of the staff is never really that pleasant.

I’ve always heard bad things about this location but decided to try it anyway bc it’s the only dunkin in the area. After a few hit or miss expierences, I decided to keep going. This morning I asked for a medium iced latte and got a cup of milk instead. When I asked for a new iced latter the woman refused with a cold response. You would think after spending $ 20 and asking for a new coffee politely the woman would say «sure, no problem». Sooo long story short I’m not going back there, I wasted 20 bucks on a glass of milk, some crappy bagels and a sub-​par sandwich.

Awful place… never get the order correctly… rude employee. I asked about a cake didn’t even let me finish my question and snapped at me. Seriously they need to clean house and hire competent people. They let a man beg for money outside. Take the extra time and go Dunkin Donuts in Monroe.

This place is like an ex girlfriend who cheats on you, but you keep going back to her. They always tend to mess something up with the order and it comes down to the management. I’ve never seen the owner of this dunkin donuts.
It sounds easy, «handing someone a donut» but in this location, that is harder than getting a masters degree. This could be a great dunkin donuts but they need to do a management overhaul, and the owner and or cooperate needs to fix this mess!

This is my first bad review so I’m going to try to be nice. The service was absolutely awful I felt like the two women behind the counter were making fun of me in Spanish, I know a little so I heard a few things. Whatever. I just wanted my coffee and breakfast I couldn’t care less about the employees but my food was cold! Like literally just barely not frozen. Clearly they do not care one bit about customer service and are just riding the dunkin brand name. Corporate needs to take some time to help fix this branch up or close it down.

Seems like new ownership — they were a little hassled, unable to balance the drive through and in-​store customers. I asked for tap water with my iced coffee after a long run. First ignored and then rudely replied couldn’t give water — kinda weird.

They don’t even deserve a star. My family and I were here visiting from Houston, Tx. We were in the drive thru for a 4-​person order and never in my life have I heard someone say to hurry up and order because there are other cars waiting. We waited for a good 7 – 8 mins just to order and how dare this woman say something so rude. There was no decency from the other lady that helped us when we pulled up to the drive thru. We asked her what the problem was and she said «what!?» So rudely. Then she said «pull your car up…» and then we waited and ahe ao rudely handed us our order without even saying thank you. I understand that we were trying to figure out what we wanted to eat but not once were we rude about it. I feel sorry for dunkin donuts to have such poor service. I will never forget how much of bitch that lady was for no reason.

Was just there at 1:00 pm. Was dying for a soft vanilla ice cream cone. Well I was told that I couldn’t get a soft cone because the machine was not turned on… I waited a full 5 minutes until these 3 girls noticed me as they were all chatting in the back of the store. HORRIBLE SERVICE. I hope the stores owner sees my review of his store.

Highest priced DD, but least quality. The iced tea tastes like brown water, and it’s ALWAYS like that, not just late or on an off day. The people can’t hear you at the ordering spot. They are out of things all the time, including cups and napkins, let alone the items you want to order. Check your order before you go.

This Dunkin Donuts is always out of something. When they actually do have donuts they are stale. I heard from people who worked there in the past that they have an insect problem in the back. Do not go to this Dunkin. Go to the one on Applegarth Road in Monroe. Better donuts and great service.

This is the only Dunkin Donuts where I feel I have to seriously strategically plan how I’m going to manage driving there and not plowing into someone in their small ass, ass backwards parking lot!
Also! I have to carefully plan my time out as well, because if you go there past 9am on a weekend your literally waiting about a half hour at the drive through, due to the line being insane! You can’t even park to go in because the line of cars take up the lot and forget backing out of your spot!!!
They do have fresh donuts, I give them that. But do yourself a favor and ALWAYS check your order because they have given me the wrong order numerous times along with a still frozen egg sandwich.
I just make my coffee at home :/

I’ve only been inside the store once and that was for the Baskin Robbins. No complaints there.
I specifically love this location because of the drive thru. The only thing I want to be doing at 6:30 AM is still sleeping. If I have to do one less thing, like get out of my car to get coffee, I’m all over it. The line is usually pretty long, so sometimes I’ll pass it up, but when I do choose to wait my turn, it’s never a long wait. I usually get coffee and that’s about it. If I’m feeling frisky on a Friday though, I will get a donut. Haven’t had any stale donuts, so that’s a plus! The down side to the drive through is you can’t see the donut selection, but I’ll give MYSELF one star for that, for being lazy!!!

Better locations on Applegarth Drive, and Texas Road.

Even when the line is long, the drive-​thru here is very fast. Sometimes, D&D locations tend to overload on cream/​sugar but I haven’t had a problem with that here.

Ever wanted ice cream and coffee from a drive through? This is where you go. No complaints.

I only come here for the ice cream cakes! :) And those are very tasty — yay BR although I wish they had a bit more choices. Once they even managed to not charge my credit card so free cake tasted extra good :) Can’t wait for summer!
DD part seems just like any other.