Downtown Limo

Nonsense for 45 minutes waiting at Newark Airport. «The driver is there, no the driver is on his way, no the driver is 15 minutes away.» Last time using these idiots.

Ordered a car from Newark airport to jersey city. It was 30 minutes late. They also tried to change the price last minute and don’t honor the price on their coupon. Would not use it again.

The car was half and hour late to pick me up to go to the airport. The dispatcher was absolutely unapologetic.
The car was falling apart and the air conditioning did not work. The driver was reckless and I felt unsafe.
Do not use this car service.

Very unprofessional and rude. Driver kept typing on his phone while driving 80 mph down the turnpike! I was traveling with my 2 small children, so this was very upsetting. And illegal. At my house, the driver got out and left the car in neutral. The car started rolling away with me and my 2 children in the back. I called the driver and he said it was «fine» until he finally saw the car start to roll off! Then the driver told me he would unload the bags. It was 4 am so I got the kids up to bed. The driver pulled off with 2 bags still in the car. I called the next morning and was told by a very rude lady, «no, we don’t have anything!» She didn’t even pause, just immediately blew me off. The next weekday morning, I called again (I really need my things obviously.) I spoke with 3 separate men, all very rude. I was told that I could only get the things they had taken from me if I paid them $ 200 to return it! After debate they said I could (skip work and drag my children to Jersey City) pick it up as an alternative. They then tried to say it was my fault for not calling earlier (which I had done and was blown off.) After going back and forth, the upshot was they admit they took my bags, they admit they have my bags, they refuse to bring my bags back without being paid $ 200. The guy ended with saying he doesn’t care who I tell about their poor service. I wish the police would care enough it make this a criminal thing, but for $ 200, I’m sure the small time scam stays just under the radar!

Never late in picking up at home but always late on airport pickup. The cars are sometimes clean, sometimes not. Biggest complaint: the phone dispatchers are rude and unsympathetic in regards to one’s schedule.

Cars are old and nasty AND Stink like smoke. GROSS!
Besides that, we were quoted a price of $ 25 from Newark airport to Jersey City. We had a late flight and got into the car at 2am. He asked how we were paying and we said CASH. He started driving and told us the price is $ 28 plus tolls which equals $ 32. While we understand the cost for tolls, why did the price go from $ 25 to $ 28? Driver called the dispatcher and he said they charge a $ 3 for using a credit card. We explained again that we are paying cash and he still insisted there is a $ 3 surcharge! What? We then explained we had an email with confirmation that said $ 25 and he didn’t wanna hear it.
Do I care about the $ 3? Hell no! But it’s the principle. Will never do business with them again. And I would advise if you don’t want to smell like smoke after leaving the car, don’t use them.

DO NOT USE THIS COMPANY
I used this car service on a recent business trip. They were able to get me to the airport without incident, although I will say the car they picked me up in was a bit old. They were supposed to call me to confirm my appointment on my return trip but I never received a call. I called them the day of my flight and they had no record of my reservation. I hung up the phone thinking I called the wrong company but quickly realized I did in fact have the right company. I quickly called another company and arranged pick up. While in the airport Downtown Limo called and apologized and said they would pick me up. I told them I had to hire another company and didn’t need their services. The woman on the phone became very rude and argumentative with me. In the end they never picked me up and charged me the full amount as if they had.
So if you want a company who will not deliver on their services and charge you either way… than this is the company for you. If not I would highly suggest going somewhere else…