T-Mobile

Like the other reviewer said, the staff is hugely incompetent. Jeffrey (I think that’s his name) knows next to nothing, and while he does ask for help, your task will not be done fast if you know anything about what you want.
I switched plans here, and I was told there has to be an $ 100 upfront payment for the model I requested. I asked him if this payment would carry over when I changed my phone, and he confirmed that it would. When I checked at a different store, they said that’s not the case and that the upfront is a per-​device payment.
That’s a question he got plain wrong. Plus, I had at least 3 other questions that he had no idea and had to ask his colleague. The colleague then had to dig up and read through documentation to give me a response that I could have googled faster.
Avoid this place. The staff don’t know what they are doing.

It is surprising how T Mobile lets an untrained or incompetent individual like the one who handled our service activation, interact with customers. Our receipt shows his name is Jeffrey Laduke (photo attached). We almost didn’t sign up for T-​Mobile thanks to his incompetence. He gave us all kinds of wrong information and just bluffed all the way through, without asking the more experienced staff around him. First when I showed him the phone I wanted to port from another carrier, he insisted the phone was locked. I told him that was impossible as I had purchased the Nexus phone directly from Google. He hummed and hawed and then went in with my phone, coming out after a few minutes to tell me I was right. Then he gave me a lot of information that proved wrong when I checked online and called customer service– such as details of the plan, billing date, roaming coverage etc. It is dangerous for a customer to signup based on info from staff like him and TMobile could end up losing business if staff like him are not better trained. Overall, it makes for a very frustrating customer experience.