AT&T

I used to hate this AT&T Newport mall branch, because this branch used to be well known as the most fucked up branch of all. I’m not even kidding. However, I have to say, the new people who are now working here are all very nice and helpful. I highly recommend asking for Omar (forgot his last name) and for Michael Fuller.
Omar was the one who I bought my Samsung Galaxy S7 and Samsung watch, however I didn’t ended up liking the S7 because that phone sucked if you do a lot of social media. I came back after 4 days to return the Galaxy S7 and exchanged it for an iPhone S6 instead. I had to pay for $ 35 restocking fee, but the good thing was, the taxes I paid for the Samsung S7 was just rolled over towards the iPhone S6 I was exchanging it for. It was Michael Fuller who helped me with the returns, and he didn’t give me a hard time about the return at all! So I was really happy about. Michael also puts screen protector PERFECTLY! No bubbles and perfectly aligned, even I have to admit I was impressed when I saw it.
My mother loved Omar because he was very patient with her even though she was asking him to explain every single charge on our monthly AT&T bill. He also took off any services he thought we didn’t need to lessen our monthly bill charges. I just really hope this staff stays at this AT&T branch.

Terrible customer care. Terrible experience back to back. Never provided complete information. Customer care rep gave different info and this store guy gave different info. This guy was rude too. Not able to help is different case but giving half information is unacceptable. Pathetic

Went here on Friday and had the pleasure of being assisted by Rafeal. He broke down each plan and what best fits my current lifestyle and needs. Upgraded to the IPhone 6 and he also mentioned the iPad promotion for $ 150 which I also purchased. If anyone wants great knowledgeable service by a non pushy salesmen, go in and ask for Rafeal. Thanks dude!

Never had a real issue here. Sales people can be a bit on top of you, but no where near the level of annoyance and pretentiousness as an Apple store. Speaking of Apple, this location as revamped itself in the image of Apple stores.
Bought my last 3 phones at this location with no issue. Just stopped by to upgrade my data plan and the sales guy was cool and not pushy as all. Tried to upsale but that’s to be expected.
Have Fun

Beware of this store! I was adding a line to my current account and the sales rep signed me up for AT&T Next after a hour of telling him I did NOT want this service. They couldn’t reverse this service instead I had to be waiting until the new phone came in and come back to the store to have this service. None of the sales rep and the manager have no idea what they’re doing. Stay away!

I feel as though I have given this place enough chances. It is just a poorly run store.
Back in January, I came here to upgrade my iPhone. I was first given bad information about my upgrade status, and then there seemed to be very little she was familiar with about iPhone. She couldn’t really articulate the differences between the 5s and 5C, and knew absolutely nothing about the specs on the cameras. I was already here though, and had my mind set on an upgrade. I ended up spending the next hour (not exaggerating) in store painfully processing my upgrade. It wasn’t just that the customer service rep was slowing things down, but also the WiFi in the store was garbage so it took forever to complete the upgrade. There was no one in the store, so not sure why I couldn’t find one network that was working.
I later came back to this store to purchase an additional charger for my iPhone There were 4 – 5 customer service reps on the floor. No one greeted me. No biggie, I knew what I wanted. However, once I picked out a charger I sat at the counter for the better part of 15 minutes while staff walked by me not once, but twice in some instances. No one said boo. Once i finally flagged someone down, he wanted all my account information. It’s a $ 20 charger. I had the cash visible in my other hand. Just let me pay and get out of here.
I didn’t realize just how poorly run this store was until my wife went for her upgrade while we were in Morristown this weekend. It took all of 25 minutes from start to finish. Not to mention the clerk here made sure to mention that she could trade in her 4s which landed her over $ 100 off the price of the new one. He also asked what company she worked for because most have corporate discounts. Sure enough, she qualified, and is getting more money off her first bill. Aaargh. Where was this information at the Jersey City location!
To put the icing on the cake, my wife really wanted a Carved case similar to the one I bought at the Jersey City location. The Morristown store doesn’t carry them. She called the JC location, and the woman abruptly told her, «I am not sure what you are talking about. We have never carried any Carved cases.» Ha! Unreal.
Avoid if you possibly can.

This happened to me about 2 months ago, so I’ve forgotten the names now.
Wanted to get my Galaxy Note 2 unlocked. I was going to India because of my dad’s ill health. So my plan was to use a local SIM there to make phone calls while I’m running around. Got the code from AT&T (after staying on the phone for 1 hour — why are they such p! ssers at giving unlock codes?).
1^st of all, I need to enter a sim of a different company. So I hunt for a t-​mobile SIM. Try the code, it doesn’t work.
Call up AT&T. They say there’s nothing they can do about it. Tell me to repeat steps with t-​mob sim in hand. I say I’ve already done that, what’s next in case it doesn’t happen. Zero ideas.
Supervisor directs me to go in store.
I hang up and drive to the mall.
They flat out refuse that they do unlocks. Why the bloody hell I was told to come then?
At that point, I rememberd the names of the ppl, so I requested the store reps to call up cust service and ask those speicific ppl why I was told to go in store for unlocking.
They say yes first, but then they change their minds and say «no, it won’t be helpful for us to call cust service, etc etc».
No one helps! Just a lil bit of customer service (eg: Sir, come with us, lets pull up your account and se what we can do) anything would have helped. But no! useless ppl there.
I ended up going to one of those independent cell shops elsewhere. Got my note 2 unlocked without a hassle within 5 mins and cost me $ 20.
I pay AT&T $ 95 per month for my plan. As soon as my goddamn contract is up, I’m dropping this shit like a h0t turd and switching to a company that gives a horse’s a$$ about it’s customers.

Some of the staff can be patient and helpful, and some of the staff not so much (including the manager). The real problem is the company and not this particular location. 1 star for experience, but I have to kick it up to 3 stars for the two helpful staff members on my 2 recent visits. For such a large space they could carry more accessories and phones.

Store is too hot and AC is weak. Sales ppl are helpful, but it just gets too hot with all the screens, computers and lights. After complaining to the manager, they said the mall controls the air conditioning and that ppl always complain about it.
Went back to this store numerous times for upgrades and bill payments during spring n early summertime n problem still exists.
Do something about it… sheesh