Xcel Federal Credit Union

OMG I had a similar experience. I’d rather get charged the atm fees (ATM’s never work there) than walk inside that branch. The atmosphere there is really dreadful even the manager is dreadful.

If… I could give NEGATIVE stars on Unilocal I would. Let me say that this Xcel FCU branch far from EXCELS at their jobs. Using shared branching throughout Southern California and working for one of the largest as well, I understand how the process works (and what good customer service is). Three days in a row I walked into this credit union because their ATM wasn’t working, and I was not greeted, acknowledged, or even asked what I needed once my initial contact began (let me not forget that I waited at the front of the line, while no other member was in the CU and three tellers each day were open!). I was told «I could come» to the window each day. On the third day I was assisted by a different teller than the first two days by the name of TRAVIS CIMINO, which seemed already very annoyed at the fact that I wasn’t their CU member. He asked me to confirm my credit union name (maybe he couldn’t read my writing on the slip) so I gave him my debit card which clearly states the name of my credit union, and he began to tell me in the most monotone voice that I am not on the account! I asked him to confirm the member number he was looking up, which he said matched what I wrote and began to give me my ID and card back. I told him I have been the only owner on that account since its creation and the last two days the teller to his left had no problem pulling me up. He said «ok», and continued to insinuate that I leave his window, I asked him to check again, and began to pull out my proof of withdrawing from that same account the last two days in THE SAME BRANCH, asked the teller if he would like to see my receipts and he said «no, your not on the account», and then insinuated that I leave! No research, no escalation, no problem solving, not even words to explain further!!! What kind of business ethics and manners is this business run on??? I asked to speak to the manager and the teller POINTED to the individual to his right. No, he didn’t introduce me, no, he didn’t explain the situation, no, he did not give me her name, NOTHING. So, I step to the left and INTRODUCE MYSELF, explain the situation AGAIN (like she couldn’t hear, because she was only sitting about 10 inches from TRAVIS!!!), and I still do not get any type of physical or verbal reaction that she is willing to help me. After a little bit of typing, she asked TRAVIS what account he was looking up, he ignores her, she finally gets his attention, and confirms that she found me, and he was looking up the WRONG CREDIT UNION NAME!!! Did he apologize? Did she apologize? NO, & NO! She gave me my cash withdrawal and said have a nice day. I still don’t know her name, but AT LEAST she could find my account! If she is the manager, I would expect more professionalism than this! This credit union will not grow its member base running their business like this!