Doubletree by Hilton Hotel Johnson City

I stayed here several times on business before I moved to Johnson City. In a town of few really good choices for hotels I would say this is a safe and one of the better choices. The price for a DoubleTree is really very good and economical being in the low $ 100 range. Being part of Hilton and thus I was able to get an upgrade made it even better as many of the rooms are a little outdated for a quality hotel chain like DoubleTree. They said that renovations are on the schedule.
The location is perfect. right in the middle of all the main Roan street attractions. It is walking distance to the mall and the CarMike theaters which was really convenient. I walked to Café Lola (see my review) which is in the same strip mall as CarMike theaters so dinner and a movie is a great option. There are several other restaurants near as well like Jack’s City Grill and Smokey Bones for BBQ.
There is an indoor garden style pool which is really cool and a nice difference. There is also an outdoor pool available when weather permits.
I had access to Hilton HHonors area with a complimentary drink and some snacks. There is room service but it is fulfilled by the Fanatics Sports bar which I have reviewed separately but I can say the food quality is really not what I would expect for a DoubleTree — you are better advised to walk to the really great local restaurants or order for delivery.
I found the hotel desk staff to be extremely helpful! They even made sure I got my bags and delivered them to the room when they were misplaced by the airline.
So why a 3 star rating. Although Doubletree is a great option in Johnson City I also factored in my extensive travel experience and this DoubleTree is for sure only average based on all the I have stayed in. Mostly the rooms which need an upgrade and the restaurant which needs new management is to blame. I hope they correct these shortfalls and I know the reviews will go up.
Even with a 3 star review this is a safe and great choice if you are looking to stay in Johnson City!

This hotel is like being the tallest short person the room. Not a lot of hotels to choose from in town so we stayed here. I’m a diamond member so a hit a lot of Hilton properties.
The good… staff are great, beers are really cold at the burger place, close to lots of restaurants.
The bad… rooms need updating, hotel needs updating, rooms need to be cleaned better. I had a straw laying in my floor when I checked in and the bathroom sink area had some sticky stuff on it. I travel enough to just move on and chalk those things up. Fitness room is small so get there early.
There is a newer hotel down the road but I’m a Hilton member so I’ll stay here again if I’m in the area.
Oh yeah… lots of dogs in and out of the hotel with guests.

Great staff, the Cherokee Suite is top rate! I’m a Hilton Diamond member and I rate this hotel as on of the best in East TN! Great job, team! This is what a weary traveler looks for when away from home.

This is a good hotel in Johnson City at a very reasonable rate. The rooms are big and comfortable. There is a nice lobby and a sports bar/​grill inside the property. Parking is adequate and the location is good as it allows for a quick walk to some of the restaurants in the area.
My complaints with this Double Tree are as follows: the fitness room has one (ONE!) treadmill. It is tiny and inadequate given the size of the hotel and the number of guests here at any given time. This is just not cool. Also, there is a room right next door that must get extremely loud since that treadmill sits right next to the adjoining wall. So if you get a room on the second floor, make sure it is not the one next to the fitness room. The other complaint I have relates to breakfast. The staff is wonderful and responsive, but the food runs out and if you are in a hurry, you might be waiting a while for a refill. Given the cost (expensively priced at around $ 12) I find this unacceptable. It also gets busy so if you are in a hurry, it may take some time to settle your check. The last thing I want to mention is the lack of sidewalks to get anywhere from the hotel. I tried walking to dinner a few times but you are taking your life in your hands when you do this. There are tons of places nearby, in fact less than 0.5 miles away, but you’ll be safer driving to them. That’s just nonsensical.
Overall, a pleasant experience. I just can’t justify giving it three stars this time.

Great hotel, close to where our son lives. Great location, near restaurants, stores, and the mall. Great price! Only 1 complaint was the garbage truck that woke us up at 3 am with its backup beeping noise.

Even though it is an older hotel it is still very Nice and the staff are always super friendly. The bar downstairs while not as fun as it was before they remodeled is still good and has some damn good burgers. Concierge lounge upstairs is small but who cares free finger food and cheap drinks

I stayed here in 2012 and had a great time — the room was clean and it had one of the best beds I have ever slept in.
So I booked a room here for the drive back from my wedding. However, this time was nowhere near as good. The front door was broken so we had to go through the restaurant with all of our stuff. They really should have given us a heads up about that before we checked in – I had called twice because we were running late that afternoon. When we got in bed for the night, there was blood and some kind of bug or something black on the sheets right by our faces — disgusting! (See pic).
Would not stay here again.

The hotel is very nice, staff courteous. Rooms always neat and clean. Bar is finally finished, but it needs more of a Bar atmosphere and more TV/​s.

The rooms were clean. The beds were very comfortable. Most of all the staff was extremely nice and professional ! I would definitely stay here again and recommend this hotel to everyone !

I usually love staying at Double Trees. This one however, is in need for some renovations. The 5^th floor is nice as it has the concierge lounge, but the whole place is just a bit stuffy. They could stand to have some new floors installed for sure.

I cant say enough good things about my home away from home. Clean, close to everything and a good value compared to other hotels in the area.
The bar area is cute too if you dont want to leave the hotel. I highly recommend this hotel. Great staff!

Let me first say I am definitely one of those people who checkout the reviews on Unilocal,TripAdvisor and Google before booking an out of town hotel or choosing to eat at a restaurant. Although I haven’t always been the best about writing a review. I was a bit concerned reading some of the recent negative comments about Double Tree on TripAdvisor.
My son and I were in town for a three day stay for him to play baseball. We arrived to find, as a number of reviews had indicated, that the hotel is an older hotel. I was very pleased to find that it had been updated. Our room was spacious, clean and very well accommodated. The staff was friendly and professional. The only negative I can comment on is the workout room could have been a little larger and more well equipped but that is true of most of the hotels I have stayed at.
The restaurant at the hotel is currently being renovated but it was blocked off from view and I did not hear any construction noise.
I have found marketing photos of some hotels to be somewhat deceiving in the past so I am attaching photos of our room.
I would not hesitate to stay at the Double Tree again when passing through!

We have been to this area many times and stayed here intermittently for years. The service is okay. The building has continued to age with no significant reno. This last time took the cake.
Pros: Convenient to mall and movie theater nearby if you need something to do. Sports bar on site. Spacious rooms. Warm cookie given at check in is good.
Cons: old carpet and room décor. Plaster that had fallen from ceiling over the room AC/​heater. ROACHES in the bathroom– I killed 4 including in the bathtub which caused me to wash myself and 3 kids in the sink (I know but we REALLY needed a bath!). You just feel dirty and insecure about the prior night of sleep.
They took half off the bill and acted like they KNEW there was a significant roach problem. Since then, we have opted for newer hotels. Hilton, you need to put some money into this one!

I stayed here for 3 weeks in October 2013 for a business trip. I must say, this is one of the nicest DoubleTree’s I’ve ever visited. The staff is amazing! They truly do everything in their power to take care of the guests so their visit is pleasurable. This hotel has the following amenities:
–Indoor pool
–Outdoor pool
–Gym
–Restaurant/​bar onsite (Fanatics Sportsbar)
–Plenty of parking
–Located within walking distance of chain restaurants and the Johnson City Mall.
If you are Hilton Honors member, the 5^th floor, they have the Hiltron Honors guest suite that serves breakfast from 6 until 8:30AM and h’orderves from 5:30 until 7 PM.
I would HIGHLY suggest staying at this DoubleTree if you’re ever in Johnson City, Kingsport, or Bristol, TN.

This place was great. The staff is super friendly and helpful. I only stayed there for two days but the whole time, I was treated well. Oddly enough, the other guests are super friendly. An older gentleman bought my meal for me out of the blue. It is in a great location and in walking distance from the mall… I still drove though lol.

Highlights — great staff. free breakfast and free appetizers starting at 5:30pm to 8:30pm. The concierge lounge was small but the service provided by the server was awesome. Drinks are available for cash or charge to your room. Domestic beer $ 3, Import $ 4, Wine $ 6 and hard liquor $ 7.
Located walking distance from the only mall in Johnson City (not that big at all…) and the a carmike movie theatre. And by walking distance, its 3 min walk and you are there.
Overall, I can tell the building is somewhat old by the carpet and overall infrastructure. Was okay. Would stay again due to the service.
Good location although hard to find at first since it’s buried in the back behind all the mall stuff.

Always friendly and welcoming. I have been here a few times on business and personal. Every time I stay the have it right or make it right, regardless! This place is worth the drive past the other hotels in the area.

Ambivalence… that really describes my general feeling during my recent stay here.
Overall it was fine, nothing great but nothing bad. I wanted it to be more but I was glad it wasnt less. Everything was as expected but maybe just a tad bit blah!
The cookie was good, the concierge lounge, although a great addition was microscopic in size with a poor food selection. The sports bar was huge and seemed to be a local hangout for lots of different folks… the salad I had here was excellent and the waitress called me «hun» so I liked that. My room had a shitty view, only way to describe it but the bed was comfy and the room was a bit larger than usual.
Given the options in the area, I would definitely stay here again if need be.
Oh yah, its right next to the Johnson City Mall which may be a plus for some folks… did I mention the cookie was awesome?

The location is good.
The customer service is good too.
Rooms were of a decent size. However a few issues. The AC wasn’t working very well. And it made noises. The carpet is kinda old and had stains. The rooms and décor were kinda dated.
Cleaning wise… well they need help here. Too much dust. Stains on carpet. Vacuuming wasn’t very good. They need to training their employees how to clean properly.

Great place to stay in the tri– city area. Will be back warm cookies yum.