Smokey Bones

My husband myself and two of our daughters went to Smokey bones to calibrate last night. When we got there I want in to get our table while my husband parked. He ended up having to park in the back parking lot. I took our youngest in. I asked for a sling for her and the car seat. I was told that it would be brought shortly I ended up having to go get it myself. It took 20 min for the server to take our drink oder by that time we already knew what we wanted so we want ahead and placed our oder. It took an unusal amount of time to get considering we oder two rare steaks with teriyaki glaze and a kids ckicken finger with fries. When we did get it the steaks both had barbecue sauce on them. We waited on the waitress to come back to tell her. She quickly removed them. We were informed that they would be recooked and the manger would be by shortly. The cook brought the steaks to us by that point are two year old was reastless so we ended up asking for to go boxes. We were then offered donuts. The waitress asked if we wanted them to go. We then were told it would take them 10 min. To cook. The waitress put out ticket on the table. We paid and left. We never sceen the manger. I called today and was told I would get a call back I am still waiting on the call. Our food is still in the refrigerator because by the time we got home it was past my kids bed time. I feel I wasted two hours last night and the time it took me to call today. I doubt we will be going back.
Update: They contacted me back monday (I belive) and are sending us a gift card. I hope our next vist is ok. If so I will be adding more

This place is a really fun place for pool, sports and of course BBQ.
The bar is really large wrap around with plenty of seats. There are tables for all sizes of groups to gather and enjoy a relaxed atmosphere.
There is plenty to see especially for sports and you can have your own speaker tuned to a channel you want to listen to which is pretty unique.
The full bar has something for everyone. I stick mostly with the drafts but the mixed drinks are well made as well. For the most part the bar staff is fun and really enjoy giving patrons good service. For a while there was even a stand-​up comedian in training that enjoyed trying her routine and new material on the bar patrons to great effect and fun for all.
Stick with the BBQ here. it is cooked right and quite good for a chain. I like the pulled pork, chicken breast and brisket are quite good. Also the ribs are not bad as well.
The new prime rib special I think it is on Thursdays is very good!
Overall a fun place with good food and atmosphere.