The Home Depot

I recommend that you use a local company for carpeting. Buying carpeting from Home Depot is a very complex and woven with poor customer service. What do I mean?
1. You receive a quote at the store that doesn’t come close to what the quote is after the measurements are done.
2. When you try to change the date and time of the measurement appointment, no one answers the customer service line at the store, nor in the carpeting department.
3. They are not upfront about how you have to buy the carpeting. They tell you square foot but then the final quote is 40% higher.
4. Someone from some other part of home depot who is not associated with the store measures but he will not tell you what the measurements are. There is no disclosure on their part so that you can validate your own measurements.
5. Two days go by and you receive the final quote. The carpet they use to quote is not the carpet you chose; the square footage is 40% higher that what was quoted at the store after you give your own accurate measurements.
6. They don’t ask you about other labor tasks that have to or don’t have to be performed. They add those in at the highest rate. I don’t have an entertainment center but yet they were charging me $ 250 to move it. WTF.
7. They’re charging for removal of carpeting from rooms that are not carpeted. Bizarre.
8. After all of these bogus charges the woman on the phone demands immediate payment.
Please go elsewhere for carpeting. Use a local service. Home Depot is too awkward to deal with and highly inflates the final charges.

Nice place. I like getting some stuff here every now and then. But, I usually go to Menards on Jefferson Street for a few reasons. It is closer to my house and the staff of Menards are willing to stop what they are doing and help me. Which is very nice. Extremely nice. I came in here the other days asking where the liquid plumber is at. I was told what number aisle it was in and the staff went about talking about whatever. At Menards, they tell me where it is and ask if I would like to be shown where it is. Now that is service. I needed the liquid plumber for work, otherwise if this was for my home, I would have turned around and walked out. I guess I expect certain things from certain stores. Especially, when people say Home Depot is the Macy’s, and Menards is the Walmart of the home repair/​gardening super stores. Nope. Nada. Wrong.

From start to finish, our project took about one month.
The service inside the store, in the window department, was less than satisfactory. He was occupied with other customers and less than apologetic for the wait.
We scheduled a day for measurements, and Lincoln from Home Depot arrived on time. He assessed the problem and quoted us $ 2500 for an identical replacement (a three-​panel, crank window by Andersen). Because we are moving out of the home, I insisted that we did not want the top of the line window. The window replacement was a requirement during the buyer’s home inspection, so we wanted to go the most inexpensive route possible. Andersen is typically more expensive, and crank windows are also expensive.
It took some push and shove to finally get what I wanted. Lincoln explained that he needed to see our HOA bylaws and get a signature from the HOA president if we did not want the identical window. That wasn’t a problem, but he did waste some of his time (and ours) trying to talk us into the more expensive windows. After morphing into super-​controlling-​bitchy-​housewife-​boss mode, I insisted that a slide panel window would be fine (as neighbors have replaced their patio doors with not-​exactly-​identical styles), but we wanted to match the color. The price was brought down to $ 1300.
I saved more than $ 1000 by being pushy and asking questions — sometimes being a bitch pays off.
A few days later, Tom came to our house to re-​measure the windows. He arrived a few minutes early!
Tom came back to the house and installed the window in 2 ½ hours. He arrived early, cleaned up his mess, and did fantastic work.
Home Depot was quite speedy with the entire process and kept us apprised of their arrival and pending installation. My only gripe was the back and forth I had with Lincoln when he went through our options and made it sound as if we didn’t have any options other than the Andersen window for $ 2500.
If you use Home Depot, be an informed consumer, push until you can’t push any harder. There ARE more options, but their job is to SELL things to you, so don’t take what they give you the first time if you aren’t looking for luxury, top of the line products.

Where do I begin? Everytime I come here the people that work in a specific department that I need help in always seem to be super knowledgeable and go above and beyond to help me out. I’m always impressed by how much I learn. Their prices aren’t half bad either. Sometimes they even beat out Amazon. in addition to that, they’re almost always willing to bid for the lowest price on an item when a competitor has the same product. Even when they’re about the close they find the time to help me out. I only wish this is a 24 hour Home Depot, I’m a night shift guy so I’m always glad to see that they’re at least open till 10 most days. If employees everywhere were as helpful as these guys I think the world would be a much better and more knowledgeable place. Rock on Home Depot, you’ve earned yourself a loyal customer.

DONT BUY HARWOOD HERE PLEASE… I recently bought a house and purchased 5.68 a sq ft brazilian cherry ¾inch by 4 ⁷⁄₈ probably the most expensive wood they got. I recieved it in 5 days when my install guy started laying down planks he noticed the planks were not all evenly coming together. i took back to home depot and layed down several planks to show manager. He said dnt install we will contact manufacturer. So who pays install guy for coming? Where do i watch tv on ply wood? What if i got people visiting? My baby crawls on dirty ply wood for another 2 weeks? I WENT TO HOME DEPOT BECUZ EVERYONE SAYS PLACES LIKE HOBO U GET DEFECTED PRODUCTS… WELL GUESS WAT HOME DEPOT SUCKS JUST ASS BAD ATLEAST HOBO I DNT PAY 6 A SQ FT AND GET GARBAGE… i told the guy my installers would have to sort ot messed up planks and try to install near edges but they shouldn’t have had to do this. I never got a call bk from them so if ur lookong for perfect hardwood not buy it at home depot go elsewhere i know i will!!!

Recently ordered a custom rug from here. Sales person quoted «14 business days”~ try less than a week!!! Extremely satisfied!

I am a homeowner doing a large home rehab. This store is 1 mile from me but I will make the ride to anywhere but there. I keep giving them a chance but the lack of staff, the auto checkouts that are useless and the fact they seem to be out of what I need make me drive elsewhere. Home depot needs to hire a little more help and keep some inventory to make me spend some cash there.

I’ve been leaning very heavily on this Home Depot location as we are upgrading our kitchen. They have been great with every step of the process. So far so good!

I just bought a house down the street from this Home Depot and it has been great for everything I have needed from carpet to plumbing to paint to patio furniture to lawn care and more. I’ve experienced friendly staff willing to help and answer questions. This was great for me because I’m a first time home buyer. I will continue shopping here!

Driving down Plainfield Road I saw, «Shrubs! 50 percent off!» at Home Depot. Hey, I love discounted perennials so I screeched into the parking lot. Got closer to the sign, which said, «50 Percent off SELECT shrubs.» Well, ok. So I grab a boxwood. A fine shrub if there ever was one. The sweet girl at checkout called some Plant Man, who said, «Oh, no. That is not one of the SELECT shrubs.» OK. So I tried again. I wandered through the plant section, and found a large shelving area which was marked with handwritten «50 percent off» signs, written in Sharpie on 2 inch yellow masking tape. Mind you, these signs were ALL OVER this shelving section. No, really… like a dozen signs on one unit. So… there’s another boxwood, sitting under the 50 PERCENT OFF sign. And not just one boxwood, left by some soccer mom distracted by her soccer child. Not a random, misplaced boxwood, which might have been foolishly removed from the INSANELY OVERPRICED SHRUB section and dropped in the LOW RENT WEED area. No. Dozens of boxwoods, left there (STRANGELY enough) as if to make customers AWARE of their DISCOUNTED PRICE, one might think. So I say to Plant Man…“This is 50 percent off, right?” «No,» he says. Only «SELECT shrubs.»
Um. So. yeah… ignore the blatant 50 percent off signs. Hey, Teacher! Leave Those Shrubs Alone! Take a guess at what’s half off, create your own definition of «select,» or just expect to pay the ridiculously inflated full shrub price and see what happens at checkout. Good luck either way, fellow gardener. Just remember, sometimes, a boxwood is just a boxwood. Unless it costs more. Or less. Or is half off.

I have been in here a few times now and never had any trouble finding what I am looking for due to their layout. The staff has been helpful whenever needed. We returned a paint sprayer for a larger model and their return process was quick and smooth which can’t be said everywhere.

I’m usually found in a Menards, but I was comparing prices and looking for a different style of brick for a landscaping project. I wasn’t impressed withy their outdoor/​garden section as the prices seemed a bit high, and the selection somewhat limited.

Favorite home depot. Staff is extremely helpful and they finally have buy online and pick up in store.