We have purchased several items from Lowes and been satisfied. Sales associates are usually attentive. There has been one instance when I could not find someone to help. The lawn mower we purchased worked well as did the weed eater. The grill we purchased was not as high quality as we expected. In addition the replacement parts were difficult to find. The parts for the one made in another country were easier to find. Overall, we have been satisfied with the service received at Lowes.