Stephen K Denny, Inc

Let me start by saying I have many years experience in house construction — and a good deal of technical knowledge of HVAC systems. I am not an angry homeowner, but this deserved a review.
I needed a new HVAC system and decided on Lennox because I enjoy their quiet operation and have used them in previous homes w good results. Using Costco, they provided me w Steven K Denny — (SKD) the Lennox contractor in the area.
«Joe», the salesman showed me various systems, and I decided on the Lennox high end model w a 25 SEER rating. I wanted a new system with new returns (intakes) installed i each room with a rebalancing of the existing ducts — which simply uses more/​less air to compensate for heat load resulting in even temps and no hot/​cold rooms. I also told Joe I wanted everything done RIGHT and that I have had bad experiences w poor HVAC system installs. Money was not an issue, I said. I want QUALITY. Joe assured me all would be done well with professional installation to high standards.
Initially — the install took two days. I say that because the whole job took over 3 months to complete. The air handler was in a closet as most are in Fla, but the HVAC techs decided to remove the connecting ductwork and remove drywall exposing open metal studs in the walls where the handler was placed. After the install was complete on day 2, I noticed there was zero suction from the returns in several rooms. Since the walls around the handler were opened and not sealed, the air was being pulled from my attic and spaces between walls. I had to point this out, and ANOTHER crew was sent out by SDK to fix the problem. They reworked the mix box, as my master bath was too hot and the guest room ice cold. Additionally, they sealed off some openings in the handler closet to improve the negative pressure. After two more visits, most of the problems were solved except the humidity in my home was still too high. When I mentioned this problem, I was told various reasons from — the front door being open during work to it being, «normal» or it’s because I have a two story home — well, it’s not normal regardless of those reasons. I could not get the humidity level below 55% without freezing the house.
Several weeks passed with various techs trying to rectify my humidity issue. I then simply asked to see a Manual J calculation — to really determine if the contractor did the heat load vs ac size the he was supposed to do. My requests were met with, «why do u what that?» And, «we will get it to you.» Almost three weeks later — and no improvement in my humidity, the calculation was delivered with numbers no one could explain or justify. I had finally had given up, and just decided to live w the humidity since no one seemed to know why it wasn’t lower.
The inspector from the county came out to do final inspection. He completed his inspection without accessing my attic. I then asked, Aren’t you going to check the ducts?” SKD DID NOT TELL THE COUNTY THEY DID THE DUCTWORK. The work order only showed the handler installation with no ductwork on the order. When he returned the next time, we discovered the ducts were not installed properly and were not suspended as code required. So another visit from SKD workers and ducting was suspended properly.
Then I was told they would reschedule the inspection that never occurred. Additionally a six month routine maintenance check by another HVAC technician revealed that the settings for the blower/​air handler motor was incorrect. This resulted in the high humidity levels I was experiencing. Instantly the humidity came down, the temperature was normal and all the problems were solved. All it took was one technician with actual knowledge of how to adjust the settings. Somehow, the three other technicians that had visited previously could not do this.
It is now been almost a year, I still have not seen the county inspector, and have not heard back from Steven K Denny even though I have placed several calls to their main office requesting the inspection and to speak with a supervisor.
DO NOT USE if you want an ac system installed correctly.
This company is by far the worst customer service I have ever experienced under any circumstances.