Experienced the worst customer service. Waited about 15 minutes for our order. The girl also said that we can only get the pretzel dog as a combo, when it clearly states on the menu that you can purchase it by itself.
Clarice K.
Évaluation du lieu : 1 Wailuku, HI
So I admit that this is our fault but a little customer service would have been nice and kept a customer coming back. Tonight, found out that we had 5 pretzel maker tickets that we bought as a fundraiser that expired just yesterday. Went to Pretzel maker and asked very nicely if we could redeem tickets and they said NO! I can see if it was a week or two past the expiration dat but one day! Hope it was worth the $ 35, just lost a customer!
Kristy L.
Évaluation du lieu : 2 Los Angeles, CA
Pretzel: I ordered the garlic pretzel and it sure did not live up to my taste buds. It was undercooked, too soft, and salty. I wonder if the other pretzels that I was thinking of ordering(like the cinnamon sugar pretzel or the special pizza pretzel) would have tasted better. Service: The cashier/pretzel maker was nice but took way way way too long to make my pretzel. After I ordered, approximatley four customers had come and gone and I was still lingering for my pretzel to be made. Location: Inside the mall, 1st floor. To conclude, distasteful pretzel but okay service equals 2 stars.
D N.
Évaluation du lieu : 2 Los Angeles, CA
I ordered a cinnamon sugar pretzel. They gave me a pretzel that was sparsely sprinkled with some sort of cinnamon and sugar powder. Yes, a powder. The pretzel looked pretty naked and tasted just as badly. It was very doughy and the powder that was sprinkled on was flying away… It was pretty disappointing. I’ve had Wetzel Pretzel’s and those are actually a lot better, and that is not saying much. I give this place 2 stars instead of 1 because the customer service was good.