McDonald’s

Have you ever written a review in hopes that it’s seen by the business owner? Full disclosure: that’s where I’m going with this review.
While I am not a frequent McDonald’s customer, this location of McDonald’s is right down the street from my new office, so I was excited to try out my new McD’s app on my phone to have a decaf coffee beverage from the McCafe, and looked forward to using my app’s «virtual punch card» to keep treating myself to some drinks as the mood strikes.
I was completely dismayed to learn that this McDonald’s offers just one option for decaf coffee drinkers: hot plain decaffeinated coffee only. I tried to request a decaf mocha, a decaf latte, even just an iced decaf. I even explained how other Owner/​Operators, drive thru locations, and even the employees at the now-​closed corporate McDonald’s Express on Ward have made me iced coffee – fill a clear cup with ice and pour the hot iced coffee over it. This is nothing new – I’ve been able to get decaf McCafe drinks for over 6 years! When the cashier was confused, I said this to 2 managers (you know, the ones not dressed like anyone else), and both of them remained standing over 10 feet from me and only replied with «No, only hot decaf». Wow, I was really disappointed, as I was so looking to being able to get a cool, creamy coffee drink just steps away from my office.
This location of McD’s is clean, big, airy, and not too busy, even during lunch time. For that, 2 stars.
Fails:
1. Being unable/​unwilling to give a customer a product that’s been done at other locations island-​wide with no problem for years
2. Management treating me as if I’m interrupting/​bothering them, and for not even bothering to walk 10 steps across a slow kitchen to approach and speak to me.
I don’t think I’ll be back unless things change.

I just went through the drive thru and ordered a sausage egg and cheese mc griddle when I got my food there was not egg or cheese on it.
I mentioned this to the girl at the drive thru who had an attitude and went and got her manager. Manager said she will charge me the difference which is fair enough.
Before I could ask the manager a question she disappeared, so I went to ask the girl who helped me at the drive though — what was the total cost of one?
She just sat there and ignored me, so I talked louder saying hey! Trying to get her attentions. Still she just ignored me. I called for her about 4 more time each time louder than the other still she ignored me.
THEN — she whispered under her breath YOU STUPID BITCH.
I told the manager that I kept trying to get her attention the manager said she probably didn’t hear you.
Lady get real if I can hear her whisper you stupid bitch she sure as hell can hear me yelling to get her attention.
Worse service ever…

It’s McDonalds. The bar isn’t very high when we’re talking about dining experiences. That being said, this one is particularly annoying. First, they’ve jacked up the prices (especially for drinks) much higher than the rest of the island. They move at a glacial speeds so ordering that expensive drink just took 10 minutes of standing in line. Lastly, the TV that is next to the bathrooms and counter is blasting religious programming whenever I go in. I have very low expectations from McDonalds. They do have real iced tea though and that brings me in. They have not exceeded those expectations.

It’s fast food so how can I expect anything more?
We used the drive-​through window. My fiancée gave the cashier the money for our food and the cashier took about 4 mins just to give her the change. Geez… hurry up!!!
Fast food… slow cashier.

One star is too high of a rating for this location! Employees are not friendly and are SLOW! O M G SLOW!!! And never gets orders right! hire people who can read and bag the right orders!!! UGH this location! Plus it is prices are higher at this location!

I did the online survey and commented that the people at the counter were not friendly and did not seem to want to be there. I saw a complete difference today. They were polite and friendly and it seems like they were well trained. Good to see that they are taking action to follow up on the comments.
The only problems now is that the door from the parking lot has a terrible squeak and the AC wasn’t working. I put those in the online survey as well:)

This mcdonalds service is poor. Their Staff Seem confused or they don’t understand english. I’ve been running errands in kailua more frequently the past couple of months and every time i go here i get poor service, wrong order, rude staff. I went today and i kept repeating over and over again to the girl what i wanted and i finally gave uo and was gonna pay extra for what was cheaper as a meal just to make the madness stop. Without me noticing she deleted my drink so when i payed and got my food but no drink i asked to speak to a manager. She was apologetic of her staff but her staff is still poor none the less. Just skip this mcdonalds and go somewhere else trust me

We all know no one goes to McDonald’s for a healthy meal. So this review is based on the the appearance of the restaurant, the friendliness of the staff and the accuracy and the timely manner in which I received my order. Because let’s be honest, the quality of the food is the same no matter which McDonalds you go to: Fast & Simple!
It’s been a while since I’ve been to McDonalds and they must have had a recent renovation (recent meaning within the past 10 years) because I felt as if I had somehow mistaken my destination and accidentally stumbled upon a hip café. However, I wasn’t mistaken and I came to the conclusion that this McDonalds, with its neat red booths and smartly planned layout must have been transported from Seattle or Portland.
The kids sections has always been pretty cool in my book, with a kid-​friendly jungle gym and hamburger stools for kids to sit in style and enjoy their happy/​mighty kids meals. This area is large enough to host a birthday party too (if that’s even allowed).
A bar table with stools area is located near a TV, making it convenient for those who LOVE to indulge in a burger or two while watching their favorite team play or catch up with the news.
As I patiently wait for my number to appear on the screen (yes they have a television screen specifically to announce completed orders) and then received my order from the friendly cashier who took it to begin with, I noticed that there were many families scattered among the booths that occupy the rest of the restaurant. Although McDonalds food isn’t the greatest and in no way close to being my go to meal, I don’t blame those families for wanting to enjoy their meal in a clean, appealing and family friendly environment.
Let’s just say, If I was a student living in Kailua, I’d skip the busy Starbucks and study here :)

I’m not the hugest fan of this McDonald’s. Even though there’s a play area for children, it seems like a liability issue due to all the homeless, druggies and youths (yes, the new girl’s schmidt type) coming through this establishment. The wallpaper is also peeling in some places and even though it’s clean, idk who sat at my table before me, it could have been that homeless guy who just left, etc.
The cashiers are really hit or miss. Some of them are nice, others not so much. Some of them can’t speak English, so it gets a little hard to order sometimes. The service is fast enough, if not friendly.
I try not to use the bathrooms here due to the aforementioned homeless people and druggies who frequent here. This is the only McDonald’s I’ve seen with a TV. Pretty cool, it’s right next to the bathrooms and is usually playing national news.
There always seems to be enough parking in the lot shared with hawaii national bank. There’s also plenty of metered street parking nearby.

Local breakfast option. .after driving around to all local places had long lines, we settled on McDonalds. I was pleasantly surprised to see the local breakfast option with portuesage sausage and/​or spam.
The manager was great, she offered to refill my coffee after I spilled it, and the bathrooms got cleaned while we were there.

Ive been in CHARLES drive thru line many times & I have to say he has the best customer service. Like waay better service then those fancy restaurants customer service. I usually dont write reviews on fast food chains because youll get the usual bad service, hair in food, wrong orders, attitude etc etc. But I had to write this review for Charles, I work just down the road and ALWAYS drive thru during lunch or dinner & always run thru him during dinner time& each time i see him hes ALWAYS IN A GOOD MOOD ! EXCELLENT service from him. He should consider a higher end restaurant so he can make BIG TIPS. With his awesome customer service it can so happen !!!
THANK YOU FOR THE AWESOME SERVICE FROM MCDONALDS CHARLES. I wouldnnever except great service from mcdonalds so I just had to write a review for him !!!

Slooooow. Even by Hawaii standards.
I asked for a pack of Buffalo sauce when they finally gave me my chicken sandwich. I’ve done this at McDonald’s all over the world… and this is the 1^st one to say NO and that I’d have to pay for it. How much is reasonable? 10 cents? 25? I could maybe handle those, but they want 53 cents for a measly condiment. Suck it, McD’s.
2 stars only because the food met my expectations, even if the sandwich was dry without any sauce.

If you are on the windward side and want McDonalds you are better off going to the location in enchanted lakes. The location in Kailua town routinely messes up our orders. We’ve encountered missing items, undercooked items, expired chocolate milk and when I ask for no mustard they pour it on. Today we waited in line 20 minutes to be told the ice cream machine was broken. A sign nicely posted could have saved us time and cranky kids.

This place is full of drug addicts and drug dealers. Saw at least two drug deals going down right by the entrance today. I feel sorry for the addicts but there a families with young children and teens from nearby schools who also frequent this place. When management turns a blind eye to this type of illegal activity taking place daily on the premises, it is a huge turn-​off for parents with young kids.
I am also annoyed that the owner of this McDonalds has asked the workers to charge for a simple substitution such as as ranch sauce in place of tartar sauce — very, very manini.

I liked the sanitizing hand wipes at the entrance! The hamburger chairs are cute for the children as well as the play area. The eat-​in section is spacious and clean. The television is a nice touch. The girl taking the orders can improve by paying attention to customers when they are speaking to her. She was looking at her coworkers and having a side conversation which was frustrating for me.

Leaving Kailua beach and need a quick ice cream? This is a great place to stop and get a drink or snack before your drive home.
It has clean restrooms, plenty of parking, and a large dining area.
Ahhh! Soft-​served ice cream in a cone after an afternoon at the beach. It brings back memories when that was the routine.

I feel more than a little ridiculous writing a review about McDonald’s, but I am just not lovin’ this location. Three times to date, my boyfriend and I drove out empty-​handed because they were out of/​were not making/​unintelligible excuse — whatever we wanted to order (I am very particular! Ice cream or bust!). So… bust. Our attempts were at three different times of the day too: mid-​afternoon, late afternoon, evening.
I know, I know, avoidance should only improve my health (i.e. soft serve is my Siren song). Meh.

I eat at McDonald’s about as often as I eat at Alan Wong’s.
Once or twice a year if I’m lucky.
Wife and I were on a serious time crunch as her dad is ex-​military and wanted us home by 9 am sharp to go to the commissary.
That would easily rule out Boot’s and Kimo’s for breakfast, where you have to wait about 4 days to get a table.
So McD’s it is.
We opted to «dine in.»
I got the sausage biscuit and wife got the «big breakfast» which is a decontructed sausage biscuit.
So we both pretty much ate the same thing.
Service was fast and mechanical.
The ambiance at the Kailua McDonalds has gotten nicer. Orange modern looking furniture that looks easy to clean in case some homeless guy barfs all over the place.
A large majority of the seating is designated for handicapped patrons.
Maybe that’s a sign I should continue eating here only once a year.
*stomach gurgle gurgle* Maybe once every two years.

Mcdonalds has been in the same location since I can remember, back to the days when the restaurant part was open outdoor seating. There was a gated play area outside with a slide and there was these bouncing thingy’s in the shape of the McDonald’s characters that you could ride on, I’m talking old school 80’s action lol. I have pics of it somewhere but I’ll spare myself the embarrassment and opt not to post them. This place has gone through several renovations since then and just finished it’s most recent changes about a week or so ago.
Service and food quality pretty much hasn’t changed over the years. Food is decent and service is good most of the time. The new renovations look nice but only god knows why they put two order taking things in the drive thru? I’m talking literally side by side, maybe 6ft apart. It’s only a one lane drive thru so it doesn’t make any sort of sense to me. I got to hear «Hello welcome to McDonald’s how may i serve you ?» twice in less than a minute. It confuses the worker’s too. It also slows things down and the lines have been kinda long, which sucks. That’s about the only negative thing I have to say about the place. It was corporate owned and went franchise a little over 10yrs ago but i didnt notice a difference in the service or food. It’s one of the better McDonald’s that Ive been to on the Island and I’m not just saying that because I live in Kailua lol, it’s the truth.
Side note: I tried the Peppermint Mocha this morning because some of my friends raved about it. well it was effen horrid!.It was $ 2.70 for a small cup of pure barfyness.
Thank god i didnt order a bigger size, have mercy on the poor curb i poured it out on.
If your into drinking Hot watered down chocolate laced with toothpaste then by all means this drink is for you. If you dont like drinking really crappy things then avoid ordering it. It’s not to hip. yuckz

McDonald’s are all the same, right? Not so much. The goal of franchises is sameness, and the Kailua Town McDonald’s is consistent in its food taste and quality – nothing truly remarkable there. However, this location stands out to me for its service.
While the facility itself is large and clean, I normally use the drive-​through (so does half of Kailua, judging by the length of the lines throughout the day). I’m fairly impressed by the speed at which they manage to move everyone through.
In addition to the prompt service, my food orders have been filled correctly and change made accurately – every time. The drive-​through employees are invariably friendly. Something most McDonalds don’t do well is handle custom orders. This one has done a great job at accommodating mine, and for that they get my repeat business.