Midas

I needed to get my car inspected and so did my daughter’s car, so I called around Kaneohe and Kailua. All the places in Kaneohe were busy and the ones in Kailua either didn’t answer their phone or they couldn’t do it until after the 5^th of October. I called Midas and they answered and Ryan said they could do it on Oct. 1^st. I made appointments for both cars. When we got there Eric the Safety inspection guy started on the car immediately. Total time at Midas for my car was less than 30 minutes. I have never had any place do such a fast and efficient inspection and be nice about it.
My daughter’s car had some things that needed to be taken care of, so Ryan told us to come back. We went back about 1 ½ hours later and they took her right in. She was done in less than 30 minutes.
Just wanted to give a big MAHALO to Ryan and EriC for their exceptional service.
Will let everone know to go there if they want great service without the long wait.

Called a couple days ago and made an appointment for a safety check for this morning at 7am. Arrived at 655 and they went ahead and started. Walked across the street to pick up breakfast from Times Coffee Shop. By the time my order was done, so was my car. 20 minutes in and out. Will definitely be back next year.

Failed safety check for hazy headlights. Took the car to a different mechanic;
no problem with the headlights.

Went in today for the first time to get a safety check, they were very polite and my car passed with no problems. Not sure why they’re getting all the negative comments?

Incompetence! Shoddy workmanship! Attitude!
I heard a lot of bad things about this place. I had no choice I had nowhere else to go. All I needed was a tire to be patched or plugged. The nail was in an area that couldn’t be patched (they said). I was pressured into buying a new tire. They used my old valve stem and OLD sensor seal. Now my tire is flat two weeks later. Thank you Midas. you really take pride in your work.

Wow, everyone reviewing Midas Kailua does not seem to be visiting the same shop I am. They may give you a list of things «wrong» with your car… but they are honest and real with you. Perhaps you may want to consider taking better care of your vehicle… For example, my cadalytic converter went bad on my truck and they told me I would probably need a new oxygen sensor. I got both parts ordered, prepaid (which they usually do not allow but my husbands got the card and I needed the truck as soon as they were done), I picked up the truck and was told I needed to be issued a REFUND because I did not end up needing the sensor. If that’s not honesty, I do not know what is. They do everything they can do to make it right. Kudos to them. I’ll be back.

Got my sons tires replaced there. They accommodated us and fit us in their busy schedule. Friendly fast service. Lei at the front desk was very pleasant over the phone and helped us with all our needs. Ty

It is unfair that a number of reviewers choose to bash this company and its staff. I want to set the record straight and let others know that I have been coming here for years and have ALWAYS received excellent service. These local, hard working Midas employees are personable, attentive, fair, compassionate and honest. They deserve more praise than contempt. Perhaps those that have reported unsatisfactory service might consider showing some kindness, patience, and understanding upfront and maybe you get rewarded with the same in return. I recommend these professionals to all my friends and family who in turn have shared my sentiments and are happy customers.

DO NOT GET A SAFETY CHECK HERE! THEY WILL FAIL YOU TO MAKE YOU BUY REPAIRS!
Went here to get air put in my tires because tire warning light was on. Impulsively, I asked if they could also do safety check and they said they could. They failed me for ¹⁄₃₂ of side tire tread and said I needed 2 new tires. I got suspicious when another customer whispered to me in the waiting room that they always find something wrong here. I drove away and the warning light was still on so I called back and woman at desk said yes, they did put air in my tires and to «drive around awhile» and the light will go off. It did not. Took car to another automotive shop two days later and they passed me right away and said Midas’ basis for failing me is not a requirement under safety check code. Told me they get this situation all the time from failed safety checks at Midas and Goodyear. They said my tires were low on air and put air in and the warning light went right off. Confronted Midas for a refund and they had no answer for lying about putting air in my tires and said they «stand by their safety check» so they would not issue a refund. What a scam.

Went in for service and to my surprise the workers were very kind. When I went into the office there was a new lady and she greeted me right away and was very friendly. After checking me in they pulled my car in right away and let me know some things that needed attention. I would have never known otherwise as I have an older vehicle. I had the work done as they promised to have my car back by the days end. I was very impressed with their courtesy check and the professionalism.
She called me to let me know even though they close at 5 my car would be done shortly and I could head down. I really needed my car and appreciate their service and willingness to help me. I will be back for sure !!!

Standard Safety Check… Failed because I needed to replace the right front ball joint. Oh… they can do it… $ 300. Second opinion the ball joint is fine. Safety check completed elsewhere.

Just went in today. They now have a new manager for all of Hawaii?
So, this new manager now implemented a new rule that customers cannot bring in their own oil and filter for an oil change. If you want to bring in high-​end oil (like Royal Purple) you cannot bring that in. You have to buy their oil… at a reasonable price of $ 80+ bucks (for a complete oil change) vs. the $ 35 I used to pay when I brought in my own stuff.
Midas… I went to you for 6 years and now I’m going some where else.
What a disappointment to try and make an extra buck.

I went there twice: 1. Safety Check, 2. window didn’t close.
First, I had a safety check done there because my usual place, Tenn’s Auto Center, was still waiting for re-​certification. I did not have an appointment and there was nobody waiting in front of me, so they looked at the care rather quickly. Less than 5 minutes later the manager came back and told me that he wanted to show me what would be wrong with the car. I was rather surprised because the car drove perfectly fine. According to the guy, the car lights (too foggy), and two other parts (could break in near future) needed to be replaced (estimate: $ 750). I agreed to have it repaired at their shop simply because it was the last day of the month, I didn’t know much about cars, and the car was already 12 years old. I thought it might be necessary.
After picking up the car, the actual costs were a little lower than the estimate, and I had an oil change done as well. I gave the manager my credit card to pay the charges, and my card was declined. I was totally surprised about that. The manager didn’t want to try it a second time, so I gave him a different credit card and asked him for the receipt that shows the error code. I called my credit card company just to find out that my card was fine and they did not even see a charge of $ 700 requested, which usually means that the people at the store screwed up. I mentioned the error code and the nice lady pointed out to me that the expiration date was entered incorrectly. I was very relieved. Well, the car drove exactly the same way as it did before and I felt stupid for getting the repairs done. I only paid about $ 300 for the last safety check (2 new tires, windshield piper, oil change — part & labor included) at Tenn’s Auto Center, so I was shocked about the high bill. I will not go to Midas for a safety check ever again.
The second time I could not close the door window, so I went there because my other place was too busy and I could not leave the door window open all day long. they fixed it rather quickly but they also charged $ 425 for this task. They offered me to just close the window and charge me $ 50 for the diagnostic service (hey, the window does not close? what could be the problem!!!) but I declined. Thus, I ended up paying $ 425 for this quick task, which only took about 60 minutes.
After these two experiences and reading the other postings, I know that i will not be going there ever again. They overcharge you and seem to enjoy coming up with things that are wrong in your car.

My husband went in to get his safety check first thing in the morning, Ron Bautista
took care of him in a quick and friendly manner. Mahalo Ron !

These 1 star reviews are hilarious. I will NEVER go to this place again. I went in for a safety check and granted I didn’t have an appointment but I thought I’d try my luck and drop in since I had taken my cars there in the past and had a satisfactory experience. The manner in which this guy who I assume was the manager talked to me was absurd and insulting. I realize he was busy at the time and I was willing to wait but it was clear the shop was too busy to fit me in. I get it, I had no appointment but to treat a customer who produced past receipts valued in an amount that ANY business would value as a repeat guest was rude. A little advice when dealing in the world of customer service. If you’re having a bad day, go home if you can’t reel in your emotions a little in the name of courteous service. The funny thing is, while I was waiting, I heard him address 2 customers on the phone in the same «I’m too busy to assist you tone». I own four cars in my household, live nearby in Kailua and have brought lots of business in the past but NEVER again. Good luck to you Midas Kailua, looks like other Unilocal reviewers agree and you probably don’t give a damn anyway. Aloha and in this case, it means goodbye.

Sounds like they are trying to use the same ploy to rip everyone off… Took my car in for a safety check and they insisted that they could not pass it unless they de-​fogged the headlights. They wanted to charge $ 180! I’ve had this car for five years and the headlights have always been fogged up, but this car has never failed a safety check until now. I see that other reviewers had the same lame scam pulled on them, too. BEWARE, they’re trying rip you off! Go somewhere else! And to top it off, they didn’t even bother to call and tell me my car was done, I had to go down there and check for myself two and a half hours later. Rude, rude, rude.

This place is awful. Went in for a safety check and they failed me. They said I had to replace my front head lamp because it was foggy. They were going to charge me $ 180 for the part and $ 100 for labor. Granted most of these shops will charge about 100/​hr for labor so I thought that it was understandable. I ended up going to o’reilleys auto parts, I bought the exact same part for $ 40 went on youtube and looked up how to fix it and switched it out in about 5 minutes with just a screwdriver.
$ 100 for labor and over 400% mark up on the replacement part? I don’t think so. These guys are ridiculous.
Go somewhere else.

do not go here. I went in for a basic $ 42 oil change and walked out paying $ 115…Basically, they rope you in, then charge you for an extra quart of oil.
After that, they rotate and balance ONE tire for FREE!!! After that, they charge for the other three… after all, what good is one tire getting balanced when the other three aren’t.
I won’t go back.

Go somewhere else.
Brought the car in for an oil change and they gave us a list of things that were ‘wrong’ with the car:
Need replaced:
Water pump serpentine belt — cracked and worn ($ 86)
Front brake pads — very low ($ 290)
Front brake rotors — large ridges, wrong size, very low ($ 278) Front sway bar links — looseness ($ 127)
Recommended:
Rear brakes — adjustment ($ 45)
Engine oil flush — oil was super low ($ 100)
PCV filter — replace, maintenance ($ 73)
Fuel filter — replace, maintenance ($ 78)
Spark plugs — replace, maintenance ($ 305)
Say what!!! We have since returned to the mainland and just brought our car to our regular mechanic for a check-​up to see if these things indeed needed attention.
They recommended flushing all the fluids in the car and adjusting the rear brakes. Everything else is fine.

BAD SERVICE!!!
Set an appointment via internet, Dropped off car @10:52 AM was called and they said that the Oil was special (It is) and the oil wouldn’t be there unitl 12:00PM. I came back at 1:47 PM and the car wasn’t done. The Excuse was You are next in line. Jiffy did it for less money last time. Midas was charging $ 102.00 for the service and I had the $ 39.99 coupon but, there is the Synthetic oil I need. Jiffy did it for $ 83 out the door for Synthetic Mobile Oil