Hampton Inn Kalamazoo

Any Hilton place is good. This place is close to the KZ airport (though I flew in and out of Grand Rapids). The reception staff is friendly and accommodating. The breakfast is quite good. The lady in charge of breakfast is awesome. She is quite a character, greeting everyone, making sure the stations are stocked. Taking one star off since I came back to my hotel room Tuesday and my room was open (thank God nothing was taken); guess the cleaning staff forgot to close it. I did report it to the front desk. That is a bad lapse in judgment so I hope they fix that right away. Overall, my stay was good!

We were here for 2 weeks for business and had a surprisingly great experience! Our room was spacious and had a nice large bathroom with a a cool barn sliding door. We had our 8 month old son with us and they provided a pack and play for him free of charge. The bed was fairly comfortable and we had plenty of pillows. The breakfast was fine, the typical fare: waffle maker, oatmeal, cereal and then the hot stuff like eggs, potatoes, sausage. No complaints from me. This hotel was literally a block from my work which made it super convenient for my husband to bring the baby by so I could feed him. They also had fresh hot cookies in the afternoon and we enjoyed the pool a couple times although the pool was a bit chilly. Lastly, our reservation had us checking out a day earlier which was wrong and when I brought it up to them, they were able to fix it without any fuss.

Want to give this 5 stars for all the reasons mentioned by the other reviews, however, I had a bad bed bug problem during my recent stay in Nov 2015. When I went back to this hotel and brought this up, the front desk worker acknowledged there were indeed bed bugs during the time of my stay in my room, but it had been taken care of. The next day, the manager called and said she was unaware of a bed bug problem at all, and would follow up with me. Never heard back. In the meantime, I had nasty rash and welts all over left arm that are still there as of today. Hilton and this Hampton felt that only refunding my stay was an adequate solution to my problem. It is not. Just make sure you watch a YouTube video on how to check for bed bugs if you stay here. I will amend this review if they decide to do the right thing for me (a diamond member for 11 years).

Very clean, brand new… Even good breakfast
Hotel opened in January so everything is new

They do not have adequate parking to accommodate their guests and if the hotel is filled up you’re out of luck.

We stayed here on a recent trip for a visit to WMU. The Hampton Inn is spotless, James at the front desk was terrific with a welcoming and genuine smile.
Rooms clean spacious and beds comfortable. New large screen TV bar fridge coffee maker.
Free coffee at reception. Breakfast was included and fresh.
All in all a super stay thank you.