Marriott Residence Inn

Not what it was just one year ago. We stayed here a year ago and gave it a positive review — staff accommodating and rooms clean, functional and comfortable. This year the difference was shocking! We booked a 4 night stay to meet family for a small Christmas dinner, given that you’re supposed to have fully stocked functional kitchens. The first room we were given I would have been embarrassed to have anyone see, much less stay in. Huge stains all over the carpet as the pictures I’ve uploaded show. Room was right by the highway and we were literally awake all night. The staff reluctantly accommodated our request to change, but acted like it was an inconvenience. The next room was better appearance wise, but was not a functional kitchen by any means. You literally had to open the refrigerator door in order to open the oven all the way! The oven was also old and would not cook or warm up 2 items. We ended up using the microwave instead. Not worth the extra money for a kitchen — just stay at Candlewood suites instead, at least you know exactly what you’re getting there and the staff is much friendlier, concerned and accommodating. Additionally, the wi-​fi is awful!

In the Kalamazoo area for business and stayed at this property for two weeks. The room was clean and comfortable. The kitchen was updated, with the exception of the appliances. The staff was very helpful and accommodating. Overall, I have no real complaints. I will stay here again when I return to the area.

Terrible stay. Checked out 2 days early. Got in at 1am and they put us in a room next to the kitchen. Woke us up at 6am. Heard kitchen music, mixers, etc. Reservation had specific instructions for a quiet room. Front desk showed no sympathy whatsoever. I thought Midwesterners were supposed to be so nice. Charged us $ 190.00 for 5 hours and sent us on our way.

The room was a haven on our crazy roadtrip! We stopped here for 2 days and loved our quiet, comfortable, and very clean stay at this Marriott. The room was a studio, but was huge, it even had a working fireplace. The breakfast buffet was nice too and the staff were all very friendly.

I really enjoyed my stay at this hotel. I did not want to leave. They are set up like little outdoor apartments. We had a one room suite with a queen size bed and then there was a living room with a pullout sofa and a king size bed in the kitchen and two bathrooms.
The place was decorated in very modern décor. It is a very old hotel so there was a slight smell but I think I’m the only one who could smell it because I’m very sensitive towards smells. No one else in the family even noticed.
They had 24 hour coffee and hot chocolate and hot tea. The popcorn if you asked for it at the desk it was free. Plus there was one in your room already. They also had a 24 hour fitness room.
The hotel staff was very accommodating. And it’s the first place where the breakfast lady actually treated us very well.
The breakfast itself is another story. The food is very processed and I did not care for it. But the average person won’t probably noticed that because so many of us eat out all the time.
I would definitely stay at this hotel again.

First time traveling to Michigan out on my own. I enjoyed my stay immensely. The room was immaculate I think the only flaw I ever found was when I decided to move the sofa lounge in front of the tv you could see the back wall was chipping and the building was quite aged. Everything else pretty pristine. I booked a studio through Priceline since it was just myself they however gave me one with two beds ! (One for my things and one for sleep) aside from the crap wifi I highly recommend this place. It is not too far from downtown but it is not walking distance. Please keep in mind it is a hotel but it is a second generation, apartment like set up. If you like privacy and never having to see people I highly suggest this. Everyone at the service desk are quite sweet. There’s a complimentary breakfast in the morning and the cook is lovely ! very cheery warm and inviting the food was pretty damn good as well ;) definitely the only place I will be frequenting while in Kalamazoo

The rooms were fairly spacious and clean for the most part aside from finding a dried booger on the curtains (seriously). The TV they have in the rooms were on a swivel stand so you could rotate them and watch while in bed. The only problem was that when you’d position it where you wanted it, it would slowly turn back to it’s natural position. As they are bolted to the dresser it wasn’t like you could just lift it up and reposition it. You had to physically move the entire dresser. Also the resolution/​aspect ration was stretched and the screen cut off on all sides. There were settings to «change» it, but it didn’t make any difference.
Another issue I had was the lack of accessible outlets near the bed. I like to use my cellphone as my alarm and need it near my bed. I couldn’t as the closest place to plug it in aside from the bathroom was on the other side of the room. As with most hotels, the bed was squishy and not very comfortable.
The complimentary Wifi was okay. The signal seemed strong, but I got disconnected often and the speeds weren’t that great. It was enough though to connect out and check your email and look at Facebook, but for everything else you were better off using your cell phones 4G connection. We opted for the free breakfast one of the days we were there and it was gross. Everything was just watered down and bland. Also very little was left as there were tons of people there and the people in charge of restocking stuff just couldn’t keep up.
My biggest issue was that there was some kind of girls softball tournament going on and the place was crawling with loud obnoxious tweens. They were right across the hall and were running around, stomping up and down the steps, and cackling loudly at all hours of the night. After complaining to the Staff they finally got them to shut up. However we woke up to find they had a silly string fight and it was everywhere including on my car, in the bushes and in the pool. Where were the parents in charge?! While the staff did correct the issue that night they failed to prevent it from happen again as we had the same situation the following night.
I would probably stay there again, but would want to make sure there weren’t going to be large groups of unchaperoned teens running amuck causing havoc.

I had an overall positive experience. The biggest drawback for us was that it really wasn’t located close to downtown or the university. I booked the room via priceline so I didn’t really have the chance to research this in advance. But what really made up for this was the great shuttle service. The drivers were very friendly and accommodating and gave suggestions on places to go. Since I may, or may not, be a raging alcoholic they dropped us off at a few bars and even picked us up. This is a win win because we give a tip all of the time but we still save a lot on taxi fares.
Some of the kitchen appliances look a bit dated but I wasn’t cooking so I didn’t really give a fuck. I’d definitely stay here again.

Stayed here 4 nights while on a business trip in Kzoo. I’ve been here three other times in the past 1.5 years and have been pleased every time. The rooms are clean and spacious, the hotel staff incredibly friendly, and the free breakfast good for a free breakfast.

Checked in after 2 nights in the Kzoo Radisson and our son’s wedding. We needed a place to chill out and the Residence Inn was just the ticket. We were a bit early for check in and the woman at the front desk had the maid clean a room STAT. She got us coffee and had us wait in the dining area w/​tv and wifi. After we got in, we cooked our own dinner (lobby now has freezer to buy Stoffers food and they had Ben And Jerry’s ice cream… bonus!) Studio apt room was comfy, clean and quiet. Only complaint was that in the room, the wifi faded in and out. Breakfast exceeded expectation with sausage and scrambled eggs in addition to the waffle maker and other standard fare.

I got a deal here for a ski package with lift tickets to Timber Ridge, so I figured why not? The hotel itself was nice, the lobby and check in area was modern and welcoming. There were fireplaces and leather chairs, so you could tell it had been recently remodeled and kept up well. We got a room in the main lodge, aka G for guest house. It was the most recently remodeled rooms, however, it was super noisy when everyone congregated downstairs for the free continental breakfast in the morning. I think something about the buildings acoustics caused everyone’s voices to travel directly in our room, it was bothersome. The room itself was nice, more like an extended stay there was a kitchen with granite counter top, bar stools, microwave, stove, sink, etc. they provided dishes and had places set at the bar, so presentation was nice. The bathroom was nice and it was a comfortable bed. I would stay again for the price, maybe just not above all the breakfast-​goers!

We only stayed here for one night but the experience was pleasant and I’d stay again. In particular, the service was excellent. We booked via Priceline and got a very good rate… like $ 60 for the night.
PROS:
–Super friendly service: the manager was great when checking us in and gave us all kinds of useful information. One of the staff even drove us to Bell’s Brewing Ecletic Café saving us a cab fare.
–Large, clean comfortable room
–HDTV
–Convenient location right off of I-​95
CONS:
–Small workout room and one treadmill was out ot order
Since I was only there one night, and more precisely I was passed out most of if after drinking a ton of Bell’s beers, I can’t provide much more insight. However, if/​when I’m back in K-​zoo I’d consider staying here again.

I came here regularly for awhile many years back as each of my college friends got married nearby. It was nice, new, super clean, roomy suite style hotel. I really liked it and I think those are the pictures from the website, taken some ten to fifteen years back.
Flash forward to this summer. We booked in on a short stay in the city visiting friends. What a freaking dump. I was embarrassed to invite them in to the living area and there was a bit of a funky smell in the kitchen. In fact our non smoking room smelled very much like it had been smoked in recently, yuck. When I complained I was told we’re all booked lady, gee thanks.
The bed was downright saggy, like falling into a hole saggy. I woke up twisted up in knots. It was too soft even for James. The bathroom was not well kept, clean but the kind of place you can no longer get all the way clean as it is so dingy.
The freebie toiletries consisted of one bar of soap, I don’t like sharing between the seperate roomed shower and the sink thanks. I called for more and they acted like I was so demanding, heck I was offering to swing by and pick it up myself, geez. Don’t get me started on what their extra pillows were like, yikes.
We were kept up all night by rowdies in the parking lot, oh yeah and one I think was actually a member of the staff. Complained to no avail. The noises was such that we could not sleep and ended up sleeping through the very short lived freebie breakfast, heck we barely got out of there on time.
Staff was useless. Experience wretched. Even corporate did nada for us.
Never again. Ugh.

Oh Steve R, we have so much in common! I too, live in chicago, and I too travel to the Zoo for work… every stinking week. I, however, was smart enough to stop staying at the RI… After 2 straight years every single week of being a weekly customer, I tried to negotiate a rate with them so that I didn’t have to pack up every single week, and I could have my cat there; they wouldn’t budge. So I said «screw it» and got myself a short-​term apt. lease. Works out much better, although now they’re trying to screw me too… so we’ll see. But I’ve been here for 2 years as well. hey, wait a minute… is it the 2 year coincidence???
They did recently renovate the whole place, but having been there for 2 years, I could totally tell that it was purely cosmetic: new linens & drapes, new sofas (still crappy), new mirrors in the baths, but everything else stayed nasty and cheap… this is a privately owned business, so don’t blame Marriott!

Like most Res Inns, it’s overall pretty agreeable but I think it’s the little things that make the differences in these places. The carpet was clearly way cheap, the bathroom tile was old and sorta dirty, and I thought it was a little pricey considering the condition of the place. they only have bare-​bones cable too. That said, their pool is real nice. That’s about all I can say about this place. Good enough for Marriott, better than most for hotels in general.