Pete’s B-Line Service

We had the most fortuitous experience at Pete’s. My wife had hit a deer on Wednesday evening and we were leaving for Chicago from Ann Arbor on Friday. Our car was a little banged up, but not too bad… and the front hood appeared to latch just fine. However, as we made our way from Ann Arbor, the front hood kept popping up. We contacted the dealer and our body shop at home, and they thought we could make it OK and suggested using a bungee cord to keep it down. But… when you’re traveling with a 6-​year old, watching your front hood move around does not sit well on your mind. So, we stopped (for the 3^rd time) and considered not continuing to Chicago. As we exited, we saw Pete’s B-​Line Service shop to the right and headed over. They had already closed 20 minutes ago, but luckily, Pete was still around. He came out and within 2 minutes, he was down on the ground helping us bungee down the hood. As he was helping, he realized that the latch was just fine, it was just misaligned… so, he pulled out the front just enough, shut the hood, and voila — the latch worked perfectly. He smiled, gave my wife and I each a «pound» handshake, and we were on our way to Chicago. The cost for his time… zero. Just doing us a favor. He seemed like a genuinely nice and honest guy who’s in this business to help people out. If our car has problems again in Ann Arbor, I may consider driving West to Pete’s to get it checked out. Thanks Pete!

As far as mechanic experiences go, this one was exceptional. Pete provided friendly service done promptly at a fair price. I found my new go-​to. Thank you

This place is TERRIBLE! I took my car there to fix my breaks, and when I picked up the car they asked ME what kind of breaks I have. I don’t know about you, but that doesn’t sound like they know what they are doing to me.
In addition, when I left my car had a flat tire. I was not even 30 feet away from the building when I realized. I then proceeded to call and ask why my tire was flat, and the owner literally LAUGHED at me, and told me it was not his problem.
NEVER go here, ever. The customer service is terrible and they do not seem very knowledgeable.