Webster’s Prime

We had a 84^th birthday celebration for my mother-​in-​law in January. I live in California, so all the arrangements were made by phone. The banquet manager was very helpful. We had our dinner in the small private room which was the perfect size for our 16 guests. The food and service were outstanding. They even allowed us to bring in a birthday cake from the bakery they recommended.
It was a wonderful event and mom really enjoyed it.

I was excited to try Websters because I am new in town and was looking for an upscale steakhouse similar to a Ruth Chris. We went there and where greeted by the hostess who instructed us to go to the bar. I assumed that we were going there to wait for a table. After looking around to find a clean bused table in the bar area we took a seat and waited for someone to take our drink order. After waiting a long while the waitress finally came over and took our drink order. I asked how long for a table, she said the restaurant was full that we would have to dine in the bar. The whole purpose of dining in a fine restaurant is the ambiance and service. The bar had none of those. We then ask for a menu and was given one for two people. As We sat there for another 20 minutes looking around at the dirty tables and not getting waited on, We decided that we had enough and left. We would of gladly spent $ 300 on food and wine that night if given the chance.

Went this evening and was treated like Casper the friendly ghost. We were obviously invisible as we were totally ignored. We could not even get two menu’s, one was thrown on table and after a wait we asked for a second. We had heard good things and I was looking forward to the Rib Eye. Ending up going elsewhere and amazingly we were acknowledged and had a decent meal. The best part was I probably saved $ 200.00.

Our group has entertained here for years
It’s expensive but usually worth it
I had fish last night that was overcooked and disappointing
Too bad for such an expensive dish

Webster’s Prime sure knows how to make you feel special. When I arrived, the hostess wished me a happy birthday. Once seated, I received a birthday card signed by all the staff working. Very thoughtful. Our waitress, Anna, was fantastic and the meal was delicious (as always). The chef came by at the end to ensure our satisfaction. Thank you for a wonderful evening!

My husband and I had the pleasure of dining at Webster’s last Friday and we loved the food! I had read a few of the reviews prior to dining and was a little concerned so I emailed the chef who in turn put me in touch with Sous Chef Nate. I told Chef Nate we were celebrating my birthday and he offered to create a special menu for us after asking a few questions to find out our likes and dislikes. Every dish he prepared was fantastic and the courses included bone marrow, main lobster, carpaccio, puttanesca, risotto and ribeye spinalis with roasted pear for dessert. Sommelier Alexa did a great job pairing wines with each course. Thanks also to our highly professional server, Natalya! We will be back! Thanks again, Chef Nate!

Terrible !!! I planned a whole night out for my fiancé stayed at the hotel and made reservations at websters, we started w drinks I had wine the pour was cheap considering the price and the wine was nothing special, we got the seafood app wow ! Not only overcooked shrimp and salmon we literally got 4 bites in an unappetizing sauce of some sort for 18 dollars. Here comes our salad and soup, my ceaser was so tiny tasteless and drenched in a dressing that did not taste like ceaser no croutons no Parmesan ! The soup was average but honestly the only thing he liked. Our steaks got there next and let’s just say we took one bite each and right away pushed both out plates to the middle of the table, they were cooked to the right temp but they were tasteless, I understand this no Kinsey house but really if you’re going to charge Kinsey prices atleast get it right!

Checked out the lounge this past Wednesday with some friends because we had heard about their «bar menu.» We were happy to find out that it was «Wine Down Wednesday» at that wine was half off. The bar menu did offer some items that were less expensive than you would find on the menu. The selection was pretty small, consisting of a few «Shareables» (cheese plate, cakes plate, ocean plate, etc.) and some sandwiches. I ended up getting the bisque (which was pretty incredible) and the Chop Salad (also very good) from the regular steakhouse menu which is also available in the lounge. I wish there were a few more options on the bar menu, though.
Overall, we all enjoyed the atmosphere and will probably be back again for some wine on a Wednesday. We always forget about this restaurant, tucked away on the second floor of the Radisson. I’m glad we remembered it this time!

Unfortunately, the food was overpriced for its advertised quality. I will admit, the steak was cooked as ordered – but had little flavor. However, for the cost, I expected both better food and better service. I will not be coming back for their steak. The silver lining was the order of scallops. Would not recommend primarily due to service quality.

Delicious and memorable experience. My wife surprised me with date night at Webster’s and it is absolutely delicious. I don’t think I’ve had better steak anywhere and I’ve been traveling the U.S. For more than five years. The ribeye was melt in your mouth delicious. Expect to pay a premium for the experience ($ 150-​$ 200 for two) but know that you’ll get fantastic service from the staff and a delicious meal.

Went for restaurant week food was good but not great. One in our party ordered steak medium cooked. Came bloody and sent back still too rare. Waiter gave Poor service had to ask for pepper and Salt. Waiter did not know the vegetables that came with filet. Potatoes cool temp. And all this was to promote Websters?

Great food and great service! Thank you for making our anniversary special for two years straight! The dry aged specials are amazing along with the whole atmosphere. Really enjoy how we can order flowers at the same time when making a reservation online, and the flowers will be there waiting on the table when you get seated. The staff is knowledgable and great as well. A perfect place to take your other half on a very romantic evening. Be prepared to spend some money but it’s worth it!
If you have any questions about this review, please feel free to contact me at
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We came here at the start of restaurant week to give this place a try. The atmosphere was expensive, dark, and quiet. We sat right by the kitchen and behind the piano player. Our hostess was very nice, but definitely asked way too many questions.
We got the restaurant week Lobster Bisque, Hangar Steak (medium rare), and the Chocolate torte. Everything tasted pretty good — until three hours later when I was vomiting out bits and pieces of my steak. I went through 36 hours of food poisoning with this place and will not be returning.

Inside the Radisson hotel on the 2^nd floor. The staff is very friendly and polite. We really enjoyed the New Zealand style steaks and asparagus. The mashed potatoes were ok and the red wine list could use a little work. We tasted a handful of red wines before we went with a bottle…

Quite the find in the Kalamazoo area!!! I wish I had tried Webster’s back when I attended WMU, but then again I’ve heard it’s gotten a LOT better since waaaaaay back then — so maybe I’m glad I waited. :)
The food is stellar and of a quality that you wouldn’t expect to find in Kalamazoo — heck, maybe in all of Michigan. It can definitely get a little pricey depending on what you order, but trust me, it’s well worth it.
I always love an open kitchen — it’s great to be able to watch the chefs preparing the food. Everyone was extremely professional and the décor was classy but comfortable — great for a special night out.

This place is attractive and the menu is extensive. However, on 2 occasions I have found the steak to be sub-​par. I would not eat here again.
Webster’s touts its high rankings, but I found it lacking. It certainly has an extensive beef menu as well as some dishes not non-​beefeaters. on my first occasion i had the filet. it was tough, though huge. On the next visit i had the rib-​eye. Again tough but large.
I considered the prices ludicrous for the quality of beef. I have no problem paying large for good food. However cruel it may sound I thought the meat was akin to something you would order at Ponderosa.
The service was fine and the hostess was especially nice.

The service was great and would get 5 stars. Problem was the steak. We ordered the beef taste plate first where you can have a sampling of three different steaks they serve. After trying them all I decided on the 16 once Kobe ($ 60.00) as it was delicious and very tender. Then the steak came… I don’t believe for a second that the steak that came was Kobe as it tasted quite different and rather tough. I believe the served me the Prime which was my least favorite of the three and close to half the price. Plus my girlfriend got a smaller cut of the Kobe and hers tasted totally different than mine as well. I was pretty upset to say the least. I can’t prove that they deceived me, but that steak was not what I ordered.

Food was prepared perfectly to order and Joel delivered the food and the beverages with precise timing and a friendly table side manner. Definitely going back

This would be a five star review if not for the fairly awkward service.
The food was fantastic. We started with Caesar salads (note: the croutons contain fennel which I don’t like but I’m sure a lot of people do). I had the Kobe steak, my boyfriend had the halibut, and we split the truffle potatoes, twice baked potatoes, and asparagus. My steak was cooked perfectly – I always order medium rare and far too many places over or under cook it. I’m a steak girl, and I loved my steak here. It was wonderful.
They found out it was my birthday and brought out a happy birthday chocolate torte type dessert. They also gave me a rose before we left. It was very sweet.
All of the service was highly attentive; however, it was a little too much. I like when servers and managers are nice and ask basic questions like «how are you doing tonight?» but I don’t think they should pry into what my plans for the night are or try to carry on the conversation while we’re trying to eat. To me, going to a nice restaurant means that the servers are pleasant but distant and almost intuitively know what customers want. This puts those customers at ease. We were slightly uncomfortable the whole time.

If you’re looking for good eats in Kalamazoo, Webster’s will not let you down. While I wish I tried everything on the menu, the cheese dip and NY strips left nothing to be asked for. Sit at the bar on a weeknight for some great conversation to go with your food.
While I’ve been to better, not at this price point nor in Kalamazoo.