Baskin-Robbins

If you’re looking for ice cream in Kalihi, Baskin-​Robbins is the place to go. It’s a tiny storefront with only a few seats, but you can get all the different flavors in a cup or cone, plus prepackaged quarts and ice cream cakes. The ice cream is creamy and sweet and with so many options you’re sure to find one you like. They also have sorbet and shakes if that’s more your thing.

Specifically reviewing for their online pre-​ordering service. I usually pre-​order my ice cream cakes for special occasions. My only gripe is the limited cake designs and the prices. The cheapest cake you can get it around $ 20.00 and it’s a fairly decent size, but not intended to serve a lot of people. If you’re planning to order a cake online, do so in advanced! The website says it takes them 24 hours to finish your order, and you can choose your pickup time. Unfortunately, they aren’t consistent with notifying customers when their cakes are ready. The first time I ordered, they called me, although the second time, they didn’t bother calling.

I love the smell of the store everytime we come here! Because of the fresh waffles!
So we usually come here twice a week right after I pick up my cousin from school. I always loved the customer service here. The girls always welcome us with big smile on their face & always ask if we want to sample any flavors. Speaking of flavors they always have NEW FLAVORS of ice cream. But I always end up with my regular which is pistachio and pralines and cream on a (FREE) waffle cone, yes! free waffle cone because they have a deal that if you buy a two scoop you get waffle cone free. My cousin always get the pretty color ice cream which is cotton candy. Baskin Robbins have the best ice cream!
Store is always clean and I trust the workers scooping my ice cream because they look clean & unlike the workers at king street they look dirty.
Their cake freezer is always full and there’s so many nice cakes! I can’t wait till my cousin’s birthday next month and I will definitely get the cupcake cake! (Huge ice cream cupcake)

We ordered a chocolate cake with cookies and cream ice cream for my brothers birthday (he loves cookies and cream) & the worker said they only make that in the large size cake. So we spent $ 40 & after dinner we cut into it and it was the wrong cake. It was white cake with chocolate ice cream.
So we called and the worker said we can’t do anything about it & wont give you a refund or a new cake. She had the manager call us & she tells us that if we bring back the cake we can get another one.
But she was arguing with my mom because she said they don’t even make a cake with chocolate cake & cookies and cream ice cream. So if that’s the case why was your worker telling us we had to buy the large because that was the size they made that cake in?

One of the best Baskin Robbins I’ve been to. The workers are well trained, courteous and give perfect scoops. Because the place is kept new and clean it is inviting. This is the kind of quality that has kept BR in business after all these years.

Service Isn’t the greatest. Three workers, all servicing the same family even though we came in first. Thanks a lot.

Love their new Halloween Oreo ice cream flavor of the month. Great customer service, very helpful and friendly.

A simple but «sweet» review: we stopped in for a treat after eating lunch at Panda Express in the Kamehameha Shopping Center. I went in to redeem my birthday coupon for a free scoop of ice cream. The girl at the counter was very sweet, had a welcoming smile, offered us samples, took my order, offered a cone or cup, took my phone to verify the coupon and asked if we’d like anything else. Since that was all we were getting, she wished us a ‘good day’ as we left. I was so happy with my ice cream choice… Trick Oreo Treat. it had pieces of favorite candies… Butterfinger, Baby Ruth, Oreo cookies, inside the ice cream. Yummy! to register for a free birthday scoop, just go onto their website! We’ll be back.

Yummy ice cream. they got all the flavors that you love. But I was so disappointed in their mint chocolate chip ice cream. When you think of mint chocolate chip ice cream you naturally think green ice cream with chocolate chips right. What I got was green ice cream with chocolate shavings. It just didn’t taste right. It didn’t allow you to have a taste of one or the other and then together. It was just, all together. I was super bummed out. I will never get my favorite ice cream there every again. The saving grace is their cheesecake ice cream shakes. The service also was lacking. Employees rude. One was helping me then the other took over then the first girl came back, I was confused like when my grandpa trust to get directions. I did not like the feeling. The store is clean bit very cramped. overall ok, but not going to go out of my way to go here again.

Love the ice cream, hate the service.
I absolutely love their ice cream here, but who really wants to spend THIS much for a scoop of ice cream? I’d honestly would be satisfied with a vanilla cone from McDonalds if it weren’t for my fiancé being such a pralines n cream freak and crave for it each time we pass by a Baskin Robbins.
Came here the night of 8÷13÷14 a little past 9pm since my cousin and his girlfriend was craving for something sweet after we went out for dinner. Got here, we were greeted hello by a guy who was behind the counter on his phone while it was charging… talk about unprofessional. The place is small and could get a little cramped where there’s other people inside as well. So we ordered, sat down to eat our ice cream and when we were about to leave my son didn’t finish his ice cream so I was gonna ask for a cover for us to take it home. I look up and both employees managed to vanish into the backroom and didn’t come back out until the ice cream was pretty much melted. 90% of the time we were in there, they were talking to each other, both on their phone or hiding out in the back.
Umm, please train your staff on customer service and not have them use their phone while they’re on the clock. It makes your employees look really unprofessional and gives the company a bad name.

Reliably good ice cream.

came here to treat my mother on mothers day after we ate at Kenko Ya in Kaneohe (:
They still have the free waffle cone with a double scoop deal!
whenever i come to baskin robbins i ALWAYS get the Jamocha Almond Fudge. thats my FAVORITE of all the baskin robbins flavors! so yummy and I have a love for Coffee ice cream! So i got that, and the flavor of the month which is the AMAZING moms makin cookies. its awesome!
I only come to this location because its on the way to my house when I shop at pearlridge or kam shopping center.
The employees are nice and they always greet when people walk in!

This particular location has daily specials. Saturday happened to buy a kids scoop and get a pint for $ 3.59. Right now they have Pumpkin Pie ice cream!!! It’s deliciously creamy with a hint of spice. They also are carrying my normal Baskin Robbin’s fav Quarterback crunch.
The ladies here are always friendly and tell you what the best deal is.

Okay, so this is my second time coming in 3 months. why? because Im craving ice cream. why? because my mom loves their chocolate chip ice cream. why? because its the closest place to my house.
The girls here are rude and have no customer service. They greet you when you enter but its not a warming, welcoming greeting. Its more like «hey, what do you want?» kind of tone.
So my eyes are gazing at the ice cream drums and my daughter is peering over to see what she wants. Of course, shes like 3 feet tall. then the girl asks, «what can I get you?» and I’m like «huh?» … why? because their music is on full blast. so i cant hear anything she’s saying. more so, shes not smiling… so I almost didnt want to order. I was about to walk out when I realized that I really wanted baskin robbins. so i shouted back my order.
she scooped the ice cream in 2 cones and rang me up. I was asking her about other items on the board because I was curious… and she says «do you want to order that to?» … I said I was curious about the other items not that I wanted to order them…
I paid my bill and left. thats it…
Dear Baskin Robbins,
Your counter girls need more training if they want to succeed in any retail business. If not, get new counter girls that know great customer service or else you’re about to lose more customers.
Thank You!

Ice cream is ice cream but when you can easily obtain coupons…
Go to eCoupons Hawaii and/​or join the Baskin and Robbins club to get coupons. It helps make this affordable!
The only problem with this place… small with hardly any seating and the parking at times is brutal (as well as the ghetto feeling outside).

ENTER ONLY IF YOU ARE DESPERATELY WANTING ICE CREAM
So, the ice cream is perfect (the one star), but everything else needs a lot of work.
1. This specific locations smells like spoiling milk. I have a very sensitive nose, and i could could smell it when i first walked in. The workers need to change out their mop bucket or cleaning bucket of water when it gets milky because all you are doing is wiping down the floors with watered down milk.
2. It doesn’t hurt to smile to the customers. The late night shift of girls have that «hurry up i want to go home» face on. It make me feel uncomfortable to ask for samples and it makes me feel like i am rushed to make a decision.
3. Turning off lights while customers are eating. It was rude that you turned off some lights before warning us about the time. I fee like it would be more considerate for them to say, «excuse me, we are going to be closing in 10 minutes.» Give us a warning and we would gladly leave. Don’t be shutting off the lights and rushing us out.
Overall, this is the closest ice cream shop near my house, and the new young girls here are giving this place a bad name. When you think of an ice cream place, you think of happiness not bitterness. I hope to update this rating because I plan to bring my little niece and cousins here and I don’t want them to have a bad experience.

Glad that this Baskin-​Robbins returned to Kam Shopping Center since i’m not that big a fan of Cold Stone (too sweet for me). I usually get a one scoop cup ($ 3.29+tax). My favorite flavors to get is the Green Tea (they don’t skimp on the mattcha — can see the flecks of tea leaves in there so I feel like I’m getting an anti-​oxident boost although that may not really be the case) or the Cherries Jubilee — cherry flavored ice cream with cherry halves and (I don’t taste it) hint of rum, yum.
Today, I decided to try something different: the seasonal Pumpkin Pie. I could definitely taste the pumpkin flavor which was nice and creamy too, but then half way thru it was just ALL sweet after that. This was a problem I had with Cold Stone — after three bites I could only taste sweet, like my taste buds went awol or something. I feel like the flavor should have the same taste from start to finish and this one didn’t. I actually prefer (yikes, cringe, yikes) Safeway’s Pumpkin Pie ice cream over this one. Sorry.
But I still love you Baskin-​Robbins.
31 Unilocal Review Challenge (¹⁸⁄₃₁)

Today I ventured in to my friendly neighborhood Baskin-​Robbins to purchase an ice cream cake. I should have pre-​ordered. Pre-​ordering would have saved me a lot of grief including the following:
1) Having to purchase a blue Avengers cake for my 2 year old girl, as it was the only one in the appropriate size with chocolate cake and NOT mint chocolate chip ice cream.
2) Having to stand in line for a very long time behind two very large families (Who came in as i searched for a decent cake in the freezer) ordering cappuccino thingies, sundaes, smoothies, and every other menu item that requires far more effort than scooping ice cream into a cone. From one lonely worker. One lonely, frazzled worker.
3) Surprise! Paying an extra $ 9 for the 2 Avengers decorations stuck on the cake that I did not even want. There should be a sign on the case to warn the ignorant. Incidentally, it turns out they are extremely low quality water squirters. I take no comfort in this.
4) Buying an overpriced, not-​so-​delicious ice cream cake from Baskin-​Robbins.
All I could think of as I went home with my dull vanilla-​chocolate ice cream cake that cost me a painful $ 40 (this was only for my family, no guests) was about all the cakes I could have purchased. Like a strawberry shortcake from St. Germaine, a chocolate cake from Elvins, a dobash, haupia, AND some random third cake from Napoleon’s, three-​fourths of a lemon crunch cake from the Alley, a half-​sheet cake from Lee’s bakery in Chinatown. 30 chocolate chip cookies. ALL of which would have tasted ten thousand times better than the crappy blue Avengers cake I bought.
And now we all have blue tongues. Not particularly important, but an annoying reminder of my cake failure.
And I also want to go to Cold Stone. Or Bubbies. Where the ice cream tastes good and doesn’t give me a headache. Then I’m going to purchase one of the aforementioned tasty cakes. Then I’m going to dump my ice cream on top of my cake and create the exquisite experience I was supposed to have. And neither shall the Hulk nor the Iron Man be present.
Blast.

Meh. Empty. A small Baskin-​Robbins… In Kalihi. Anyways, walking in, I wanted to walk right back out but no! It’s ice cream, how would one do such a thing? Plus this time, it be fo free!
Today’s worker looked bored and she got me the wrong flavor. I should have told her otherwise but that’s okay. Tried something different and whatever I had, never again!

$ 0.31 per scoop!!! This was the once a year event at Bakin Robbins!!! $ 0.31 per scoop for up to 3 scoops and you can have a waffle cup for $ 0.31, too!!! It was madness! There was definitely a line, but we only waited about 30 minutes for this deal!
I tried the green tea, strawberry cheesecake and pistachio flavors. I gotta say that their green tea is as good as Bobbie’s and Dave’s.