McDonald’s

Disgusting! This is the last time I’m eating here. Last time it was my frappé tasting like an old mildew kitchen rag, today my sons hash brown tasted like cleaning products! Sick!

Slow service and order not correct had to go back to counter twice then ended up asking for refund cuz smoothie machine was not working

Just went through drive-​thru earlier to order my kid a kids meal. I asked if they had whole milk available for his choice of drink and they responded yes they do have whole milk.
Now we are coming back to our hotel room to find out that the milk was not whole milk as requested but that it is now 4 days past expiration. It expired on the 18^th and it is now the 22^nd the day I purchased the milk.
Please have the lead supervisors review expired inventory before handing it out for kids meals.

Disappointing — their iced coffee is $ 1 higher than other locations, they raised the breakfast burrito by 20 cents because (as the employee explained) the employees got a raise — although other locations did not raise their rates.
Very rarely does anyone smile or say good morning, and many — possibly most of the time the wait is really long in the drive through and the order ends up wrong. I now just drive to a different location if I want McDonald’s

I have to admit I only went in there for a coffee and a smoothie while I waited for a drivers test. The coffee smoothie came out quickly, the restaurant was clean, and the cashier was friendly. A normal pleasant Mc Donald’s experience.

Today the drive thru was busy so I went inside. I asked for 2 sausage egg mcmuffins and one sausage mcmuffin. They failed to put an egg in one of the two. I asked to put the cream/​sugar on the side instead of in the coffee (I don’t know how the person receiving liked it), the server puts all the cream/​sugar in the coffee and still gives me extra. These are things that I don’t think I need to inspect before leaving so shame on you! I did not receive straws, napkins, or ketchup even when I asked… I should have looked before I left.
This is not the first, second, or third time this has happened at this McDonald’s but I am very disappointed that customer service has barely improved in all my years.
Please take your time in fulfilling the order and checking before you give it to the customer. With all the workers who had their hands on my order, you’d hope someone checks that it is correct.

This place is right near where I live so I go from time to time and yet every time, I have a below average experience. They are sooooooo slow. And the people taking your order act like you’re somehow inconveniencing them. I don’t know if they don’t teach you about customer service at McDonald’s but it’s just plain disrespectful.

This McDonalds is on my route to & from work & is unfortunately my only option for getting a quick meal on the way to work.
The employees are friendly but that doesn’t make up for the bad quality of the food & the employees always getting your order wrong. McDonalds food is bad no matter where you go. Unfortunately we don’t have a Wendy’s on this side of the island & McD’s is my only option for food on my way to work. But going to McDonalds can be fun because you never know what food you will end up with. McDonalds always gets your order wrong. It doesn’t just happen at this McDonalds, it happens everywhere.
If you are starving & you have time limits that prevent you from decent getting food anywhere else, this is the place to go.

If you want a McTeri without teriyaki sauce, or if you want a Big Mac without a sesame seed bun, this is the McDonalds to visit! What ever happened to standards? I’ve been here over 100 times (closest to my home), and I say they’ve screwed up on my order at least 10 of those times. Bad luck, or maybe they take improvising to a whole new level. It’s a gamble to eat at this location.

This was the worst McDonald’s I have ever been to in my life (44 yrs and I’ve been to a lot).
1. No available parking stalls at 4 pm. No problem, I park and walk.
2. This is gross so you can skip this but now that you’re curious… Went to the restroom and almost slipped near the urinal because… You guessed it! No, it wasn’t recently mopped unless they have a new sanitizing liquid starting with «P».
3. Nobody in line. 3 employees (1 supervisor or manager) talking at a register. Nobody helps me. Have you ever been to a restaurant and forgot to take off your invisible cape? Yup, I was invisible. I stand there for a few minutes reading the menu I sadly know by heart already, then finally a guy comes to take my order.
4. I get my drink and wait. One other person orders. Then we both wait and wait and wait. How long? I didn’t time it but I checked my personal emails, read the ace hardware Labor Day sale, checked my biz emails, looked at the live traffic feeds and took my turn in 6 words with friends games. Finally she gets her order. Wait? What? She gets her order before mine? Ok, maybe they’re making me fresh fries.
5. People next to me found something in their burger so returned it. I’m still waiting and they get a replacement burger. Hey, where’s my order? I ask the same guy that took my order and only one other order after mine and he looks at me like he never saw me before. Well, my bad, I forgot I had my invisible cape on.
6. Meanwhile there are tons of workers. Like 12 or more. Some busy (there was a drive-​thru line) and some trying to look busy. Some throwing away trash basketball style and missing. I couldn’t see them but saw the trash ricochet and heard an «aghh!» Twice, by different voices. Still didn’t see the workers because nobody picked up the missed trash. Manager walking around not paying attention to customers. Looks like a restaurant you would see on one of those cable food TV shows about failing restaurants.
7. I finally get my food after asking another employee. #3 quarter pounder w cheese meal. No apology. No thank you. Nothing.
8. I drive off and guess what? Soggy fries and the driest burger I have ever eaten at a McDonald’s. Woohoo! Who would have thunk it?
9. The sad thing about all of this? Upon searching for this location on Unilocal to write my review I saw many other McDonald’s with 2.5−3 stars. And… Nobody is going to care. It will still be busy and the service will not change. Pathetic.
10. Recommendation for future patrons. Wear boots, fluorescent clothing, leave your invisible cape at home and don’t be in any kind of rush. Check your food and ration your drink so you can wash it all down.
I’m definitely not lovin it.

I think this is mostly exciting for non locals bc finding spam at mcds is awesome. I thought it was a good breakfast bc 1) spam is bomb, and 2) rice is natural to Asians. It’s also affordable. The wait was long but we were there quite early

Went to the 24 hour drive through because they say that they are opened 24 hours to get a small snack. Got up to the intercom to order they came on and said that they were closed. Not explaining why of if they was just for this night.

Meh… Surrounded by lush and archetypal backdrop and still the service is an antipode to the stunning landscape. It’s sad. It took more than 15 minutes for an order of iced coffee and pie while no patrons preceeding us.

Bad management… drive thru shouldnt take 15 minutes. First off i have no idea why they would have 2 order stations in line with eachother. To the lady in front of us and management: if your not ready to order walk you lazy butt inside. Also knowing that the lady had a large order ask her kindly to wait in front of the store and take her the food. Why make everyone else wait if her orders not ready… Fast food??? ummmm no we could have ordered at a restaurant and got our food faster than this drive thru. Then the employee at the window wants to apologize for the wait… Why if you did nothing to speed up the process.

The worst, I’m sorry to say. They always cheat me on my fries. Never order large fries they don’t even fill it halfway.

This review is for today’s visit.
This is my 1^st visit at this location as well.
The store is clean & well organized. There is hand sanitizing wipes here & like all the other McDs. It has cute lights above each table It even has a ATM inside! It has outdoor eating as well. This store has 3 high chairs which is great for kids. My son will be using that today & I’ll post a pic below as well as the decorations. When talking our order, they take your name. When your order is ready, they call it out to you to pick it up at front instead of calling your order # which is cool. I haven’t dined in McDs for months so that’s definitely new to me.
It does take a while to get your food but our fries were FRESH! & the mc chicken fresh as well & not rushed. The staff was friendly as well. The bathrooms are located next to the entrance. The feel I get here is so chill that I wouldn’t mind coming back to dine in. I hate eating in public & today was nice.

You’re average run off the mill fast food. They are quick. That’s about it. The food isn’t unique but it is filling. There are so many nicer places to go in Hawaii, so don’t waste your time on a freaking McDonald’s.

The worst form of customer service. The drive thru guy on Sunday the 4^th of January was extremely rude cut you off in the middle of your order than when you say you aren’t done still refuses to serve you until you’re practically yelling into the speaker. Mind you its 820 in the morning hardly anyone in there and we are waiting for for now 15 mins for 3 meals and 3 sandwiches. For the amount of people that frequent McDonald’s their customer service should be tops… ugh it’s eith we r rude customer service, wilted lettuce in the chicken sandwich and soggy fries or cold fries and when you asked for fresh fries it’s a big deal. Guess no McDonald’s for 20 15 hahah!

«You complete me…»
I got the entire display for $ 10.
WHAAAT?
Yes! The boys’ toys (Max Steel) PLUS the entire Hello Kitty 40^th anniversary set (minus #6 which was recalled) = 15 pieces! That’s less than $ 1 per toy! AWRIGHT!
After many weeks of phone calls, driving around town, begging, leaving my phone number at various McDonald’s restaurants, and almost crying in public… the search is over! I now have TWO complete sets of Happy Meal Hello Kitty toys — one set I collected by myself, and the second set is from the Temple Valley McDonald’s.
HOW SET #2 CAME TO BE:
I came to Koolau Center for a movie this past Friday. Since I was nearby, I ventured into this picturesque McDonald’s and inquired about their Hello Kitty toys. The nice cashier offered the display which would be changed on Tuesday. I asked for clarification as I had never heard of this bargain before. He repeated it so I wrote down my name and number; left it with him; set the info on my phone calendar; and off I went!
Because I work with less than trustworthy individuals at my job, I arrived at Temple Valley McDonald’s a little after 2pm on said Tuesday. I came prepared to wait. I watched the flow of customers, read my book, played games on my phone, observed what seemed to be job interviews, and at times, heard bits of the employee meeting. It was very enlightening.
I believe that the staff at this McDonald’s is trying their best to listen to customers and improve customer service and their overall restaurant. They have some really great employees here! The suggestions, reports, questions, etc. were very helpful and constructive! I was impressed with their communication skills, professionalism and morale!
After sitting quietly for about 3 hours, the female that I had initially interacted with realized that I was still there. She recognized me and remembered that I had asked about the display. She relayed to her manager my request. He came over and explained that the new promotion actually starts tomorrow, but he will just take this display out of the case and turn it around so that the empty slot would not be facing the customers. Yay! That’s customer service! Yipee! I was trembling with joy as I handed over my $ 10!
Now I can rest! Mahalo to the crew of Temple Valley McDonald’s — you’re great!

What can I say? It‘s McDonalds. And while it is definitely not the healthiest choice for your body, it is great for the rare dessert night when you want to spoil the kids. Which is why we went tonight. The youngest, going against every fiber within, ate all his cabbage at dinner as soon as I suggested McDs for dessert.
We ordered snack-​sized McFlurries, a cone and a CARAMEL sundae. So glad they brought back caramel. Why they ever took it away in the first place is a mystery to me.
Anyhow, I love the Temple Valley (Koolau Center) McDs. I always tell the workers at the drive-​thru that they have one of the most incredible daytime views they‘ll ever have as an employee anywhere… the Ko‘olau Mountains are literally right outside the window.
The drive-​thru is efficient most of the time and the employees, though expectedly young, are usually pretty friendly, at least in my experience. Anyhow, glad the drive-​thru line moved quickly.
It feels a lot more expensive compared to when I was growing up, but thats to be expected I guess. Love that they take your card and dont require a signature.