Ruby Tuesday

Horrible horrible horrible. My husband and I went for lunch on a Sunday. It was lunch time so we expected to wait. We were seated right away. It took the waitress 5 minutes to greet us and take our order. Then another 10 to get our drinks. She said she was going to bring us bread. We sat and waited. After 3 or 4 trips to the table where she was letting us know our food and refills would be out shortly we just sat and waited. I was getting a little annoyed when finally after sitting for 50 minutes without a drink, bread or our food we finally asked for the manager. She never came either. Once the hour mark hit we got up and asked the hostess to checkout for the drinks we had originally received. Will NOT go back or recommend to anyone!

This place is what restaurants should strive to be. I’ve gone there every night this week (staying on the hotel next door for work) and I’ve yet to see one employee with a poor attitude. The entire staff is completely courteous and always getting involved with their customers. I ate every night by myself and the bartender always stopped by to ask how I was and if I needed anything or just to chat a sec. The manager was always helping out and going around and talking to all the guests.
The food was cooked very well and consistent. My favorite was the chicken fresco with grilled zucchini and rice. Definitely going back!

Service & food absolutely horrible. We waited over an hour for our food, they weren’t busy at all. My daughter’s spaghetti was cold, waiter offered to ‘heat it up’. My lobster tails were raw, still slimey! Managers solution was that he would personally cook me some more. He did nothing to make the horrible service & food better. My steak was dry, broccoli was cold. Never in life will we go again. When leaving we asked for the corporates office number & of course none of the staff knew it, how ironic lol

awful!!! poor service, no excuse the place was almost empty…
i would suggest to close the doors on this place. took forever to get the food. money was wasted.

As some of the reviews below have noted, this Ruby Tuesdays location’s service sometimes isn’t the best.
I’ve always been pleased with the food, especially the salad bar. With a trip to the salad bar, their portion size makes it to where I can usually take the entrée and enjoy it at a separate meal.
I’ve certainly never experienced anything at this location to warrant any of the negative and nasty reviews some have posted below.

I came by myself which I’ve found is the same as being invisible but as I sat looking at the menu I heard the table next to me complaining about how long they had been there & still hadn’t gotten their food. Their food did finally come. I waited almost 15 minutes and the waitress never came to even ask a drink order so I left. Shame on you Ruby Tuesdays.

I love their pretzel bun burgers and great salad bar, but service is soooo slow. I have typically gone for carry-​outs and even when there is hardly no one in the restaurant there is still quite a wait. I have even called ahead/​placed order online on a couple of occasions and still have had to wait almost as long a when I just walk in and place an order.

Ordered the grilled salmon. it was swimming in a pool of oil… obviously from frozen as the center was still raw. Was offered cheesecake for desert from the manager… it was frozen.

Worst food ever, soup was room temperature, steak tasted just nasty, and had some type of liquid seasoning poured on it. Items on salad bar were old & dry.
I’ve been here before and the food was pretty good, don’t know what happened this time.

Bad service and man do I hate their salad bar. It’s slow when it’s never even busy. Don’t recommend this place to anyone.

This Ruby Tuesday has a fantastic manager. He always does everything he can to make your meal enjoyable. I had the shrimp & grits and it was super yummy. Hubby had the chicken blt and he saw it was very tasty. Very satisfied with our experience.

I’m not much of a fan of chain restaurants but I have to admit the Ruby Tuesdays always had good drink specials and a great salad bar. The queso dip is always a hit for me and the fact that you can always find a coupon makes it worth the price.

We wanted a couple of good burgers. Ruby’s always sending email offers. OK I’ll try it. Well here we go, Looked at the menu on line picked 2– Triple Prime bacon cheddar, burgers comes with lettuce, tomato, pickles and ruby’s mayo. $ 11.99 each. Oh yeah comes with onion rings or fries. So I called the ordered in waitress was pleasant. Picked up order paid $ 24.00 + tax and tip. Got home WOW was I surprised the meat was dry I’m talking drrry, probably precooked no mayo and four onion rings .And let me add the time from ordering to pick up and back home less than 15 minutes. I might expect this from some other fast food but here absolutely not. After talking to other friends at work about this. Surprisingly this is the norm for this Ruby Tuesday. They suggested to try a different location. I think I will just stick to Varsity BBQ in Kannapolis, ½ lb Burger with Swiss & Cheddar, Lettuce, Tomato, Grilled onions, Pickles, Mayo & mustard on 5″ bun with fries for $ 6.75 or Christos in Concord They have great Burgers also just can’t remember the price. Sorry Ruby’s was really anticipating a delicious Burger. THE FOOD DUDE

Slow service and old bathrooms downgraded this restaurant to 1 star.
Chains start at 3 stars for me – the food and service should be good because a huge chain has spelled out every last operating detail for the establishment. In this case, the food was fine, but our waiter was quite slow, and didn’t seem to understand that we were in a hurry. He brought out the wrong drink to one of us, and it took forever to get our check.
The bathrooms looked a little crummy (I’ve seen plenty of gas stations with nicer restrooms).
2 strikes means 2 stars down from 3, leaves this at a 1 star experience.

The food was awesome, the service great the dinning area was nice and neat, the only downfall was the restrooms they look like a 2 stars place, new fixtures are needed a total remodel and put more attention to detail. This will be a 5 stars review if weren’t for the bathroom amenities.

Staff Was friendly but restaurant was very very cold. No idea why they keep the temp at 65 F, I had to ask them to turn up the temp.

I am not one to go to chain restaurants but when traveling I often do not have much choice.
This particular Ruby Tuesdays had a very friendly and polite staff, everything else was sub-​par as was expected of a typical chain. So, basically if your stuck in the kannapolis/​concord area and need to eat go to Ruby Tuesday for if nothing else but to support their staff.

I like this restaurant even though it’s a chain. I particularly like their Petite Lunches for the price and portion size. Love the Chicken Fresco off the Petite Lunch menu. The staff is pleasant and cheerful. Atmosphere is nice, and the layout of the diningroom keeps the noise down to a minimum. Salad bar is good, and the restaurant is clean.

A 3…
Well it was Monday and I was at Tuesdays Ruby’s that is… I was in the area where its a restaurant meca just about every chain you can name its close by. I had never been to a Ruby’s so decided to stop by. Maybe 5 people in the place I asked a few employees and they said «they had just had a big rush“Anyway…
I had heard of Ruby’s claim to fame their Burgers so Burgers it was. Management was very informative when I had questions about the menu. It seems that «they try» and make as much as they can instead of bringing it in already pre-​cooked .
But, it seems that nearly every appetizer was already pre cooked. I was told that the chicken came in Fresh that’s good! But, on the other hand I was told the mashed potatoes (I had instead of fries) where not instant, sure would like to see how they where cooked…
When I walked in the salad bar looked like a storm had hit it empty ingredients and pretty much a mess considering there was only a few people dining that would have been the perfect time to well. you know make it presentable .
Now for the Burgers got two of their Prime ones «This is my opinion» of a good Burger good beef with enough fat to make it juicy not dried out which this was. It needs to have a Char be it coked on a Flat top or grill (Brown food taste good!!) It looked as if they had been pressed which totally made that juicy Burger just a meat patty. Bun was very good and fresh toppings .
Those could have been very good Burgers… restaurant was clean except for the salad bar Would I go back more than likely next time I will make sure the Burger has a little more of that Lovely ness called «Fat»