Steak and Shake

We were sitting there for over 15 minutes and then I finally had to hunt down a waitress down to acknowledge us. After taking our order the food took at least another 20 – 25 minutes to arrive. My burger was not made properly but nobody bothered to come by and ask how everything was. When I took the check up to pay and the manager asked how everything was I said «not good at all». I don’t think the manager could have cared less because all she did is say «I’m sorry». She didn’t even bother asking what the problems were. To say the least I am not happy with this place. I would love to give 0 stars if I could. I WON’T go back ever again. Save your time and $$ and go somewhere else.

I only come here for the shakes, they are so good and are always worth the stop. Super thick with whip cream and a cherry. Chocolate is my go to flavor, creamy and thick.
I love that they are open 24 hours, half price shakes from 2 – 5. (happy hour) yum!
Lot’s of food options that are super affordable, I had a $ 4 meal… cheese steak-​burger and fries. I’m not a fan of shoestring fries…
Location is right of the expressway, very convenient.

I visit steak and shake a lot and never had a bad experience until tonight I went thru the drive thru and sat the for at least 5 min before any one greeted me then was asked to hold and waited for another 5 min or more when I drove around to the window no one was there to greet me so I sat there looking stupid for another 5 min watching employees play around the when asked to pull up and they would bring it out to me waited for 8 min well it’s safe to say if I was a secret shopper you would have fail horribly with a big fat 0 when I moved to Wilmington a year ago I knew I was going to be missing this place and know I’m back and it’s like WTH happen btw I asked for sweet tea and they gave it to me with no or very little ice please get it together

I’m not a regular fast-​food-​plus eater. If I want fast food I go for that and if I want mid-​range I go for that. Steak and Shake is neither, it’s in the middle somewhere.
Essentially what we have here is expensive fast food. Sure, the quality is a touch higher than the Big Three fast fooderies but perhaps not sufficiently so to warrant the extra cost. Then again, to each his own tastes.
If you’re after a cheap burger, this ain’t it. If you’re after fine dining, this ain’t that either. If what you’d like is a variety of burger options in a reasonably decent setting this they do nicely.
The shakes are rather tasty and the burgers are indeed a cut above the norm. If you don’t mind paying more for what you get and aren’t expecting a five-​star out of burger joint then you’ll be pleased.

Wife’s burger had a hair on it! And it seems like a place called Steak & Shake would be quicker at making Shakes. Waiting way too long. Manager did nothing to compensate either.

This location going down hill. Apparently the are losing money. Was told by my server that there are no refills on beverages with a snack pack. She said it is because of high food costs.
Each time the service gets slower and slower and I just heard a server tell a customer, «I’m sorry, I think they lost your ticket. I’ve redone the order and I’m trying to get it as soon as possible.»
I’m watching orders come out incorrect, ours included.
I can see where they are losing money from my seat. And is not on drinks. It is coming straight from the kitchen.

Driving from GA to VA we saw a Steak & Shake and decided to grab dinner since it’s one of our favorite fast food places. Went through the drive through and was told to pull to the side since our food wasn’t done. After waiting 10 min we finally went in only to find out they had completely forgotten our order! To make matters worse there was no apology instead we had to wait another 15min to get our food. Once we had our food we headed out only to find out the fries were cold the BBQ Burger had no BBQ Sauce and my Mushroom Burger only had 2 Mushrooms! Worst Steak & Shake Ever!

Great for a cheap breakfast. Kids eat free on weekends, and the service while a little slow when busy, is always friendly and helpful.

I’ll never get those who don’t think that Steak and Shake burgers rock. Thin patties of fresh beef with a great sear on them stacked up with fresh toppings and served on a soft, toasted bun. I love the things and the prices are decent. Throw in a cherry coke and I am a happy guy. Here’s a hint for anyone going to any Steak and Shake… It’s STEAK and Shake. Don’t go and order a chicken sandwich or something other than burgers.
I’ve only ever sat at the bar at this location but the service has always been on point and the restaurant looks clean. That plus the burgers means they will see me again.

Decent burgers with a hell of a selection to choose from. Not great but better than most fast food joints.
They also have a great selection of shakes as well. The shake quality is just okay (I’m an ice cream snob so I can tell the difference). If you have kids then they don’t give a crap and will love the shakes.
If you are looking for a high quality gourmet burger then go somewhere else. Steak and Shake is somewhere between a Wendy’s and Red Robin.

Ok, for those who complain about the fries and food here, I think some are a bit extreme in their reviews. The food here is ten times better than any of the other fast food shops in the area. Their burgers are always fresh and everything is at a decent price. When I eat here I do not feel like I just coated my insides in a ball of grease like I do across the street at McDonalds. Yes, they do have skinny fries and that could be improved but that also helps add to the feeling that I didn’t eat the most fattening meal ever, like again, across the street makes me feel.
The staff here are friendly and polite and it’s opened ²⁴⁄₇. The shakes are amazing.

If you need a scooby snack (basically you’re hungry but not starving) then I think that this is a okay stop. Their menu is reasonably priced and they have four combo meals that are $ 4.00. You can also add side items such as a garden salad, onion rings, bowl of chilli, etc. for $ 1.25. They have some crazy combination such as the burger with guacamole with a guacamole ranch sauce… for some reason I just think this would give someone bubble guts (sorry I just think that). One of my favorites, only b/​c I order it every time I come here, is the Buttery Wisconsin Burger. It’s two steak patties (the patties are not very big or thick so it’s really like having one regular size patty), cheese in between, sauteed onions with a butter sauce. This one I know is good so I can recommend that. The fires are string cut; reminds me of when you could buy potato strings in the can… shows my age huh.
Now this place is very kid friendly. Every time we come here there’s a group of cheerleaders, basketball, or soccer team here eating, along with families with small cuties (a lot of babies). So it’s noisy with plenty of crying… I’m just saying that if you’re looking for something a little more quieter or if you just don’t like kids then this is not the place for u…

Comparing this place to McDonalds is a travesty. I personally don’t like feeling like I’m going to die after eating a meal; this place doesn’t make me feel that way if I eat their burgers or fries. The main draws here are the burgers and the milkshakes. I had a coupon that was close to expiring so I arranged this trip. Since the one in Winston Salem is lousy, we decided to take our chances with this one.
My sister and her small kids were part of this party and we didn’t have any problems getting seated or food. Service was great for us and no one gave me grief over my coupon or bothered the kids when my sister asked for things for them. In fact, we showed up during their happy hour discount for drinks & shakes (2 – 4 p.m. & 2 – 4 a.m. if you’re curious). We made sure to speak up about that stuff; I’m not sure if they would have taken the happy hour discount off if we’d not mentioned it.
I had a double steakburger & I was surprised that it was not overly filling for me. I usually get the single burgers. Very standard fare but the milkshakes are great (though filling). Not the most spectacular location I’ve been to & I don’t suggest going out of your way for this one but it was decent compared to the one in Winston Salem.

Would not seat us. Acted like we were not there. Left and happy about it. Drove 10 minutes to Cookout. Better food anyway.

I still don’t get Steak and Shake — I keep going because my wife likes the place. They now have several combo meals on their $ 4 menu, and guess what — they all come with fries. That stinks, because it gets me all anxious about having to pick up the little toothpicks.
Now don’t get me wrong — I’m all over meal specials, but for $ 4, I can walk across the street (taking my life in my hands) and get four McDoubles for the same price. Or maybe three McDoubles and an order of fries. I think I’d be pretty full.
At Steak and Shake, I ordered the double cheeseburger and fries, and I was left hungry. Really hungry. I mean I wouldn’t starve or anything but it really left a hole in my stomach. Not a literal hole like an ulcer or anything, but it just didn’t fill me up by a longshot. Maybe I need to go on a diet before I go to Steak and Shake.