816 Hotel

This is solidly the CRAPPIEST hotel experience I have had in YEARS. Technically it is a hotel, but not one with any redeeming qualities. If you value running water, correct keys for your room (as opposed to keys for someone else’s room), or anything else resembling hospitality I suggest you try an abandoned building somewhere down by the tracks as a more suitable option. Can I give NO stars?

The location was extremely convenient. The bars and restaurants of the Westport area a very close walk, yet it seemed just far enough to be removed from most of the nighttime noise. The area felt safe. Rates were reasonable. The motif at this boutique hotel is vintage Kansas City, with black & white pictures of the stockyards, streetcars, and Country Club Plaza gracing the rooms as well as the common areas. The staff was friendly, and the omelette bar at breakfast was great. Common areas are small but nice. The elevator/​lift is a little slow if you are on the top (6^th) floor and lots of people are coming in or out, but usually it wasn’t a problem. Free cookies in the lobby in the late afternoon.

Stayed for a week and was given great service. Very friendly reception, clean rooms, and a nice breakfast with made-​to-​order omeletes. Also have a fun happy hour 5 – 7 I believe. The only issue was my room card kept getting deactivated: probably 3 or 4 times in the week I was there. Staff was always friendly when helping with the issue, however.

I was really excited to check this place out. But upon check in things went downhill. My room smelled like urine, the tv remote did not work (even with new batteries), room service doesn’t start until 11! The elevator needs maintenance, there’s barely any parking, and check in takes forever.

What an experience and oh so much value.
The hotel is located in the Westport neighborhood and is right next to a large, trendy restaurant/​bar area. We stayed in the Zoo themed penguin room, which was hilarious. IT LITERALLY HAD PENGUIN EVERYTHING.
This hotel’s value is endless with daliy complimentary Happy Hour and Omelette bar. Not to mention a free shuttle that will take you within 4 miles of the hotel.
The staff was pretty eccentric, but hilarious. Not to mention, the friendliest hospitality staff I’ve ever had the pleasure to be a guest of. Definitely going back the next time I’m in Kansas City.

This hotel is in a terrific location and the staff is friendly (almost overly and annoyingly friendly). It is a refurbished Holiday Inn Express and the remodel consists of a lot of dark earth tones, Edison lights, and sepia images from Kansas City’s heyday. It is not clean and it is in need of a great deal of maintenance. The elevators, the hallways, the rooms, etc… could use some TLC. The free breakfast is so-​so, and the staff spend a great deal of time loudly cavorting among themselves which doesn’t make for a peaceful morning. Many of the rooms are themed and I had the unfortunate opportunity to stay three nights in the Kansas City Zoo room. It was decorated with penguins, icebergs, and plastic icicles. I’m a 48 year old man. Perhaps they thought I’d enjoy pretending to be Elsa in Disney’s Frozen. Perhaps the Union Station Massacre room would’ve been a better choice? The shuttle service is nice, but available times are scarce. All-​in-​all it’s a good deal for the price and I’m happy to support a locally owned business. I hope they spend some time fixing the things that need to be fixed, particularly the flooded carpet on the 5^th floor. Train your staff to maintain peace and order. Train them to pick up trash when they see it on the floor. There was a discarded fast food bag in the elevator that I removed after the house cleaner riding with me acknowledged someone needed to pick it up, but it wasn’t her job.

A quaint hotel with eccentricities galore. Does that make sense? It should! Each employee had their own personality and had such a great time joking with us and conversing. You get a free ride within 4 miles of the hotel to your destination and back to the hotel until a certain time so that was awesome! Our room, though small-​ish was still cozy and comfy. Breakfast is included, always a plus, and the omelettes made by a lovely, sassy lady are yummy! Plus, PLUS, you get booze! They gave us two free drinks each during the managers reception in the evening! Who doesn’t love booze? Buying the drinks afterwards was a bit pricey but still, free booze. I’m a cheap date. I was good after two…

The free breakfast is well worth the way — made to order omelettes! Great rooms, each with a historical theme. My room was a TWA airline theme circa 1950s. A prime location right between what locals call «the plaza» and «westport» areas with the high end shops, pubs and restaurants.

We stayed here recently– for the first time. We wanted to get a hotel closer to the Westport area. SO glad we came here! Nicely updated hotel, comfortable beds (the only thing we wished we had was a mini-​frig in the room) and the offer if free drinks in the hotel bar, free breakfast and a free shuttle to restaurants and jazz clubs make the 816 our new KC destination hotel! All if the staff we encountered were SO friendly and helpful. Thus was a Great experience and we will be back soon!

Great location, decent, clean room, really friendly staff, great free breakfast with omelette bar. Everything not new or perfect but overall, a good value in a great spot.

This is an awesome KC addition. Check out the theme rooms! I love Unbound’s new theme room and the room for Wayside Waifs is awesome too! (so are the others, but those two are my favorites).
Extensive easy parking! Not all the room views are the best, but still a great comfy hotel that celebrates our beautiful city.
Often, when I’m in a hotel the staff will just ignore me, but I found so many of the staff very engaging and you could really get the sense of pride they have in this establishment.

stayed here for 5 days to attend a conference few months ago.
got a great rate through the conference discount.
The staff and manager were absolutely the best. I was just amazed at how helpful and friendly they were.
Breakfast was excellent.
Didn’t get a chance to take advantage of their evening happy hour coktails, but definitely a hit amongst other folks.
Looking forward to returning there next year for conference again.

I wanted to like this place, because all of the reviews have been positive but my stay at 816 Hotel was aweful. The clerks at front desk were friendly and nice but once I got to my room my smile turned
Into a frown. My room was disgustingly dirty. There was a room service menu on the desk that had a sticky paste on the back of it that transferred to the desk. The furniture was dusty and had stains on it and was a very old design & texture. It looked like there was mold on the outlet in the wall and the wall air conditioner had some kind of lint or I’m hoping it was lint stuck in it and didn’t work very well.
The bed was so uncomfortable I woke up with a backache :(it had no support.
I had booked the room for 2 nights and unfortunately couldn’t cancel unless given 24 hour notice :(
With all the perks they offer (free drinks 5 – 7, free shuttles, nice staff) they can keep all that I just want a clean place to lay my head at night

Booked through hotels. com and have had a great experience. Hotel is very clean, staff friendly, and the room very comfortable. Didn’t book a theme room but they put me in the American Royal room. Room was very clean, easy to get to (even on the 6^th floor) and very well set up. Breakfast was a pleasant experience, they have the standard cereals/​toast/​pastries but also have a pancake maker where you make your own pancakes as well as a place you can get eggs made to order. Breakfast area was clean and very nice. The staff I’ve interacted with have been very pleasant and helpful. Parking looks like it could be difficult during busy times but I had no problems.
I can’t wait to have an excuse to come back to KC to stay here again, already trying to make up a reason to come to KC!

Great location. Check in was horrible because they could not locate our reservation even with a confirmation code. Eventually sent to our room on the ground floor directly behind the check in counter. Room was clean and prepared well. Air conditioner is controlled by you so keep it as cool as you like it. complimentary hot breakfast omelet made to order was fantastic. Super friendly cook. Staff were mostly friendly. Weird check out process that ended up billing our credit card twice. You are paying for location here even though they say renovated which our room was not.

We stayed at 816 for two days for a wedding that was taking place within the shuttle distance. I had high hopes for this place and was greatly disappointed.
First off, let me say the staff is amazing. Always very friendly and efficient and the continental breakfast was good. Hit the spot with the custom omelet bar.
Now comes the rooms. Three of us stayed in a double bed room. The beds were small. Like full size, not queen size. And very very bouncy. Little children could have jumped for days on the trampoline like beds we had. I was disappointed that our room didn’t have a mini fridge, apparently you have to upgrade to a themed room for such extravengences. I wouldn’t say the room was especially clean, and the bathroom has dark, and the shower curtain kept sinking to the middle, covering the whole bathroom with water. When sharing a space, that is unacceptable. The shower didn’t have a happy medium either, it was hot or cold and the pressure wasn’t that great either.
I would not recommend staying at the hotel if you actually want or need to sleep. It won’t happen here. If you’re going to crash after a drunken escapade, this is your spot!

A nice local independent hotel with some Kansas City flair. Well suited for its area, yet surprisingly quiet. This isn’t a resort style hotel, but it easily deserves another star.

First I would like to say that I had good service while staying there. I was immediately greeted and checked in. The woman at the front desk had a wonderful smile and a pleasure.
My wife and I got to our room and it smelled like a chemical musk. I asked if there was something they could do and they said that there was a circulator thing that would help. The carpet was also wet which made your feet greasy when you stood in the bathroom.
We had the Royals package, free ride to and from the stadium, so we went to the game while they aired out our room. The ride was perfect.
When we returned, the smell was ten fold than when we had left. It was a very strong chemical odor that stole my breath away. I went down to ask for another room and was given a nicer room promptly. I appreciated that.
I am bummed out that I spent about $ 150 on a room that was unbearable and the hotel was not kept well. There were holes in the bathroom door, dirty walls, and the drink that was spilled in the elevator (seen by a staff member) was still there an hour later.
I wouldn’t stay there again.

It’s pretty much a Holiday Inn level hotel. With that as your expectation, you’ll enjoy it just fine. The biggest benefit the 816 offers is that it’s pretty cheap for what you get, as long as you take advantage of the free custom order omelette bar in the mornings and the two free drinks at happy hour in the afternoons, as well as the fact that it’s walking distance to some cool spots in the Westport neighborhood, as well as shopping at the Plaza. The hotel also has one meeting room in the basement, and though the technological capability of the space is minimal, it’s dirt cheap (read: free) to rent it with a room block.
The staff members that work here are really good, going out of their way to make sure you’re comfortable. Ask them about booking transportation to the airport, as they have a couple of town car providers who will take you there for $ 50, less than the cost of a cab and much nicer.
If you can, ask for a theme room. While some of them are a little creepy, there’s one that’s Jazz Age themed, and has a piano that Fats Domino played when he was visiting Kansas City.

I stayed at the 816 the night before my interview in KC. Business king suite is pretty sweet. My room was a decent size, very clean, and had plenty of towels. My window faced the parking lot. A man was working on his car in the lot, so I mostly kept my curtains shut. Otherwise the room would be brightly lit with all the sun coming in. Free wifi was fast and reliable.
It was my first time in KC, so I was extremely satisfied with the location of the hotel — many boutiques and restaurants within walking distance. The Westport is a cute little neighborhood that you can walk around after dinner. The hotel also offers a shuttle service if you want to explore KC.
The staff are so warm and definitely have that Southern hospitality — free cookies when you check in. Did I mention complementary breakfast and two free drinks during cocktail hours (5−7pm)?? :P