Steak ‘n Shake

I love steak and shake! I actually hate giving them a bad review however I had a terrible experience just now at the steak and shake on North East Barry Rd in Kansas City MO. My husband and I order a shake and a meal. I was half way through my shake and I get a foul taste in my mouth. I hate half way through a big disgusting bug! Our waitress was amazing and she did an outstanding job handling the situation. Her name was Abby! However I’m truly disappointed in the way management reacted. No apology. No nothing. They didn’t even care. They didn’t even want to speak to us. Our waitress felt extremely terrible because I got sick because of it.
I lost my appetite and we ended up not eating our meal… Our meal actually was still cooking when this all happened. We left… I’m just disappointed because we don’t live close to a steak and shake and we love steak and shake and than this happened! I hope in the future this can be prevented and the manager not get mad at us because I ate a bug!

One of the best steak N shakes I’ve been to. Really wished there was one in Des Moines Iowa… Awesome fries & shakes!

We were out one day after Thanksgiving, and this place was open. We decided to do burger and fries, but this was a bad decision. The burgers had a sour taste. Not sure why, but my friend figures it’s the amount of non-​meat product (maybe soy) that is being added. Don’t know why the difference in taste, but this is the second location where that sour taste has appeared in the burgers.
Service was OK. Typical teenagers behaving like teenagers. Lots of chit-​chat going on. Oh well.

Worst service & food ever! My order wasn’t done the way I ordered. Then, the hot dog I ordered had nasty looking and tasting chili, if you can call it that. My bread was so soggy by the time I got it that it had me eating a frank with beans and no bread since it split. Our food was cold and after waiting to be seated, it wasn’t worth the money. I saw many people waiting for like 10 – 15 minutes to be seated because the hostess/​cashier was busy chatting it up with a guy at the counter. Then, the busboy/​host appeared to be a bit too scattered not knowing if to clean tables or sit people. If you want to go eat where it appears that teens who lack responsibility are running things, this is the place for you. If you’re driving through like we did, choose any other place nearby.

Steak and shake is the bomb. The shoestring French fries are my favorite. the burgers are the thin patty kind but very good. Lots of choices for toppings. The shakes are superb although the chocolate ones are my favorite. Very clean at this location.

Don’t get me wrong, I love Steak and Shake… But choose another one, any other Steak and Shake than this one.
The service was PAINFULLY SLOW. Seriously. It took them 10 minutes to even acknowledge that we were here, all the while other patrons were being served. The food took over 20 minutes to arrive (this is «fast food»?)
Did i mention how filthy dirty this location was? The ketchup bottle was sticky, and there was trash on the floor (both food and paper).
The food was fine.
Go somewhere else!!!

First I want to say, we’ve ate at this steak and shake several times and I would rather write a positive review but unfortunately tonight they were not on their game. The server had no energy, we placed our order and said we would order shakes at the end of the meal, the food came and when I asked for silver ware she acted like I was putting her out, she even had another server bring it. She brought the bill when she brought the food, after we finished we waited and waited until finally she came back, we ordered two shakes, she said she was going on brake and another server would take care of us, 20 minutes later we had to ask if they were bringing our shakes, we ask for them to go. She brought them and I asked them to adjust the ticket as in adding the shakes to it. At no time did a manager walk by. All in all it was the worst it has ever been. Disappointed.

We tried Steak and Shake on the way to Worlds of Fun and although it was crowded we found it worth the wait! Burgers were piping hot and delicious! Can’t wait to go back and try their shakes.

Good for fast food, better than most actually. Slow service since they cook it fresh.

If you want a fast, drive thru burger and fries on the cheap AND one that’s not only edible but yummy, go to Steak N Shake. We took our family of five today for lunch and made it out only down 20+ bucks instead of 40 at most sit down restaurants.
I was impressed with that. The shoestring french fries are not excellent (in comparison with the «mother of all fries» at Five Guys) but they are good. The burgers are real meat and real cheese on a buttery… okay…greasy bun. Sometimes you just want a greasy burger, am I right?
The kids loved the chicken tenders and grilled cheese. You can’t put a price on making everyone happy at a drive thru. I’m a fan of anyplace that makes me a stress-​free-​Momma.
My only regret is I didn’t snag a chocolate covered strawberry shake. Next time!

I have been to this location many times. The food has always been good and the staff very friendly… until last night. My family and I were there, the food was just ok and the staff were nice as usual EXCEPT FOR THE MANAGER. We had the misfortune of witnessing him being very rude to a customer. The customer came in and asked if they had cameras on the parking lot because someone had put a huge dent in the rear corner panel of their car. The manager was very abrupt giving the man one word answers and acting as if he really didn’t have time to deal with the matter. The man remained calm and very well mannered throughout the whole ordeal. I personally would have been very angry at the manager. So, for that reason, I gave them 1 star. What the heck is happening to customer service!!!

The staff is very neat in appearance and the food was excellent. no complaints really. the food does take an average of about 15 minutes 5 minutes give or take. Just because the food is being prepared fresh and it shows.

The burgers are uninspiring. The fries are meh. The onion rings lack anything special.
BUT it is cheap. $ 4 meals? Yes, please.
And the shakes are actually quite good.

When we get into Liberty the kids all want to go to Steak and Shake. When we can afford to take the family we always do.
We like the burgers. Especially the California burger but feel you do not get enough fries. No matter because we can not go to Steak and Shake and not get one of their amazing Shakes or Malts!
The prices are fine for the meals but by the time you throw in the Ice Cream it gets expensive for a family. But we love to do it occasionally.

If you liked Winsteads, you will love Steak and Shake. They used to only take cash, but these days you can use your plastic. The burgers are really good, with real meat and cheese. Me, I just like tomato, mayonnaise and mustard on mine, but you always get what you want. The fries are shoestrings and best eaten right at the restaurant, because they get cold fast. The shakes and malts are just about perfect and the wait staff is generally friendly and speedy.

I first visited this store when it was first built back in 1998, at that time it was out in the middle of no where. Now it’s so busy that they are re-​surfacing the service road that leads to the shops that have built up behind it. After eating a competitor’s chicken fingers for dinner tonight, I have decided that I actually like the chicken fingers at Steak N Shake better than their chicken only competitor on the other side of the interstate. And Steak N Shake has a better honey mustard sauce.
Their drive thru is efficient and food is reliable. Like most chains you know what your are getting. Like Steak N Shake better than most of its competitors and you get what you pay for. They often have discount coupons in the paper, which make them even more competitive price wise.
I was craving chicken fingers tonight and make the wrong choice… should have picked Steak N Shake.

I ate a late lunch (2pm) and a lot of people were here eating. The décor reminded me of Johnny Rockets. I sat down and looked at the menu. There were a wide variety of food from hot dogs to steakburgers to chili to ice cream. I ordered the Spicy Chipotle Steakburger ($ 4.99) and a coke for a total of $ 7.58. The other burgers on the menu sounded good so I’ll definitely coming back.
It took awhile for my food to come out but it finally came to my table. I took pictures and apparently nobody has seen people here take pictures of their food. The reason why I wrote that was because I heard somebody say, «Wow he’s taking a picture of his food!» Well, prepare yourselves because I’ll be taking pictures of my food every chance I can get when I’m living here. lol
The Spicy Chipotle Steakburger should be named «Chipotle Steakburger» because it wasn’t spicy one bit. It was pretty good and I ate it pretty quick. The fries were tiny and I meant that literally. I’m not used to fries that tiny but it was still good.
I’ll be back to try other steakburgers!