Hawaii Self Storage

Not impressed with a company that is so successful but be so bad at business.
Made a reservation online for a unit. Email confirmation said someone would be getting ahold of me to confirm. Made arrangements to have my household goods delivered on the day I was to get the unit. Called them the day before to confirm the reservation since no one got a hold of me.
When I called, the girl had no idea abou he reservation or had anything in the computer. I told her I reserved it a week ago at the rate of $ 290. Of coarse, my dumbass deleted the email but why would I call randomly to get a unit and make up a story?!? Needless to say instead of good customer service and give me a unit at the price that was clearly their previous special only days before; she offered me a unit at a higher price.
I declined and said I will go to their competitor. What I didn’t say is that I’m going to NOT recommend their company as a whole to any military I know… religiously.
Fancy commercials doesn’t mean you do good business.
Thank you.

Update again. Spoke to another level of mgmt. She professionally explained what occurred and steps they are taking to ensure this does not happen again. They also acknowledged their errors. Thanks to mgmt for the explanation.

This place tried to rip off. I get a quote online and when they call me I tell them what I need to store, she assures me it will fit. When I go in to pay they say my bed won’t fit and I need a bigger unit. Of course this bigger unit is not on the special that came with original offer. I’m looking at the example unit and know it will fit but I don’t want to do business with people who cheat. I went down the road to another company with a similar price.

This place is so awesome I got a unit here so I could sell some of my toys and hand made crafts at the flee market on Fridays and Saturday
The unit I got was really clean and in a AC building the size was just what I need to fit some extra boxes I had at home
The girls in the office are really nice and friendly I often like to drop in and say hi to them before I go into my unit
The flee market has a lot of vendors to fit different needs and the vendors them self are really friendly
5stars reasonable prices on lockers

I rented a storage room here for access to sell at the flee market. I was surprised tho to see our locker (3ft opening) was stacked above the ground level large lockers. You have to use the ladder to access it. You’ve been warned. Other than that the area in the storage facility looks clean, although I have not utilized the place. The front office has a water dispenser in case you get thirsty. The people on staff are friendly.
The flee market: expect low foot traffic, no one is looking to buy new things really if your going to sell. People I’ve seen shopping picked up the used cheap items. However I did see lots of vendors that have some great ideas & have lots to offer. There are some boutiques there selling new & used clothing a for children and adults. A Volkswagen storage. A vehicle tinting unit as well.
The reason I give this place a three is because this has not been the experience I came expecting as a seller.
Come down and check this place out. Support & buy local! Flee market every Friday & Saturday begins at 9.

The units are kept extremely clean. Even the office was kept neat and tidy.
It’s also really secure. I saw tons of cameras and once you unlock to get inside the units, only your unit can be opened, otherwise the alarm will go off.
There’s a slight issue when it comes to unloading an loading since there’s only maybe 1 or 2 carts available. We went there to unload and had to wait for a loading cart, luckily we had our dolly.
When you fill out all the paperwork, there’s also an option to do automatic payment and check your records online. I think this helps when you don’t want to worry about one more payment you have to make.

Hawaii Self Storage West in Cambells are so wonderful. They have manage to resolve a problem for me and Kristy that works in the office has been great! They are an outstanding staff and made my situation so much better. I wanted to give high praise to her (Kristy) and the staff at the Kapolei West for being so supportive. I would recommend anyone who wants to start a business at this facility. They are fun and friendly and very supportive. Keep up the great work!