Extra Space Storage

I needed to rent a storage unit so I could start the fun process of moving homes and actually thought I was going to the other Extra Space Storage that has better reviews — turns out they are really close to each other and I accidentally put in the address to this facility. It was a GREAT mistake on my part.
I wasn’t sure exactly what I needed in regards to the amount of space so Kellie (she was AWESOME!) showed me a few units and I picked out one that I thought would work well. The best part was they match the online price if you show them on your phone AND she totally found me a unit that had the first month’s rent for free. As I started moving stuff in I realized I needed more room and again Kellie was super helpful in finding me another unit that was pretty close to the one I had been filling so moving was easy and again I got a nice deal with half off the first month’s rent (I only ended up paying around $ 40 for the original unit for the admin fee and insurance thanks to that free month!).
About a week and a half ago I found myself in a bind again as I unexpectedly needed a large unit that was accessible from the outside to move all my big furniture in to. I know how expensive those units can be and on top of that was worried they wouldn’t have any available. I believe this time it was Veronica who helped me. She was great too and after I explained my situation and the short amount of time I needed the unit for she found me exactly what I asked for. Best part was she found a unit with a promo so I got the first month free again and just had to pay the insurance and admin fee. I only need the unit for about 2 weeks so it was somewhere around $ 50 total for a unit that runs almost $ 400 a month.
Overall, I’ve been extremely impressed with the service. I had an issue with one of my codes not working and I called the help line and they connected me with someone who was able to give me a temporary code to use until the office reopened — it was less than 10 minutes to get the code which was fantastic because I had movers there waiting to unload. The facility is clean and very secure. My smaller unit is on the 3^rd floor and just to get to it you have to go through the main gate using your code, then key your code in at a door to get in to the building and then key in your code AGAIN to get the elevator to go to your floor (it only goes to the floor your unit is on — since mine was on the 3^rd floor so I couldn’t get to the second floor even if I wanted to). The rates seem reasonable as well especially with the deals they have going — just remember to check online first. If I ever need storage again I’ll be back to this place for sure!!!

If your on automatic payments and are planing to move out make sure u tell them before they run your card for the month — as they don’t refund any unused potions. I was given incorrect information when I called to inquire about moving my things out and was only told a 5 day courtesy notice was needed and any unused portion would be refunded back to me. When I called to actually give my notice I was told no refunds are issued and I had paid for the whole month. That was upsetting as I paid for 3 weeks I don’t need.

Sheri was most helpful in getting my unit secured in VA. Also being able to use the truck to move boxes is going to be of great value. I definitely recommend Sheri and the storage service the provide.

Good Customer service and got a cheaper price then the Internet. Just got to go in and they work with you.

Someone finally contacted me about my issues. I worked with Sherri and she has been so helpful. I have decided to stay a little longer. The price is about half compared to their competitors. I’m still unpleased with the previous experience, but Sherri has been so helpful I wanted to at least update my rating.

So far so good, everyone i have the pleasure of dealing with, has been curtious, professional and polite. They have the best rates. I would recommend Extra Space Storage they have something to fits your needs.

I’ve been checking out the web for storage space in Kapolei and came across Extra Space Storage. On their website they advertised a 10×10 unit for $ 197.00 per month. I met with a representative at their facility to look at the unit and asked her if she could reserve it for me. She mentioned that they could hold it for me for 14 days and I told her that I would be back Friday to take care of paperwork and pay for the unit. I returned Friday to pay for my unit that she reserved and the price changed on me to $ 217. She said she wasn’t sure why it changed but she couldn’t change it back to $ 197. (common how can you tell me it can’t be changed back to $ 197) She offered to give me half off on my first month but that wouldn’t help me any cause I was looking for long term use. A jump in price of $ 20 a month sure makes a big difference over a long period of time. The person who helped me was very friendly and personable but it’s bad business to advertise a price and change it on a customer when he comes back to give them his business. Wasted my time. What do they call that? Bait and Switch? Oh well, Kapolei has several other Storage Companies that wants my business. By the way, Extra Storage Space owns 2 Storage bldgs in Kapolei, 1 at 543 Farrington and the other at 590 Farrington Hwy same owner. They lost a would be loyal customer!

This storage facility is currently undergoing some sort of rat infestation. I rented a unit for only three months and to my dismay, my furniture, my mattress and box springs were covered in rat feces and urine. It was disgusting. I hired a steam cleaner to clean the bedding but I didn’t realize the rat urine smell was so hard to clean out. Now my mattress and box spring has a permanent rat urine smell to it. The cleaning smell isn’t much better. My whole house now has the smell of super strong deodorizer which in some ways is just as bad as the rat urine smell. All of this could have been avoided with better rodent control.
When I informed the staff at the storage facility that my unit was infested, they were not surprised at all. It seems they were well aware that the facility had a serious rodent problem. They blamed the restaurants nearby and then they blamed other renters for storing food in the unit. Not once did they accept responsibility and apologize for the damage to my furniture and bedding.
The top of each unit is not secured so rats can go from unit to unit. The staff informed me that company has looked into solutions.
I count myself lucky. The unit two doors down had a major termite infestation and lost a bunch of furniture. He rented the unit for six months.
I’m trying to get the bedding replaced but am not sure how that will go. The staff directed me to an outside insurer they made me sign up for. Even if they replace all of it I would never rent from this facility again. Who wants to return to their storage unit to find rats have already been there? Isn’t the whole point of having off-​site storage is having a safe and clean space to store one’s items?
1÷14÷15 insurance update. WARNING! The insurance policy that Excess Space makes you sign up expressly excludes rodent damage. How convenient.

My girlfriend and I recently purchased a storage unit from this company. Sheri Afoa helped us out. Although she was the only one there working that day she handled herself very well. She always apologized to us because we were waiting, even though we told her she was okay :) Awesome customer service! She was also very informative as to how everything works at the storage facility and the payment plan. 5 stars for A class service.

I really do love this place. We had our household goods all over the world. When we were finally able to consolidate it here in Kapolei, I started the task of interviewing facilities. Some were nice; others were fancy; some cheap; and some had the frills. But Extra Space storage had several features that beat the competition hands down… they explained their pricing honestly; kept great care of the facility; and the staff were nothing but spectacular. Absolutely perfect service.

We finally got all of our stuff in one state. After researching, site visits and feeling out the staff we chose this place. This place has the best staff. Willing to help, upfront about charges, no hidden fees, and free furniture covers! I think we lucked out on those though.
Although our original unit we viewed was rented, the manager found us an even better unit much closer to the entrance. The manager was very attentive and helpful on move in day; however, not in a nosey way… you know how some people are.
The facilities are well kept and clean, which is a huge plus for me. Great experience, superb first impression, best prices and fabulous staff.