Extra Space Storage

Phone wait was a bit long but after that the customer service I received is amazing. They are the cheapest I could find in the area with the right amount of space. Not too big nor too small.
I dropped by when they were about to have a managers meeting, having to be around a lot of them one gentleman stood out and started a friendly conversation. To know that the staff would just talk to you knowing that all eye are on you as a customer made me feel a bit special. He was a very friendly person. To know that this is a company that consistently thrives to make customers feel so welcome is amazing!
keep up the awesome customer service, I will never forget that!

This location is excellent! The staff is friendly and very helpful. The property and the space is very, very clean. When we wanted to downsize because we had eliminated some items from storage, they were very helpful to find a smaller space for us.

nice and easy transaction

You can get lured in with the introductory rate, but they will increase your rate at five months, then nine months and then every nine months after that. Supposedly company policy. Storage units are clean. Customer service is minor especially if you mention you are about to move. They will not let you know in advance to specifically request a stop to your automatic billing, and if you are billed then the unit is yours for the month because they don’t refund. You will also be informed that if you take off your lock, then the unit is available and you forfeit your rent. No customer courtesy or loyalty after you sign your initial paperwork. It is all about getting you into a unit, then you don’t matter.

When we were moving out to Hawaii from the mainland it was going to cost around $ 5000 to hire movers and get our stuff out here.
Being pretty pretty cheap, I thought. «there’s got to be a better way!» So I started to call UPS stores, storages facilities and everything in-​between to see if they could receive packages and store them for more than a few days (we were traveling between moving-​out and moving-​in (long story)). Some said yes initially but checked with their manager, or realized that I was talking about 50+ boxes for upwards of two months they bugged out.
Eventually, by the virtue of calling almost every storage and mailboxes etc on the island I found Extra Space. It turns out they do everything that I needed (receive and store in storage units) to save over $ 3000 dollars on moving.
I was stoked.
The staff was real helpful over the phone and just as helpful when I showed up. They had personally moved all of my 50−70lb boxed to a far corner of the storage campus and stacked them quite nicely in my locker to ensure that the space was well used. Upon opening my locker I thought to myself, «self, they stacked these boxes as nicely as I would have (hella nicely).»
Again, stoked.
I really recommend people take advantage of this for moving their stuff and storing it was well. The only downside, for me, was they don’t prorate so if you’re planning ahead make sure not to go a day over your month or else you pay for the whole month even though you were just there for one day.