Ka Punawai Ola

Recently my Mother in Law was a resident for roughly 6weeks. My Father in Law was a resident at three other care facilities. I Must say «By far the best facility to be in». I was very happy at how My mother was cared for. Not to mention, the facilities were VERY well kept. Staff was very nice. Even one day when staff was short. One staff member was serving lunch for the whole wing. With the amount of questions being asked, still held her composure. 5star. I could not find a dislike. And o would admit that I’m hard to please. I believe strongly in Customer Service.

There is no option for zero stars so one star is very kind for the service my grandma got here. Not only does the CNA’s/Staff just sit at the desk talking story but when the service button goes off you can count on them to be there in 15 minutes or more. Extremely disappointed in this place and would never bring my grandma back here again. CNA’s are rarely attentive to the patients. This concerns me because my grandma is unable to walk very long distances without falling over and unable to feed herself. So basically me and my mom are there ²⁴⁄₇ worried that something my happen due to carelessness… and it did. Couple days ago my grandma fell off her bed and was left with a few abrasions. Do they have any idea how many elderly people can die from a fall or just being left on the floor helpless?!? I’m pretty sure that is something that should be in their handbook/​training guide. You might think it is just a silly mistake right? No. Some CNA’s just leave patients helpless in random places. 1) We found an elderly man in the hall way one afternoon (no nurses within a fifteen feet radius) trying to wheel into the dining room, obviously having a hard time. We pushed him into the dining room and he was very grateful. Still no nurses anywhere to be found. 2) My grandma’s roommate was left in the bathroom to do her business and we saw the nurse close the door and leave. Fifteen minutes passed by and we never saw her again. Not even once to check on the patient. Her roommates then started calling the nurses telling her she was done using the bathroom and wanted to get out. She was literally screaming «IM DONE! HELLO?! IM DONE». We sat there awkwardly looking at each other hoping the nurse would return. Five minutes. Still yelling. Ten minutes. We finally decided to go up to the front desk to find a gather of nurses who looked very irritated to be bothered to help a patient. That nurse was nowhere to be found. Who knows how long she could have been in there if we had not been around to call someone for help. We couldn’t help but think that that lady could have been our grandma stuck in the bathroom for nearly 25+ minutes. A young guy came to assist the lady but it was too late I already helped her and wheeled her out of the bathroom with the guy looking both annoyed that we pulled him from his conversation and that I was doing his job. This could have all been avoided if that nurse had just stayed a couple minutes more to do her job.
Also, my grandma has dialysis late at night so we requested to set her dinner aside so that we could feed her when we got back from dialysis. We were planning on feeding her a hot dinner, lay her to bed and leave so that we could all get some rest. (It was about 10 o’clock at night) That was not the case. Her dinner was lost one night. Rather than having her dinner brought to her, three nurses/CNA’s came into the room (all trying to be apologetic) with a large tray and three small side dishes saying there was a mix up in the kitchen. They claimed they saved her tray as we requested the morning prior but it was a mistake. I looked at the small tray of unappetizing side dishes thinking about how hungry my grandma must’ve been after a long night of dialysis. (She doesn’t eat much, but dinner time is when she eats the most because of how draining dialysis is for her) They brought my grandma a small dish of a puréed muffin, mashed papaya, and a tiny cup of poi. They said they are not allowed in the kitchen and had to sneak her dinner in. They weren’t even allowed to go in to make my grandma a sandwich. I would have been happy with even a sandwich. Staff gave excuses that someone wrote a was a sign that said «SAVE» on her tray, but that didn’t stop the kitchen from taking her plate away. We asked who wrote the sign but they didn’t give us a straight answer. Seemed more like they were trying to cover their asses rather than be genuinely concerned for my grandma. They also informed us that it was not only my grandma missing her dinner, but another patient as well. How careless can you be? I feel bad for the other elderly person who had to go the night without dinner as well. We were pretty pissed at that point and was fed up with the nurses and staff. So we took the tray of small dishes proceeded to feed my grandma. My grandma finished the dishes in a matter of minutes and still looked hungry. We found some applesauce we saved on her nightstand and some cookies. Great dinner huh? –_​_​_​– Lucky for them my grandma didn’t mind eating cookies for dinner. It was more of a treat for her than anything, however, we have all made up our mind that we will never bring her back to this place again. The therapy she got was great, but not worth putting up with the staff/​nurses.