Avis

So slow. I had called ahead because I was running late for work and asked if they could pull up my info so I could just sign. They said no because they need my card for incidentals … They hadn’t bothered to look that there was already a card on file. But policy is policy so that’s fine no big deal.
The paperwork process was rather quick… But unlike any other car rental place they drive it around for you rather then you immediately going and getting it once you’ve signed. I had to wait 20 minutes because the first car had problems as the woman almost gave me one that wasn’t cleared after being inspected.
The car I finally got had lights in. Check engine and tire pressure. The employee who drive my car out said that the car is fine and those there’s an error on the lights. The place was closing soon and I had to get to the other side of Houston. Then throughout my week the car would make weird noises almost stalking out. Called company… They claimed they couldn’t bring me a new car, and that my only option was to buy a taxi to IAH (bush intercontinental) and get a new car.

What can I say? Dropped a car off on a Saturday at 4pm. Didn’t get checked in until Tuesday. This is disgusting. Handled rudely by Rodney, their front desk agent. He had some car washer do the whole thing while he just was sassy and rude to the car washer for not knowing how to do the system, even though the car washer clearly stated numerous times that he had no interest in doing this and that this was his first time. I get the car after all that horseplay. It reeks of smoke. Just reeks. I inform Rodney and he said «thats fine». Not «I’ll fix that up» or any solution to. The car smelt of this THE WHOLE TIME. It sucked. Drop off the car 2 hours late. Damn. of all companies I could have done this to, I believe this particular AVIS is probably the worst to do it to. I used the drop box. Apparently they weren’t coming back until Tuesday. So I get charged an extra $ 335 ($ 125 of that for pet hair. Thats legit). To make it worse, they have had 0 interest in me as a customer. I called to see if we could work anything out. I spoke with Tonya. She said she was the owner. She was rude. Interrupting. Just no compassion at all. I hope one day everyone at this avis finds a job they actually like, so they don’t treat customers with such little heart. This is my story. I’m sure most of the time they can just check in and check out cars just fine. Just don’t let some clown named rodney check you in.