Discount Tire Store – Katy, TX

So… I have Michelin tires with full tread, only 30,000 miles on them and I purchased the Unlimited Lifetime 60,000 mile certificates on the tires. I had a blow out and went into the store today, and I was told Lifetime does not really mean lifetime. Michelin only allows 8 years. If that is the case then the certificates should read 8 years… NOT lifetime. This is false advertising.
I only put about 6000 miles per year on the vehicle — at most — needless to say I did not buy the certificates this time and will NEVER shop at Discount Tire again. BUYER BEWARE!

This was a great experience here and even though they were busy and it was towards the end of the day, our service technician took care of us. They had our new tires installed in one hour. We’d had several recommend Discount Tires for price. The other locations in Katy are too busy, so we tried this one in Cinco Ranch (and drove further), but were very pleased. We will likely come back here for my husband’s tires as well.

I took my husband’s truck in as the back tire kept losing air. On my first visit, the tech told me that sometimes happens with a new vehicle and he would add air and I should watch it. After 4 days and the tire losing 10 pounds, I took the truck back in. They supposedly could find no leak but changed the valve stem out. Another week and 10 pound loss, my husband takes the truck in. Our experience with other vehicles consistently showed that they blew off my concerns/​issues, but found a true solution when my husband visited. Sure enough, they found a hole in the tire causing the leak. Do they just like to see women stranded with tire problems???

Worst place to do anything to your tires. They are extremely busy and waste more time tending to the people who drive up to check tire pressure than those waiting for actual service. I waited for over two hours to fix my tire with a nail in it and decided to leave.

The Discount Tire store is by far, just the BEST. I have found myself, sadly getting a nail or screw lodged in my tire (s), it seems once a year or so? There’s ongoing construction, going on in Cinco, for years and still, so I think it’s unfortunately, inevitable for this to potentially happen to, even the best or most careful of drivers. This store has the most kind, caring, respectful and helpful professionals, I have ever experienced in Katy/​Houston. Each time, some different, but equally exceptional, helps me. I have tried a few other name stores, but still, hands down, no other store compares to this one, in my book. This is my go-​to, reliable, dependable store. They are always courteous to me, never rude, never keep me waiting and always greet and acknowledge me when I first come in, even if they can’t assist me just yet, unlike other stores in Katy. One of my pet peeves, is not at least, greeting me and saying, «we’ll be right with you.» This shows me, that at least, I’m a somebody, I exist. This Discount Tire Cinco store is A++, they will get you in and out, as promptly as possible and do the job superbly! As a mommy and a driver, to two little munchkins, I trust them wholeheartedly and know they will always have my best interest at heart and will take care of my family. Thank you, sincerely! Please never change! Even as I see the grumpiest of customers come in and I see, they are the types, that nothing you do, will ever be good enough… the DT guys here, still are professional and keep on chugging along, to be there for the rest of us, who do and can appreciate them and for all they continue to try and do for us. You just can’t please everyone and I can only shake my head in dismay, at those «hard to please» kind of customers, that are unnecessarily, difficult. I confess, I don’t have, as thick of skin to handle them. Discount Tire stores in general, have never let me down. This one, is just my personal favorite location.

I had the pleasure of meeting with Robert. I went in not knowing the pressure of my tires. I knew something didn’t feel right as the road seemed rocky when I drove. Robert was very helpful and taught me things I did not know. He showed me where the information reads about tire PSI on my car. He then actually checked my tire pressure and adjusted them to the right PSI. I had a valve cap also missing, which he took it upon himself to replace for me. Definitely well taken care of! 5 Stars for great customer service!

Excellent customer service from the moment you drive your car to the facility until you leave. They were more than efficient and had me in and out in under 30 minutes. It’s hard to find good service these days and I’m glad to see some business’s focus on this aspect.

Excellent service, drove there to replace a flat tire, and got a recommendation to replace all tires. Brand new tires at an AWESOME price and was out of there in less than 20 minutes. Fastest and best service I’ve ever had anywhere.

I went here to get a tire with a slow leak repaired. This was my first visit to this shop and my tires were not purchased from Discount Tires. Yet, the tire was repaired at no charge to me. The place is clean and the staff is pleasant and helpful. I don’t know how their tire prices compare with other such facilities but I highly recommend them for their service.

This store is never as crowed as the Katy Mills and Mason Road locations so you can get in and get out really fast. Both occasions, they provided fast service and even offered to air up my spare.

Love coming here instead of the one on the Katy freeway at mason. Even though it’s closer to my house. The guys here are always super friendly and knowledgeable. They never try to rip us off. Kevin has been extremely helpful on more than one occasion. Will definitely be coming back here! Oh and the service is always fast.

Super friendly staff from office to the workshop. Get work done in promised time frame, with professional recommendations. Highly recommend it!

I dont usually leave reviews at auto places because I either feel cheated or irritated by the way things get handled. Discount tire replaced my wheel that firestone ruined by drilling into the valve. Firestone was rude and defensive about something that could logically only be their fault but discount tire was sympathetic to the situation and just put a new one on. I dealt with Matt who made me feel trustworthy about the repair and was pleasant to deal with which was a sharp contrast to the jerk at firestone. Discount tire won over my business.

I went to this location to rotate my tires and fix a tire that had a nail. The service techs said there was no nail in my tire, and they had completed the tire rotation. Miraculously, the SAME tire in the SAME spot was losing tire pressure again. I went back to discount tires and the second time around, the service techs found the nail. I told them that I didn’t think the tires got rotated properly because it was the same tire in the same spot that Originally had the nail. The sales representative had an attitude with me and originally was trying to sale me an expensive tire if the nail couldn’t get fixed. Furthermore the line at this place is INSANE. I prefer to use another place with better customer service and next time I’ll make sure the tires are actually rotated. If my review isn’t enough, my father went to the same location and complained to me about the same sales representative trying to tag on added costs and having poor customer service. Two family members independently arriving at the same conclusion makes it worth writing a review.

Great Job always. Wonderful service people.

When it comes to tires I only go to Discount Tire. Everyone here is very professional and focused on great customer service. Sometimes you have to wait but it happens and you have to be prepared for it. On most of my visits to this location I was in and out much sooner than expected. My wife and I will always return to this location.

I live a few blocks away and had hear good things from them, so I recently tried them when I had to shop for 4 new tires. Selection was ok, and prices looked good. I got there on a Friday morning and it took me 20 minutes to get through the line to the counter, which means (a) many other people shopping there is a good sign, and (b) you might want to work the schedule to find a time of the day when it is quieter. I had to specifically ask them not to redo the bushing/​gasket of the TPMS sensors because they were only 2 years old and they wanted to charge $ 15 a piece «because it is the procedure to do so when you change a tire», even when the sensor is mounted on the rim. They advertise the need to «reset» the system (which I can do manually by pressing a button hidden above the gas pedal) so it is better if you know your car so as not to get ripped off with a few potentially unnecessary «add-​ons», but other that that they did a fine job and I al happy with the tires I got.

Worst place to go, everytime u have wait minimum 45 mins even u take appointment, rude attitude, worst service I ever seen at discount tire

Appointment for 9:15am for a tire rotation. Arrive 15 minutes early and it takes 15 minutes to get to a person to acknowledge I am here. Then told they are behind and it will be an hour and a half. What does this appointment really mean. Time to look at alternatives.

What a great bunch of guys. I’ve been to this store plenty of times and the staff always seems upbeat and quick on their feet. My most recent tire purchase here was somewhat of a special order. I specifically requested a certain size of tire that didn’t end up working on this particular car. I felt horrible about having wasted their time, but John (manager) helped to put everything right and made me feel at ease. He ordered the proper sizes and eventually all was well. Couldn’t ask for a better experience. As usual!

This place became the family go-​to for tires mainly by default, since it is very close to our neighborhood. I have had my car serviced here as well as two other vehicles at my household. Firstly, they really can’t be beat on their prices; any tire you find they’ll match the lowest price. We’ve gone to
to find tires and had them ordered at Discount Tire.
One of the managers, David, has been more than helpful every time I, or my family, comes in for new tires. I just recently got a flat in one of my rear wheels that could not be patched but due to the low mileage of the tires, David worked with me to get both rears replaced for the price of one new tire. He’s also ensured me that when the front tires need replacing, he’ll work out the same deal as well**. Pretty darn cool!
** Of course, as a woman, mechanics at a tire shop try to pull the wool over your eyes. The first time I went in with my flat, I was being charged full price from an older gentleman who was unwilling to work with me. My family referred me to David and everything was right as rain :) As with an service industry, make sure you do your research before committing to a place!

Third time here. Midweek they have you in and out in 30 minutes. They have excellent people skills and customer service. I get free rotations and I found a nail (slow leak) and its repaired for free. If its not a safe repair then I get another tire pro-​rated. And they have them in stock, so again, minimal waiting.
I’ve noticed the manager is very visible and accessible. He works with customers as they come in; doesn’t just stand around barking orders at people.
No games and they talk to me like I’m ‘just a girl’. I would definitely recommend this location!