MedSpring Urgent Care

Another glowing review here for this place! This was my first visit. Greeted upon entering, efficient check-​in, brought a cranberry juice while waiting for the nurse, (nice touch), thorough and professional attention, sparkling clean facility, handouts on leaving, prescriptions called in immediately. In and out in less than 30 minutes and exactly what I needed. I will DEFINITELY return here!

I’ve been a patient here twice and both times were pleasant experiences.
Even though I’ve never had to wait for more than five minutes before being shown to a room, there’s coffee, tea, and hot cocoa available in the waiting or reception room. They also have free wifi.
The rooms are clean and each contains a coloring table (in case you arrive with a young child) and a tv that you may control.
The nursing staff was efficient and so were both of the doctors I saw. Each of my visits necessitated an antibiotic and the staff was great about calling my regular pharmacy to have the prescription ready for me to pick up.
I highly recommend this clinic for times that you can’t get in to see your regular doctor quickly. My insurance doesn’t cover urgent care but both times my bill has been about $ 150, which came out of my health savings account. I’d definitely return.

Great for the whole family. 3 members of our family have been here and they are wonderful. Fast, friendly, professional and great nurses and doctors. These are not your bottom of the barrel doctors you quite often find in clinics. There’s a variety of coffee, and snacks that are spread out through the clinic. There’s coloring stuff and toys waiting for the kiddos in the waiting room and the exam room. I will only use this clinic and it’s a 25 minute drive.

Awesome facility and even better staff. Was in and out in 30 minutes. I have used this facility 4 times in the past 2 years for myself and family. Will continue to go there when needed and I highly recommend this facility.

The place is clean, the staff is fast and they know what they are talking about. I came in with a painful stomach and was out less then 30 mins later with my meds prescription. So far the medication seems right, so I’m happy!

Doctor was really nice, if a little rushed. Receptionist was quite friendly. The nurse was a piece of work. Obnoxious and self absorbed in the trials of her job. It’s a shame a what would otherwise have been a positive experience was so completely ruined by the way one supposed professional chooses to treat those she services.

Best experience I have ever had with a urgent clinic, or doctors office. I would recommend anyone to go here. The staff is so helpful and friendly, and the doctors really listen to you, and take the time to hear your problem. They are really fast too, without comprimising quality. I was in and out in less then an hour, and my issue was not easily solvable. They try, they care, and go just that little extra mile that makes such a difference.

Great service: friendly, thorough and quick.
My kid was running a high fever, and my wife thought she might have the flu. She recommended MedSpring because they are «fast and good».
We arrived shortly after opening, about 9:20am. It was early and we were the only patients waiting. The receptionist was very friendly. The only strange thing was that I had to hand over my drivers license and insurance card, but was told you have to do this on every visit. We waited only two minutes, and my daughter was taken to a room. I was offered the use of the K-​Cup coffee maker, and a few good selections were available.
The nurse arrived to write-​up the symptoms and take measurements (height, weight…) and then we waited only a few more minutes for the doctor to arrive. The doctor asked a good number of questions and then took a mucus sample for flu testing. My daughter tested positive for the flu. Ok, the wife was right again…
UHC insurance is only a $ 40 copay and MS faxed the Tamiflu prescription to our pharmacy. Overall, a great experience that took less than an hour from the time we walked-​in to the time we left.

I visited this urgent care ¹¹⁄₁₀ due to the fact that I have recurring upper resp. Infections and also bronchitis which I know doesn’t get better without antibiotics. I decided to come to this urgent care due to other positive reviews but now I can urge you, the reader, to save your money and go elsewhere! I was greeted by the lady at the front desk who ran my insurance and said there were 3 ppl in line. Just so you know I had been sick for 4 days running fever on and off severe congestion constant headache coughing up yellow phlegm and unable to lay down/​sleep at night. I was waiting maybe 15 minutes when they took me back to a room the medical assistant/​nurse came in and took my vitals (blood pressure and temp) my mom got to talking to the kid (he was young) and asked if he planned on furthering his education and become a doctor. He tells us that medical school is too expensive and all of the Doctors at medspring that work there got their medical training out of the country and then returned to the US. I should have run out the door when he said this but I was so sick I decided to see the «dr» anyways
And oh the «doctor» First of all he comes in with this blank stare and is mumbling «hiiii how are you today» when I start telling him my issues he goes «uh huh. Uh huh. Uh huh» all the time with his face just blank expressionless void and his mouth hanging open. He looked like he just woke up out of bed his hair was a mess and he wasn’t even wearing a white coat. I swear the man had to be on something!!! I let him listen to my lungs and tell me he doesn’t «hear anything «but then asks «have you had this issue before» when I tell him «yes this is a reoccurring issue» he’s goes «well what did the other doctor do» so I did tell him well they did X-​rays confirmed bronchitis gave me breathing treatments and also prescribed antibiotics for the infection. He then asks what’s the worst part of your sickness. I said not being able to breathe at night. He listens to my lungs a second time and goes «yeah I do hear wheezing now» but then he says all I’m giving you is a prescription for Flonase. Inhaler. And cough suppressant. I TOLD HIM I ALREADY HAVE THOSE. He literally walked out and said «uh huh we’ll discharge you» so he did no X-​rays, no breathing treatment even after I complained numerous times I was having trouble breathing and literally gave me prescriptions for what I already had at home. No antibiotics. This guy is a fruit cake or sure!!! An has a serious class A personality disorder.
The tech was spot on. Educations completed in third world countries and you get treatment as if in a 3^rd world country!!! Save your money and go elsewhere!!!

Went in this morning for what I knew was an outer ear infection. Nice, clean office. Nurse was friendly and quick, and visited after the doc had seen me to make sure I had no questions. Doc was quick and to the point, but I appreciate that.

This was one of the best visits to an urgent care we’ve ever had. My son was having an asthma attack & was taken immediately back. The nurse & dr were both very caring & great at explaining the course of action. My son is a severe asthmatic & is on a strict course of daily meds, so this is not the first time he’s been seen in an urgent care. It was definitely the best we’ve been to & we’ll certainly use them for future needs.

I’m not sure why people have had bad experiences here. My husband & I have been here 3 different times over the past year and we’ve had great experiences! We went once when he had the flu, once when I had an accident & no one else was open and today when I was home sick from work. Neither visit has taken longer than an hour, the rooms are nice and clean, & the staff has been great! My only thing is that all the doctors have been young but they’ve all been very informed. It’s nice to have such a convenient facility in our growing area. Hopefully you don’t need them but if you do, I’d recommend Medspring!

Horrible experience. Since I was sick, my wife went to pick up my prescription. She went to the pharmacy that the prescriptions were supposed to be to find that they had not been called in. After spending way too long on hold with the clinic’s Austin corporate office (that’s right… You cannot even call the Katy clinic direct), we found it was called into the wrong pharmacy. Thought that would be the end, but — wrong. She gets home with the meds to find they had called in something different than what I was told it would be… Which led to more time on hold. We were eventually able to speak directly to the doctor who admitted that the wrong meds were called in. He said they would call the correct in and we could return the incorrect prescription for a refund — wrong again. Now we have twice the antibiotics and overspent by $ 85. Thanks Medspring. Not mention that the Dr has no time to actually discuss anything with the patient during the visit. Feels like they are just trying to pump as many people through as they can. About the only friendly person in the place was the receptionist.

Took us over 2 hours, when we arrived no one was waiting, front person was not friendly, Dr was not caring or did he listen to our concerns, he left the room 3 x
And would ask us the same questions
Left to pharmacy my husbands RX was there, they forgot to send mine
Will not be going back

I love this place. Very clean, very professional and most importantly very fast. Once they get you in they are very thorough and care to give you the time you deserve to get it right the first time. They have great pricing too, a visit to my primary is more expensive and I always feel rushed. My co-​pay insurance is ⁸⁰⁄₂₀ and I’ve had to only pay $ 30 for my visits. They follow up with you the next day with a personal call from the doctor. This is what modern medicine should look like! Thank you Medspring for getting it right!

I would have initially given this place a 5. But when I tried to call that same afternoon regarding questions from my visit… Was told by some guy at the main number that they would call me when my test results were back. I again asked him if there was any way to speak with anyone at the Katy location. He told me that the doctor was with a patient but he would give them the message. I was told I would receive a return call from the doctor that day or in the morning… Well NO return call. Guess they don’t care about their patients as much as they acted like when I was at their facility. Really disappointed in their follow up.

Couldn’t have asked for a better experience… On a rainy Sunday morning, this is the last place we expects to be! But what a wonderful experience we had… Friendly and courteous staff, knowledgeable nurse, extremely competent doctor (Dr. V is specialized in Urgent Care medicine) with a phenomenal bedside manner.
They have 10 rooms, so there’s rarely a wait… X-​rays on site… Comfortable rooms with TV and wifi makes it even more pleasant. We were very impressed and pleased.
I am also an allied health professional and have works in different hospitals… Not all professionals have a great attitude or bedside manner. But you can’t write off the whole place based on one bad experience with one person (in reference to a previous review). We will be back for years to come.

Regarding: awesome job with 7 year old son’s chin stitches.
My 7 year old son fell in the shower and split his chin open on a Saturday afternoon.
Being new here, and not knowing where to go, I found this on the web.
We went in, and the staff was super attentive to our (minor) emergency, and saw us first, before the kid in before us for the school form visit. I SO appreciated their speed and care shown.
I was a bit nervous when they said it may be best to see a plastic surgeon, but it was in a spot so far under his chin that no one would see it, we proceeded. They sewed him up with 8 stitches – and they were careful and exacting, and very nice.
We just got the stitches removed today by our pediatrician. First, I’m so glad we (couldn’t) go to her – they only glue skin (really?, how do they NOT do stitches?). She agreed that Dr. Titone did an awesome job.
Reed, the nurse, was super sweet and helpful. They even gave the kids some goldfish crackers as a snack.
Dr. Titone, and all the staff there – you rock! Many thanks, there won’t be hardly any scar at all :) Jennifer (and John)

Stopped by a few months ago. It was my second time here. As always the check-​in process was nice and quick. To my pleasant surprise it was Dr. Nguyen again. He was quick, nice, to-​the-​point, and no nonsense. Explained to me the treatment plan, what to expect, and did not sugar coat it. It was what I needed. His nurse, Enron, was pleasant and very nice as well. This place runs like a well oiled machine. I will be back!

After my amazing experience at MedSpring’s on Memorial, I had no doubt that the Katy one would be any less impressive.
WRONG.
Since my visit to the MedSpring on Memorial on Monday, my cough had only gotten worse and I had started having difficulty breathing. I was advised by the doctor to come back and get checked out. As I live closer to the MedSpring in Katy, I decided to go to this one instead. I figured since they have all of their information documented online it would be easier and quicker then driving out to the Memorial location.
I will never be back to this location again
.
Although there were no patients waiting, I was not offered a beverage or a snack, and the receptionist just put me into a room and shut the door. None of the impressive customer service that I had seen at the other location.
When the doctor, Dr. Nyguen, came in he was incredibly rude and short with me. As I tried to explain why I was there as an update from my previous visit, he kept cutting me off saying «I know, I know.» Then he said «what do you expect me to do for you? Why aren’t you at work?» When I explained that I work at a hospital and am unable to return until I am well, he stated «well you need to go back to work tomorrow, I will not write you an excuse for tomorrow.» I asked if there was any other medicine he could give me so I could sleep at night as I have been coughing so badly and he said no, and left.
When I spoke the the front desk about how rude he was, all she said was «do you need a doctors excuse for work or not?»
I left feeling like I was treated like a drug seeking weirdo popping back and forth to different ER’s. I have worked at hospitals all my life and have never seen anyone treated this way. The doctor was rude, did not listen to my concerns, and shoved his own opinions on me.
I called customer services to report my concerns and they appeared appropriately appalled. The doctor I had seen on Monday called me up, listened to my concerns, and prescribed appropriate treatment to help with some breathing issues. I would like to say that the doctor I saw today was over worked or stressed, but I was the only patient in the urgent care upon my arrival, and there was only one other person checking in when I left.
I will not be back to this location.