Rover Oaks Pet Resort

I inquired with this facility about training for my puppy. As a new pet owner, I had a ton of questions. There were very patient and answered all of my questions and provided pricing information and different options. I ended up going with another facility that was closer to my house, but I wouldn’t hesitate to try Rover Oaks in the future based on their top-​notch customer service!

We have been lovers of rover oaks for a year now. They have continuously made us so happy! From doggie day care, boarding, birthday parties and customer service they are excellent! This weekend though they blew us away. My father had a heart attack and we needed to get to him ASAP. Erin got Finn in right away and they offered to keep him as long as we needed. We didn’t have a reservation and I was so worried we wouldn’t get in but they saved the day! THANK YOU ERIN AND ROVER OAKS KATY! We love you guys!

I called at 10:30 in the morning to see if they had room today to groom my two year old puppy. They asked me how soon I could get there and I said 15 – 20 minutes. So they said they could get her in. At 4:10 I got a call saying that she was too aggressive to bathe. My dog has been groomed on numerous occasions by numerous groomers and I have never been told that she’s anything but sweet. I would like to know why it took them 5 hours to call me and what they did to her in that time to make her aggressive? I do not recommend Rover Oaks for grooming because of my personal experience. After picking her up the staff was very defensive and I find this very offensive being that no one I spoke to even directly handled my dog. (I would like to rate them with zero stars but it won’t let me).

I’ve boarded my corgi at Rover Oaks Pet Resort in Katy, TX about four times and I’m very pleased with their services. I feel safe entrusting my dog in their care. Here’s why:
1) They have a professional and friendly staff. Every person I’ve dealt with their was friendly and good with the animals. They return phone calls even (something I’ve seen other boarders fail to do), actually care about animals, and seem very genuine.
2) You can customize your pet’s stay in regards to how much attention/​play time they receive and where they sleep (they can even have their own little room).
Overall, for me it’s about trust. They might be a little bit more expensive than other places, but it’s well worth it because I know my dog is in good hands.

I just brought my dog Amy in for grooming today and they did a FANTASTIC job! Drop off for grooming is between 7 and 9 am. When I went in, I had forgotten her shot records and the receptionist was super nice about it and called the vet herself to get the records. The employees are all super friendly. The groomer called me to make sure she was going to do the hair cut right and everything. I would definitely reccomend! They board too, I’ve heard great things about it

This is the best place in Katy to take your pet for boarding and training. I adopted my dog PooBich here and Joy Lee saved his life. She has dedicated her life to caring for injured and unwanted dogs. She is the owner extraordinaire with a heart of gold. Go there for the wonderful dog and cat amenities like a huge play place to socialize but go there more importantly to support a local business that gives back. Really a heartfelt thank you to the staff at Rover Oaks for saving my dog and getting him home safe!

I boarded my 2 cats (sisters) for 15 days in May 2014. I found the kennels extremely small for the cost, but as it was my first time boarding my cats in the US, I used Rover Oaks on a referral. After collecting my cats, one was a bit out of sorts and seemed to have a swollen tail, but I thought I may just be paranoid and she maybe just needed time to settle after being kenneled, so I gave her space, didn’t touch her tail and monitored her eating. But, after developing a temperature on the second day, and not eating one morning, I took her to our vet. It turned out she had been bitten at the base of her tail, and the wound ruptured while on the table at the vet. So not only did I get a nice bill from Rover Oaks, but another from my vet for the draining procedure, and medication. I will never use Rover Oaks again, in the future I will try and find a sitter. I think it poor that they referred to my cat as being unsocial, when she was actually in pain. She may have been bitten by her sister, but surely they should have noticed something was wrong. I tried to call them from the vets office, but after calling 5 times with no answer I gave up…

I boarded my 2 dogs at Rover Oaks (Katy) for a week last year, and they both loved their visit. I was excited to call them back this year for a 2 week boarding, and I was fully prepared to pay the nearly $ 2k it was going to cost. I submitted a request for a reservation online, waited a week for someone to call me, and decided to call myself. I called the office and was transferred to the «reservations specialist» for assistance, but she didn’t answer her phone. I left a voicemail asking her to please call me back right away, as I would like to book my June/​July boarding, but another week went by without any communication from Rover Oaks. I finally went to the facility to speak with someone in-​person, and was met by two women at the counter. The first one was helpful, but apparently clueless when it came to the screen in front of her. The other women who came up to assist was not only unfriendly, but rude as well. I mentioned the situation involving their lack of communication, only to be told «that’s involving a holiday weekend, and we’re always busy». I reminded her that I had tried to book this reservation back in February/​March, but she just said «yeah, we’re booked» and turned her back on me. I decided to stop by the company’s other facility, as I wanted to use them (even after such a lousy customer service experience), but they were already booked for the accommodations I wanted. Even though these guys were unavailable, they were friendly & hospitable, and they were genuinely apologetic for the attitude of their colleagues to the west. I might try Rover Oaks again in the future, but for this 2 week stay, we are using their competitor.

Rover Oaks is our dogs’ home away from home ! Casey, Molly, and Jaime arrive with their tails wagging and never look back ! We moved to Houston 1 ½ years ago. Rover Oaks was our 1^st stop when we arrived in town. We lived in a motel room while waiting to buy a house. Jaime stayed 2 months and while still a puppy, got training lessons from Jim. All 3 dogs get groomed there (1 cocker & 2 King Charles Cavalier) and we couldn’t be happier ! We could go somewhere closer since we live in Missouri City, but the «kids «would complain ! The entire staff… and I mean EVERYONE is so friendly, accommodating and very professional ! Thank you Joy for running a top notch business and giving the community a safe and loving place for our dogs ! It’s no wonder you have won numerous awards !!

We love Rover Oaks! Here’s why. Dad had a severe stroke in October. It forced him out of his home of 30 years in central Texas and into a series of hospitals. Pop had to sell his house, but after months of hard work, he moved from his last neuro-​rehab facility into an independent senior community here in town. We found him a pet-​friendly community, hoping Pop’s beloved Jack, a rescue Malamute, might join him one day. Enter Rover Oaks. We called Rover Oaks training manager Amy Hoffman and explained what was up. Amy understood instantly, and immediately took ownership of the project. After a few weeks of hard work at Rover Oaks, led by dog whisperer Jim Pufahl, Jack learned the leash manners and social skills needed to transform him from a rough hewn country boy to a happy member of a population-​dense senior community in the city. Jim even came to Pop’s new place on «move in» day to make sure the transition went perfectly. Thanks to all the good people at Rover Oaks, Pop has his life back — and we now have the most important pet resource any pet owner could ever have. Thank you Amy. Thank you Jim. Thank you Rover Oaks.

This is the only place I’ve taken my two yorkies for boarding and the only place I ever plan on taking them while we live in Houston! They’ve done day care several times and boarded on three different occasions. I live inside the 610 loop but drive out to Katy because of the quality of service here.
LOVES:
1) Clean and spacious facility — the little dogs are separated from the big and have a ton of outdoor space to run around.
2) The people — they clearly hire people that love animals, and it’s an extra bonus for me that the day care supervisor has several yorkies of her own! When one of my yorkies got diarrhea on a 7 night stay, we got 2 different calls from the staff letting us know what was happening and what they were doing to help.
3) The «luxury suite» option. Sure it’s pricey, but for 2 dogs that are 6 pounds each and get easily stressed, I don’t have to worry about them not resting or barking at the other dog noises all night.
4) The report card. Yes, your puppy gets a report card on their behavior and it’s adorable!
5) They wash your blankets/​beds etc. Whatever you dropped off with your pet doesn’t come home smelling bad.
6) Their illness policy. If your dog needs to go to the vet within a few days after returning home due to something they contracted, they offer to pay the bill up to a certain amount.
WISHES:
1) Only one wish — A puppy video cam in the daycare play area so we can see what they’re up to while we’re away.
Thanks Rover Oaks!

My chihuahua stayed here for 10 days and was very spunky and playful when I picked her up. The staff is very friendly and professional. I left a voicemail to check on her and the staff called me right back with a status report. It’s a little pricey but at least I was given a military discount! A+ in my book just for supporting us Veterans!
We will be back!

We brought our two dogs here for the 7 week Good Dog Manners class on Saturdays. The class size was great-​only 6 dogs, so we were able to get a lot of one on one attention. The instructor Aki was very patient and really great with the dogs.
I also like the ‘positive reinforcement’ training, which is what this class was structured around. I will definitely look for more classes here when we are ready to move to the next level.

My mom and I have used this place twice in the past. The first we had used this place, we had no problems and the process went smoothly. We felt the facility looked clean on the outside, though the downside is that there are no cameras.
The second time we came around, my mom’s dog had contracted kennel cough. They said they had monitored her and she only had one cough, but she was coughing a lot when my boyfriend had picked her up. I’m still irked that they should have called me that morning, but management was kind enough to handle the situation after we had to take my mom’s dog to the vet.
I wish they had cameras for us to monitor our pooches like other facilities, which I don’t think would be bad at all, considering it won’t cause any problems for the dog. It’ll also make us feel better about what is happening. I can only go on what they say.

We had to bring our two dogs here for three nights while we took a quick trip out west. They have a nice facility with dog care products for sale, a grooming service which we use, and a daycare/​training area. We chose to put our dogs in the suite so they were not around the other dogs boarding at this resort. They offer great add on packages but they are a bit pricey. The staff is very friendly and seem that they truly care for the pets. So what’s my complaint? Well to start, this place is sooo expensive! Petsmart pet boarding is way cheaper but is not close enough to our house so we came here. Another issue is that we were not allowed to drop our dogs off in their suite or pick them up from their suite so we have no idea if they were even put into the suite as opposed to the kennels. Also, most other dog boarding facilities offer a webcam to check on your dogs whenever you’d like, and this place did not offer this service but was just as pricey as facilities that do offer it.
My last complaint is that in order to let your pet (s) have group daycare, they have to do a full day of testing to see if they are compatible enough with other dogs (which is a good idea) but YOU have to pay $ 35 for a mandatory test. That shows me that they are just trying to take money from you because why on earth would they need that much money for a test that they MAKE your dogs attend? All in all, my dogs seemed happy, we received a courtesy call when they got diarrhea from the ice cream, and had friendly service throughout. Just wish that they had webcams and were a bit more affordable.

I had my lab-​mix and shih tuz here for about 4 days May 2011. I got them the extra large kennel in the regular kennel room. We called regularly and they let us know how they were doing. I saw no indication that they were not taken care of. They even separated them during feeding which is how we do it at home. I have had other family members kennel their dogs here as well without any issues. I would do so again.
Only complaint, when I called around Thanksgiving the reservation staff was very rude and told me I should have known that people book in the summer to stay at there kennel for holidays. How was I supposed to know? I only did it a few weeks early when they stayed in May.

We picked up our happy one year old Golden from here after a long weekend last week. After paying the $ 300 dollar bill they brought out our sick and hurting puppy with huge raw spots on his neck. We had received no call nor had they mentioned a problem until the handler brought him out.
I do not think he could have hurt himself like this if he had received the care, special play times, and coddling we paid for. He is better now after seeing the vet and a week of antibiotics.