Provided payment and was given food and the female expected for me to drive away. Felt this was very dishonest and she was trying to steal my credit card. When I asked for it back I told her I also needed my drink. They shut the window and didn’t give me my drink. They put their back to the drive thru window so they did not have to make eye contact. I sat in drive thru to back up the system until they gave me the drink I ordered. This location has what appears to be dishonest employees and childish employees. Obvious management is not engaged. Team is not engaged.
Carey R.
Évaluation du lieu : 1 Katy, TX
The owner of this whataburger seriously needs to review what his managers are doing and who they are hiring. This place has gone from decent to horrible over the last few months. Tip: hire people that can interact with people and communicate effectively. They don’t need to be rocket scientists nor should they be the majority of the people behind the counter.
Caroline M.
Évaluation du lieu : 4 Houston, TX
**update** went back with my husband last night. The service was much faster this time. And the onion rings were perfect!!! Yikes! Service can be hella slow at whataburger. I understand some food takes a while to cook but my last experience at this location was straight up bad. The guy taking the payments in the drive thru messed up and the manager had to fix it. He must have run payment for the wrong order which is weird since this location only has one lane unlike other locations. It took so long to get up to the second window which wouldn’t have irked me since I knew he made a mistake but my food was no longer hot. So I waited a super long time and then got cold greasy food. I’ll stick to other locations!
Zero.dark.cool 1.
Évaluation du lieu : 1 Katy, TX
Whataburger has the worst freaking milkshakes ever. It’s more like ice cream than a milkshake and the taste is horrible. I wish they would change whatever the are doing now because it’s not working. Unless they change I will never go back there!
Scott M.
Évaluation du lieu : 2 Katy, TX
Our family loves Wataburger! As far as we are concerned they are the best burgers in town. The staff and management at this location are quite friendly and customer oriented. The location is always clean. However, they can never seem to get an order correct the first time. We gave up on the drive-thru years ago. We have to go in because this Wataburger seems to bat close to 1000 on getting orders wrong. We have to check the orders each time and always have to wait for them to fix. We keep trying though… If things change I will absolutely change the review to 5 stars.
Bre L.
Évaluation du lieu : 4 Katy, TX
whataburger is a fat man’s paradise. I went there last night for a quick meal but it wasn’t quick when i was waiting. I’ve always liked the place.
Don C.
Évaluation du lieu : 4 Jersey Village, TX
I occasionally just have that craving– breakfast is great love their sandwiches. Lunch is A1 thick and hearty burger or the chicken tenders with white cream gravy to dip in!
Sarah P.
Évaluation du lieu : 4 Houston, TX
Whataburger makes me feel at home… but I was kind of upset when my whataburger was slightly cold. Being the health-nut that I am, I avoided coming here for 3 months so you could only imagine the crave. Although inevitably satisfied(as always), I should have gone to another location because all I wanted was to endulge in a WARM burger to satisfy my UNREEEAL craving…
Matthew G.
Évaluation du lieu : 1 San Antonio, TX
The guy got my drinks wrong. –_– I asked for root beer and they gave me dr.pepper. Worst time ever. I pooped my pants so hard when I got home because it gives me really, really bad gas. Gay ass fags.
Vic C.
Évaluation du lieu : 5 Katy, TX
i hate that i really enjoy this place… always enjoable eating here. sadly lol
Daniel R.
Évaluation du lieu : 3 Katy, TX
Food is okay. Customer service is poor. I hate having to pull around in front every single time I go here. What is the point of that? So the people behind me can pull around the front too and wait?
Paul V.
Évaluation du lieu : 5 Houston, TX
Texas tradition and legend! Takes me back to HS days in S. Texas. Double double with green chili strips!
Joanne G.
Évaluation du lieu : 4 Stoneham, MA
They have no fish sandwiches, but hey it is called whataBURGER for a reason right? So smart son of mine thinks they do have fish(of course they don’t) but he’s still hungry so we order and the nice voice in the metal box asks us if we would like the meal Whatsized? I call out to her that he does not need it Whatsized!(to the horror of(not) so smart son of mine). She said in the most sweetest voice«awww» and gave it to him anyways =) He was thrilled. Fries were hot. His meat thing was good and it was still a great night.
Alexander W.
Évaluation du lieu : 3 Houston, TX
There is nothing over the top I can say about this chain restaurant. From the amount of time they take to get you your food, I assume that they cook your stuff freshly when ordered. They are way too pricey for fast food I have to admit. This is a sometimes treat establishment.
David Q.
Évaluation du lieu : 4 Katy, Estados Unidos
It’s a Whataburger in Cinco Ranch!
Sheila l.
Évaluation du lieu : 5 Katy, TX
Any real Texan will tell ya, the best fast food burger place is Whataburger! Those orange and white striped colors make my heart sing. Where else can you get a hot custom made burger and I mean custom– a double, with cheese, add ketchup, no onions, sliced jalepenos… no salt on the patty, toast my bun AND cut– it –in –half,…that’s whatimtalkinbout –yeah baby! Try that anywhere else and see if they get it right –each and everytime, and let me tell ya, that is EVERY location you go to, they are getting better with each and every passing year, but I sure wish they’d hurry up and expand beyond TEXAS cuz I sure miss ‘em when i have to leave this great state… I gotta hurry back home cuz the withdrawls get so bad… Try the Malts-Yes MALTS!,.not a shake-which are just as delish, but the malts just have that extra umph, and if you ask em to make ya a fresh batch of fries, they always do :) and the chicken grilled sandwich or the chicken tenders with that white gravy and Texas Toast yep those are pretty awesome too, what’s not to love also-they deliver your food to your table with a tray of condiments if you need anything extra,.the only caveat is the drive thru is slow and you’ll get bumped and wait, so definitely go when you have some time to sit down & dine in, the restrooms are always clean and the folks are friendly. need i say more
Melissa G.
Évaluation du lieu : 5 Katy, TX
I’m always on the lookout for a good place to have that«most important meal of the day». In Katy, the options are not that expansive. You’ve got La Madeleine, which I’m becoming disappointed in, and Cracker Barrel, which I have a couple times a month. There is also a Denny’s(blech) and a Waffle House, but I wasn’t really in the mood for those either. I wanted something different this morning so I hopped in my car and said I’d stop at the first place that made my mouth water. Yes, that place was Whataburger. It’s like the un-fast food establishment where they cook it when you order it. So when I thought about my favorite bacon, egg, and cheese taquito or their honey butter chicken biscuit, my mouth definitely was watering. The taquito’s are very fresh and moist. I always get the bacon and they load it on with about 3 or 4 strips. My other breakfast favorite is the honey butter chicken biscuit. I don’t know if the biscuit is freshly made in-store, but it sure tastes like it! The combo of the biscuit with the honey butter is melt-in-your-mouth good. And, of course, the chicken and honey are great together. The other thing I enjoy about an early breakfast here is that you wouldn’t know you were in a fast-food restaurant. You sit down with your number, they bring your food to you along with napkins, condiments and anything else you want. A lady was patrolling the dining area every few minutes to see if wanted refills on our coffee. And after eating, as I sipped my coffee, the cashier made a pass through the dining area and dumped my tray for me. I have a habit of pulling some of the squisher fat off my bacon before I eat and he asked if there was a problem with my bacon and made sure I was satisfied. It was as if I had actually went to a diner this morning.