Pizza Hut

Staying overnight in Kearney on our way elsewhere. Didn’t want to leave the hotel to get dinner and didn’t want to spend a lot. Pizza Hut filled the bill on both those counts. The food was standard Pizza Hut fare as expected. There were two things that were disappointing about our experience (1) the cheese sticks were uncut so we had to manage by pulling them apart which was messy and (2) they did not bring paper plates, plastic cutlery, or napkins even though they knew they were delivering to a hotel room (which used to a standard thing to include when doing so).
Maybe my expectations were too high or I was supposed to ask for these things. I ordered online and the website does not facilitate adding much in the way special instructions/​requests other than one 50 character line which is just not enough. So perhaps this second point could be remedied by an update to the website.