Over the last year, we’ve probably visited this Michaels location in Keene two dozen times with varying degrees of dissatisfaction. The stock may be good or it may not. The store doesn’t seem to stock a great deal in the way of high-end items(like sterling silver chains). Seasonal transitions can deplete the shelves, but when they are filled, it can be a bit difficult to get a cart around some areas. That said, our biggest issue has to do with the store’s staff, too many of whom don’t know the stock or who are too under-staffed or too little concerned to offer much in the way of customer service. We’ve had to wait several times for a cashier to become available, and they are too busy to offer anything besides minimal assistance. The bottom line: yeah, it’s a chain store, and it has its good points, but overall this Michaels could do with upgrading in stock and staff.
Dan R.
Évaluation du lieu : 4 East Falmouth, MA
This afternoon I stopped into Michaels to buy some materials for a few packages I am sending out and have to say that the selection at this store was incredible. Their shelves were heavily packed with goods, but some aisles seemed to be over packed, and at times it was a bit anxiety provoking. After searching the store for the items that I needed I had to ask for assistance, but finding an employee was difficult, and I had to wait at the register until the cashier called someone. The wait time was fairly short, and once the employee arrived she was extremely helpful. This store had a great selection of clearance items and their seasonal selection was incredible as well. I also appreciated the fact that their wood working aisle was packed full of items unlike some other Michaels locations.
Lady J.
Évaluation du lieu : 3 Jaffrey, NH
It’s a chain store so you have to take some things with a grain of salt. For the most part the people who work here are polite if not friendly. My biggest issues with this location is how cramped everything is — they try to put too much in the store. I worked retail in high school so I know that there is supposed to be a 3′ wide isle around every upright & down every isle for wheel chairs. At this location you can’t even squeeze one of their little carts around without banging into an upright. That & it doesn’t help that they set up the make & take workshops RIGHT in front of the door on the weekends, tables end-to-end, blocking several of the isles on one side. When customers stop at the make & take tables, they end up accidentally blocking the entryway. :-\ Kind of ridiculous!