Staples

I patiently waited inline to do a return at, what appeared to be, Customer Service (there was a Big sign that said Customer Service on the wall). A cashier was finishing a transaction on the register to the right of Customer Service. When the transaction was over I expected her to then process my return. There was a customer that went to the checkout line after I had been waiting. The cashier then tells me «returns are processed through the checkout lines and I needed to go through the line». I asked her what the Customer Service line was for. Her reply «I don’t know». The cashier’s name was Nikki.
I am the primary purchasing agent for the 3 construction companies I work for. This bad experience has made me rethink where we want to spend our purchasing dollars. My complaint will not end at this survey. I plan on e-​mailing the Staples corporate office, telling other company employees of my experience and placing a bad review on Unilocal and Google. My recommendation is for «Nikki» to read my complaint and receive proper customer service training.

Come in here quite frequently to make copies. Always very helpful staff.