Target Stores

Well just had my first real negative experience with Target. I’m a mom of 2 kids and have been a faithful client at target for 18 years.
I looked online for a charcoal grill and found one within my price range. Sold «exclusively» at target. They were on sale and sold out with the exception of one at a store an hour away. This morning I got up and drive the hour to be told that they were clearanced out and they didn’t have any. I was frustrated and decided to talk with the manager. She looks it up and says yes we have 1 in stock. Huh… Different story from the other person with a scanner. I go use the restroom and come back to o sorry we don’t have any. She said sorry and I said I didn’t believe her. She was shocked as I went on to tell her generally companies make things right when they’ve messed up. She just said O. I wish that’s where it stopped. I then called customer service the lady (not in this country and reading off a script) just listened then went on to tell me that it was my fault because the online isn’t always accurate and basically I should’ve done more research and that it says on the website that online isn’t accurate. I couldn’t find that. But she’s not blaming it on me and sending a $ 10 gift card. Keep your money Target. So disappointed!

My family loves target and we have been loyal customers for as long as I could remember. One of our family members even worked as assistant manager for corporate. I am sure he would have handle the situation that I encountered differently tonight.
I called to check if a limited edition item was in stock at the electronics and I was told that there was one remaining. The associate said he would put a hold with my name. I told him I will be there to pick it up after work. I arrived an hour before closing at the Target in Keizer Station and they happened to have sold my item to another customer 20 minutes before me.
The very kind representative, who was helping me out called his manager Brad over. The manager was defensive and instead of the thought of apologizing first thing, he decided to push the blame. He said there was only the 3 of them at the electronics and none of them knew anything about the hold. When I showed them the number (503) 856‑0601 I called in my phone log at 5:53 pm, he still denied it and said he would do nothing. All I wanted was the individual who answered at the time to take responsibility and apologize. I knew there was nothing they could do about the item being sold and there won’t be another in the Salem-​Keizer area.
What really upset me was when Brad abruptly said sorry without being sincere and looking angry at the same time. I thought the situation was F up and that is exactly what I said, but not to swear at anyone. Brad immediately overreacted, telling mom and I to get out and he was going to call security to escort us. I was shocked and very disappointed, but did apologize for my language. He really didn’t have to escalate the situation. This was the worst experience, to be treated as if I was at fault and some criminal who needed strict security. You did a good job at frightening my mom who is 60 and can’t understand English very well. You really didn’t have to threaten us to get out because we feel uncomfortable enough to leave on our own.
As a manager at such a big department store, I don’t think Brad handled the situation very well and I felt disrespected. I don’t understand why he is in retail because clearly he doesn’t know how to handle customer complaints or create a proper system to prevent mistakes. He was only good at being irresponsible and trying to cover up, catalyst of bad vibes, then threatening to escort his poor customers out when frustrated. I want to let him know this is unacceptable. I have worked in retail for many years and also been a manager myself. This is not how I want to be treated or treat customers.
Forgot to add.
WARNING: Do not swear anytime while shopping at the Keizer Target or you will be escorted by security. Assuming that is a policy and considered a crime since the Manager threaten to do so.
Me: «This is F-​up.» (referring to the situation above)
Brad (Manager at Target): «Did you just swear in my store? Get out or I’m calling security.»
Yes, he did repeat sending in security in a threatening tone of voice.

I go here for everything! not grocery wise but this is the perfect place to run into for anything you need.

I love target. I get my prescriptions there. I can get apathy anything I need. The team members are very helpful and nice. Way to go target!

This is the best Target in Salem/​Keizer. It’s clean inside and the customer service is good. Target has better prices than other grocery stores in Keizer. They always have a good amount of registers open. It has a Starbucks in it which is a plus. One downfall is that some of the employees look like they haven’t showered for days. I think it would be nice to have cup holders in the carts too (just an idea, this doesn’t affect my rating).

My least favorite store of all time. was getting my wallet out of my purse to pay and security almost sat on me! Another time, my husband and. I were told we couldn’t stand near the register. I promise you, we do not look rough at all. If I HAVE to go in, I do not take my purse any longer and get out ASAP. Another time, the employees were talking loudly about following some lady who had put her coat in the child carrier portion of her basket. I understand why security is important, but do they have to be so obvious?

It’s a Target. Convenient. Newer store. Clean. Starbucks inside. Adequate parking. Have only visited a few times. Located at the far northeast quadrant of Kaiser Station outdoor mall. You drive past all the other stores in the mall to get to this stand alone shop. Close to I-​5, where you would use exit 260B, Chemewa Rd. Mall is on the northwest corner.

I have been coming here now for a few years now and have NEVER had an issue with anything. The store is always clean, shelves organized, prices very competitive, staff friendly and helpful.
It’s one of my main go to stores now.

I went to this Target today to make a return. The return desk at this Target is also a checkout. There was one guy working at the counter and he had, what I felt, was an excessive conversation about beer with lady checking out in front of me. The next customer was also checking out and had a cart full of bridal gifts for multiple bridal registries. All separate transactions while I wait to make one return. The employee had tunnel vision and, of course, didn’t notice me. No other worker walked over to handle my return. This is a reflection of poor training and management. I was very frustrated with the guy at the return desk.

I frequent this store and one other in the vicinity. It’s kept pretty clean and organized and I never have a hard time finding an employee. Sometimes it’s hard to find one who knows much, but they have radios and call and find out for me. My one beef? I went looking for something, found a display item on the shelf, but no tag for them and no more in the box. When I asked the first guy i saw, he looked for me on his handy-​dandy computer thingy. Nope, none. They’ve been discontinued. Why, I ask it is still on the display if they don’t carry them anymore? Because, he says, the display requirements don’t always match up with what they have anymore. Lame. But overall, I love this store and this location!

My first visit to this store was on Black Friday, but not too early. The store appeared clean and organized for such a busy shopping day. We found what we needed rather quickly and then were un-​greeted by a cashier that obviously didn’t want to be there. She made little or no eye contact and was staring out at nothing while waiting for my wife to get her money out. As we left I think I heard a barely audible «thank you»…but still no eye contact or smile. This kind of service doesn’t make me want to come back.

Targets are AWESOME. Every once in awhile you come across one that is sort of ghetto, but this one was pretty decent. Not as great as the one near the airport which is the best Target in the world, but that one is tough to compare to.

Erin B. is right — this is the best Target in the area… I always drive all the way from South Salem when shopping at Target — to go to this location. It always seems clean, unlike the Lancaster Target — ICK.

Best Target in town. Newer and cleaner that the other, and the clothes are on their respective hangers instead of the floor. Less unruly kids.