Allen Samuels

Brought my jeep JK for service and they have been really good and quick about the repair. Thank you Morgan for taking care of me!

This place has awful customer service and no communication skills. Every time we drop our new truck off for service they tell us a pick up day/​time and then when that time comes and we call because we haven’t received a call from them, it’s always pushed back to later that day or the next day, and this goes on for days. And to top all of this off they refuse to provide you with a vehicle while they fix yours! You’d think after multiple visits with reoccurring problems they would be a little more accommodating. We also own a Chevy Tahoe and Chevy bends over backwards with customer service, communication, and ALWAYS provides vehicles to drive while yours is repaired. Allen Samuels along with all the problems with our new ram are quickly turning us off of dodges/​Rams and on to Chevy or ANYTHING ELSE for that matter!

I am giving my review a 2 simply because once we received the call that our jeep had arrived much earlier than anticipated we were beyond excited! This so far would have stayed a 5 star rating. However once we arrived at the dealership our salesman was still extremely nice, the other salesman that was leaned across the hood of my NEW car smoking a cigarette is where I take issue, or the greasy hand prints on the hood and on the inside of my three piece hard top that is white on the inside. I just feel that those things should have A) not have happened at all and B) should have been completely cleaned before I got there! Still besides all of this I would have given a 4!
Now today is Thursday, the first day my husband has gotten to drive the jeep, he drove it all the way to work 50 miles away, only to discover there is antifreeze spraying out of the engine somewhere. So I call and after speaking to a «sales manager» he tells me someone in service will call me shortly. I wait… I call service they tell me to have him take it to another dealership closest to where he is now. I call there, it a two hour wait for them to «look» at it. They don’t know if they would be able to fix it right away, and they will not give him a car to drive until it’s fixed. So now he’s supposed to take time off of work and figure out a way home?!? This is completely not five star customer service. I will update this once I am done dealing with this ordeal! Wish me luck

My experience in purchasing a vehicle on June 4, 2015 went from positive to less than negative in 30 minutes! A confirmed verbal and written (email) deal was on the table. I live 3 hours from Ft. Worth and the salesperson assured me that his Sales Manager and Finance had approved the deal. «All we have to do when you get here is verify the vehicle (trade). All information for the loan (I was using my bank) was provided several days prior, my loan officer was waiting on confirmation from the dealer. Over speaker phone, with a witness in my office, the salesperson confirmed that I could leave and travel to the dealer because everything was confirmed, $ 1K-1,200 for taxes and they would payoff my vehicle, tax, license, tags, and fees. Loan for MSRP $ 33,920 with my bank. When I arrived they took my keys to verify my trade. Soon thereafter the salesperson returned because the CarFax didn’t come back positively and now the trade was worth ½! How could this happen when I had provided the vin#, bank, payoff, loan officer contact information 4 days prior. The only thing the salesperson had to confirm the day before was the color! Which confirmation of the entire deal and color was made the morning of June 4^th. AT NO TIME did the salesperson say the vehicle would be worth half my trade. In fact I have a confirmed price from the sales person of my payoff. In speaking then with the sale manager, he admitted that they dropped the ball. They didn’t run the CarFax prior to my arrival — after he said that he «ran it yesterday and it was fine». When I asked for his copy of what he ran the day before, he admitted that it wasn’t run. The Finance Manager now steps in. We go over the whole transaction from May 29 to June 4^th present. He of course apologizes and explains that CarFax is not always accurate. It may take several months for information on vehicles to be uploaded into the database that CarFax uses (reliant of TXDOT and police records) and I quote «we see this happen often». So if it happens often, why are salespeople not informing consumers! It has not real bearing on my situation since they made a verbal and written commitment for the trade value of my car based on the dealerships admitted practice of pulling a CarFax before a deal is confirmed. BEWARE. This transaction was unfair and deceptive, at no point did the saleperson discuss anything except — all is good to go — in writing. The Finance Manager nor the sales manager (who both admitted fault on the dealership) would not uphold the deal and I had to drive home 3 hours with no new Jeep.

By far worst dealership I have ever had to use.
Ever heard car salesmen will tell you anything just to get you in a car? The statement stands true here.
Clearly nothing I said when I first walked in was heard. I stated everything, openly and honestly, about my situation and ask before we even started if it would be a problem. Obviously I was told it wouldn’t be, that «we have dealt with that before» and that «it wouldn’t be an issue»
I was told I was approved, then not approved, then approved again, oh but wait, they couldn’t yet again.
Numerous calls and messages went unanswered! For a week I tried getting in contact, with anybody that could help me.
I even went up, was told they were busy, or it was a crazy day, my final visit I was told by one gentlemen, no your not approved, then by another yes you are (while looking it up in the computer), was told to hold on just a second, came back and told be no, they can’t do anything.
Before I went in the final time, I called the bank that had my approval, they verified that I was before I ever went back to the dealership.
Now, with multiple credit hits, THAT I SPECIFICALLY ASKED THEM NOT TO DO (I already had a pre approval– which was the bank that had my final approval so it was not necessary!)
And no new car.
When I ask why they would tell me all of that, when I laid out my situation when I first walked, instead of just telling me the truth,
The answer I received was
«Well. They wanted to sale you a car»
Really? You could have told me the TRUTH a week ago and I could have saved my approval and my credit hits for a Dealerahip that ACTUALLY CARES ABOUT THEIR CUSTOMERS!
This is not the first time my family has had an issue with them, or with them «losing» the loan documents and making verbal threats.
But I thoughts I’d look past it and give them a try anyway.
Never again. I will warn everyone I can to BEWARE OF THIS DEALERSHIP!!!

Bradly, Tom, and Francis were great. Easy to work with. Bought a pre-​owned 99 Mazda Miata w only 68,000 miles from them and my son loves it. Great dealership, great prices, great people. I highly recommend you try this dealer before you go anywhere else.

I went to Allen Samuels because I needed a new battery for my Jeep Key’s. The man who helped me in the Parts dept. was very nice. It was a quick and easy fix.
However… then I decided I’d go ahead and get an oil change, sense there didn’t seem to be many people waiting for service, etc. The man who helped me was a nice older gentlemen. I had a class to be at at 6:00PM and it was 4:30PM at the time, so I asked him «should I schedule a time to come in and get this done, or is there not much of a wait right now?» — He reassured me that it would take about an hour or less, that it would be a great time to do it now and signaled me to the waiting area.
I waited for an hour and still hadn’t gotten any notification that my jeep was done. I figured, that for some reason it was just taking longer than expected. I then waited for another 30 minutes and got antsy, (I’m thinking… really? an hour and a half for an oil change? there was no one in the waiting area any more) So I stood up to walk around a bit, and when I did, I noticed that my car was sitting out front.
That’s when I decided to go over to the service area to see what was up.
The nice man who helped me was chit-​chatting with some ladies, and looked surprised as I came up to him. I asked him if my Jeep was ready, because it was sitting outside. He said, «Yes… It’s been ready for a while now…»
I asked them, why no one notified me. He told me he wasn’t sure and that it was odd that I hadn’t been notified. THEN — the thing that REALLY pissed me off… one of the ladies behind the counter said «Oh, yeah, we don’t page people on Monday’s.»
REALLY??? That’s a bunch of crap. That’s your response for why I was waiting forever for my Jeep and NO ONE notified me it was done??? «WE DON’T PAGE PEOPLE ON MONDAY’S»? That’s ridiculous! So I guess I just so happened to have come on the one day that customers don’t get notified that their car is done? So, how are your customers suppose to know their service has been completed?
I ended missing my 6:00 class today, and you know what, that’s my fault for taking a gamble on having a service done so close to my class time… BUT your company NOT notifying people when their vehicle is done? and that you don’t page people on Mondays… that’s the worst excuse you could give a customer!