CareNow

Wait time was pretty long, originally we were told 1 hour that turned in to 2.5 hours. In Total we were there 4 hours. The doctor and nurse were so nice that I still would’ve given them a 5 star if it weren’t for the front desk girl Nikki. We had to listen to her poor attitude when she answered the phone and to the several people who walked in. It really did for me when my husband went to the desk to ask a simple question and she practically took his head off for it. Wouldn’t mind coming for the follow up like suggested by the doctor but i don’t know that we can handle being around such a rude person for that long.

In & out. Exactly what I look for in a doctor’s office visit.
I did the online check in.
They called to let me know they were ready for me.
No wait when I showed up.
Friendly staff.

Super quick. Really got me back on my feet. Dr. Alawi is great. She answered all my questions.

CareNow in Keller is Fantastic! The really care about their patients and do everything they can to determine the problem and get it solved.
I have been to this CareNow several times now, and every time I am treated in an extremely professional and patient manner.
I genuinely don’t know what I would do without them!

I had a very positive experience last Saturday at this Care Now.
The staff contacted me after I did the web check in and gave me my appointment. It is great to not have to sit in a waiting room for an extended period of time.
The nurse I had was not only extremely competent, she was also very personable.
Dr Tenant listened to my symptoms & addressed my needs. He came back in a second time to make a change in the treatment which was greatly appreciated by me.
Staff at the desk were very competent & friendly. When I left, the gentleman at the desk asked:“What more can I do for you?”

I wished I had never gone to these people. I didnt receive the care and attention for the price I paid nor for the other reason I was at this place. Let me start by saying that a nurse asked me is cetirizine was like Zytrec. Right then I should have gotten up and left.
I went for a chest cold and spent including medicine right under $ 300…{with insurance might I add}. I did not get better I got worse… much worse. I called to tell them I was much worse and was told I would have to pay $ 145 for another office visit for same issue I was at thier building 7 days ago. Yet again should have known something was wrong when I looked at the prescriptions I got. I asked a Physicians Assistant in the military and he laughed at me for taking those medicines for what was wrong with me. I already knew better… I am a Microbiologist.
I was also under care for a secondary issue with them. These people never informed me that coverage for visits only lasted a month and anything after a month was not included. So I only got half treatment for my issues. So when I tried to correct the situation I got duped into having my health record cleared for my job. And now they have decided that the reason I am suddenly in crying/​screaming pain from time to time is was not because of an injury at work but that because I am just old. Funny prior to the end of last year… I dont remember staying awake all night with a heat pad on me crying in pain nor do I remember having to take headache medicine almost everyday since mid December. I was unaware from any research studies that old age sets in just a few months.
Stay away from them.

This is a great clinic with awesome staff. I’ve unfortunately had to go two times, but both times have been a breeze. You’ll want to do web check in. Tip: If it’s the weekday and after 9pm you can web check in for the next morning. That way you’re first in. But of course you can just walk in as well. My wait’s were around 5−10min while the walk ins were quoted 30−60min.
I found the doctor very nice and listened to my concerns. She described what was wrong, what they would do about it and how to feel better. No one likes to be sick/​injured but at least you can go somewhere that you can trust.

Been here many times and have always had a good experience, but today the staff went above and beyond in helping diagnose a tricky illness that a different Doctor got wrong. It’s so nice to have a doctor and staff that actually cares about proper diagnosis and treatment and takes the time to really listen to the patient. Highly recommend!

Convenient, normal medical pricing, clean, efficient, well honed system.
You just can’t beat the web check in, that is my favorite feature for sure. I plug my info in online at home, they call me, set things up, then call me back when I am to arrive. I get there, wait a short while (usually less than 5 minutes), then am taken back to a room.
I have had two serious battles with cancer and an autologous stem cell transplant. I have to have access to care at any moment. I’ve been in and out of ER’s, hospitals, and doctors offices. This is about as efficient as they come.
The typical cost on my insurance plan is $ 50 visit until I hit out of pocket maximum, then no cost for a visit. I’ve never felt I’ve been given the financial shafting that ER’s give. Those places are slow and cost a huge ton bucket of money. Not Carenow. It isn’t cheap, mind you, but no health care is.
I would prefer to always go to my primary doctors, but when infections hit at odd moments, I can normally not get into my doctors offices who are scheduled ahead for weeks anyways. Plus, doctors offices don’t typically have an x-​ray machine and tech on hand. They zipped me in and out for the x-​ray and were able to quickly notify me of my pneumonia, which I already suspected.
They have typically listened well and made strong enough interventions to make a difference. Stated another way, they don’t play around. They’ll hit me with 1 – 2 shots of something, then give me the appropriate prescriptions, and they do something no one else ever does: they call back the next day to see if I am doing better of not.
Efficient, definitive (but a little limited on scope) care, good system, clean place, professional staff.
My only real drawback is based around their efficiency. To keep things moving, they go quick and listen for key words. Not really to bad honestly, as they are good at it. I suppose they couldn’t keep getting us in and out quickly if they sat down for 20 – 30 minutes per patient and jabber jawed.
Recommended.

I was here two days in a row for a migraine.
The first day I was seen for a severe migraine. This is only the second time I have experienced anything like this, and the last time I ended up in the ER. I wanted to avoid a costly ER visit and get rid of the migraine as soon as possible. They were fairly nice, prescribed three medications, and sent me home (and asked me to return tomorrow). However, when I got home and took the medications they gave me, I had severe adverse reactions to the Tylenol #3. I was in severe stomach pain, threw everything up, and my migraine obviously got worse. I called them back and they gave me a new medicine, Bupap.
I returned the next day and they gave me a shot of Phenergan (among other things) as well as a prescription for Phenergan pills.
BUPAP AND PHENERGAN INTERACT.
This is the third time that care now has given me a medication that has an interaction.
They tried calling the next day, but I kept missing them because I was at work, driving home, or passing out. They didn’t leave a message with any information except to «call them back.»
I finally got a hold of them the next day (day 3 dealing with the migraine and Care Now) and this is when they told me about the interaction. I cannot take off more work to deal with side effects that are THE DOCTORS FAULT.
I rarely write bad reviews, but this is ridiculous. I feel extremely disrespected and betrayed. My entire experience was a joke, and definitely not taken seriously by the staff.
I would have rather payed another ER bill.

Forget web check in. did that and when i get there still waited for over an hour… theyre only response «we had a busy day» horrible customer service. Find somewhere else if you can.

It’s hard to say what to give here. A few of the people were nice but the doctors and nurses don’t seem to have much in the bedside manner area. No interest in really finding the problem more than a couple of questions. They made me wait over 3 hrs to get into the clinic. Then we waited more and got seen, got the meds, and then paid and left. I just wish they would care a little more about the patient and not just trying to quickly diagnosis them and get them out.
Another situation, My husband was exposed to whooping cough and went in to get tested a week ago and paid for the test and waited days for results and never got a call. Then I told him to call and find out what happened and they said they did the wrong test and wanted him to come back for another test? Now that he’s possibly exposed my family and his patients at work.

Here twice in one week for sickness. Web checking technology sucks as I have to complete everything over again. Had issues the second time from differences between website and mobile site. No support phone on weekend. Gave up and downloaded mobile but had other issues and couldn’t tell if checkin went through. While trying to unravel, office called that they did receive.
Kudos that after i got here and completed paperwork, was less than 10m to see a Dr. Both physicians at different invested time explaining to me what they suspected, options and impact of alternative treatment paths. I really liked how the both asked and gave more details on what they were doing and why.

I have never had a problem with waiting too long, even when I have walked in. The staff is friendly and helpful, super courteous. No one likes having to be at an urgent care facility, but they make it as painless as possible!

Brought my son in on Jan 15. Used home check in. Arrived with only a 5 minute wait in the lobby. Front desk staff very friendly and helpful. My only complaint was we waited so long to get the results for the flu test. Doctor was attentive and the person that checked us out offered a list of after hours pharmacies in the area.
Great experience.

I was here yesterday evening. I saw the check in link online, so you can register and wait at home, and be called when they are ready for you. I thought it was a fantastic idea, but I couldn’t complete the forms, because it wanted information from my insurance provider that wasn’t on my insurance card, and the form does not allow blanks. Very frustrated I went to the Care Now clinic and signed in in person. There were a TON of people filling the waiting room. I was quoted an hour and a half wait and went home to wait it out. I got the call about the time I expected, arrived back 20 mins later, and I was taken to a room to wait about 15 mins later. I saw the nurse immediately and waited a bit for the dr. I was tired and not feeling well so I took the opportunity to rest, even though you can hear through the paper thin walls. (I got a free education education, so I can’t complain. I guess hernia is checks are part of a physical for school sports. I never knew. Sorry kid in the next room over. Have a great sports season, you deserve it.)
The rooms have televisions. The nurse was personable and helpful. The doctor offered me a steroid shot to get me on the way to feeling better sooner and it didn’t take long for the nurse to come back with the shot.
For an urgent clinic it’s what it’s supposed to be. I think the lobby needs to be bigger, but all in all, it’s fine.

I really didn’t want to give the one star but that is the least you can give at this time. We have two sets of insurance and the insurance company had not paid yet and they refused care. The office staff is horrible and Baylor is right up the street if you want an amazing care. This is the Walmart of health care!!! Hope you fold.

If you check in online, the wait is a breeze and on days when my regular doctor is closed (days I actually have off from work) it’s nice to have the option to go here and get diagnosed and on my way to better health. Today’s diagnosis was bronchitis. Their friendly staff went above and beyond to make sure that I was on my way to getting rid of my illness in no time.
The front desk all the way up to and check out I don’t have a single complaint. You won’t regret visiting this place as long as you do web check in to avoid what can be and is a long wait if you don’t!

This was my first visit to CareNow. I was apprehensive but ended up highly satisfied.
Web Check-​In made the process super easy. They called when a room was coming available and when I got there I only waited about 5 minutes. Staff, nurse, PA were all helpful and friendly.

Awesome, well priced, super nice staff. $ 36 for a high school sports physical w/​o insurance. Heck yeah. I was unfamiliar with CareNow so I knew nothing of their online check in, but awesome that that’s an option. When we checked in at the desk I was informed it would be about an hour and a half, they took my cell phone number and said they’d call when a room opened up for my nephew. About 45min later while enjoying some Double Dave’s just down the parking lot, we got a phone call that they were ready for him. Super nice that they did that, sure beats waiting in the lobby.
Staff was way nice. I’d definitely go back to CareNow for myself and for my nephews. Nice option for those without insurance.