Kroger

This is one of the older Kroger locations in this market. There’s nothing really wrong with it, but it’s not snazzy like the Marketplace ones. If we need a few things and are in the area, we don’t shy away from stopping in at this location, but if we’re doing our weekly shopping or have non-​grocery things on our list, we will travel to a Marketplace store in lieu of Walmart. The Marketplace stores have more options in the meats and seafood departments usually. For groceries in general, this is a classic Kroger and you can stop here and earn your gas points.

Up-​ing my rating again. This Kroger has two things that Tom Thumb does not: 1. Quart size Half and Half that comes in a plastic container with a CAP. Same size at Tom Thumb it is a cardboard carton with a flap — Not very air tight. 2. Greek God’s yogurt. This is our newest, and most favorite, brand. The Honey/​Honey Vanilla is the best! It is very similar to Vietnamese style yogurt (they learned it from the French). Were it not for these two things, my review would remain at 3-​stars, A-​OK.
Bottom line: Try the Greek God’s brand, it’s yummy!

I went there to get a personalized cake at the bakery. I asked a manager if they would be able to scan the paper napkins or paper plates to print out an edible pic for the cake I wanted, and she said yes. The next day, an employee behind the bakery counter told me she couldn’t do that. When I asked for the manager, she refused to call one. She did tell me to go home and print out a picture and bring it back. I chose to leave instead. I didn’t see the purpose of making 3 trips to order a cake. Instead, I went to Tom Thumb, ordered exactly what I wanted, and was happy with my purchase. This just goes to show that inconsistent on the job training for employees does not only affect customers, but the business itself. I took my business elsewhere.

Never never I try and try go back
But every time I get disappointed
Last time I stood in line at the cash register they told me to move to the empty there will be someone to take care of me well let say it toke two phone call s about 5 mins until someone showed up
And she was very short
Thank no thanks this not a Kroger I will come back too

The website says its 24hr. It’s not. I went there at 1245 and on the intercom I hear we’ll be closing in 15min. Man did I rush lol

Seems like mornings aren’t a good time to expect express lane to be open. Sometimes, any lane. Staff is not as courteous as other Krogers I’ve been in.

Prices have gone up considerably and customer service has gotten worse (like because Kroger unionized). Produce has been really poor for the past two months. This store runs out of bags frequently! With any luck, pricing and customer service will improve with the renovations. Shopping elsewhere until then.

Does anyone know if this Kroger is getting a facelift? Both times we’ve tried shopping at this store there were tons of flies and fruit flies around the produce and deli sections. Thanks.

Ok, I hate this Kroger… It is even worse on customer service than the others, and that is hard to accomplish. They had more employees standing on the end of the aisles (I think they are watching to make sure no one steals anything) than they have cashiers. We walked past multiple employees while hunting groceries, and not only did none of them try to help, but they were all actually frowning.
Very bad environment…

I have probably been to this store more times than I’d like to remember. Their is no customer service and I’ve never seen more than TOPS 3 lanes open plus the self service during the busiest time of the day. It’s crazy I’ve seen lines backed up all the way into the isles before. The produce is limited and the store is small. They need a remodeling and a good manager to get their ass in gear but as of now it is the WORST Kroger «Signature» I’ve ever been to.

Absurdly bad customer service on multiple occasions. I will never shop here again. Tom Thumb happens to be ¹⁄₁₀^th of a mile closer to me, anyways.

This Kroger is clean and has a great selection on everything, I love it.

I am not one to complain but… watch our for the employees from hell. Most of them are older and boy oh boy are they are something else. Trust is a huge factor with this store. Each and every time I shop here with coupons or a rain check I get the third degree LOUDLY. I get asked: Are you sure this is from our store? Was this in our actual ad? I have to go ask a manager. All of this while being sneered at like I’m a common criminal. Utter BS. I will keep shopping at Kroger but… It will be at the Kroger located on Rufe Snow at N. Tarrant Pkwy where people are treated like customers and not pending criminals.

I saw someones Kroger review a little while ago and was reminded of my experience the other day.
First, I have to say that this is a pretty nice Kroger. It’s clean, well-​lit, and well-​stocked. They generally have what I am looking for. The majority of the staff are friendly, too. So why am I giving this place a ‘2’? I guess because I’m turning into a crotchety old bitch who doesn’t like wasting her hard-​earned on mangled bread and produce!
Here’s what happened. I was in an exceptionally good mood that day. It was a nice, warm sunny day. I’d just gotten my Mustang washed and was groovin’ to the tunes. I had a short list of items for Kroger and wandered in. Everything was great UNTIL I hit the checkout. There were 3 regular lines open. Two had people lined up waiting to check out. One had no one in line (I think that should have told me something), so I went where there was no line wondering what the problem was with all the other doofuses who’d rather wait. I pull up to the checkout and started unloading my cart. (I have to pause here and disclose that I am quite anal about how I organize my groceries on the belt — canned goods together, cold items together, produce together, cleaning supplies together, etc — not necessarily in that order. My theory is that they bagger might actually bag cold things together, canned goods together, cleaning supplies together, etc.). So anyway, I started to unload my cart when the cashier runs around and starts ‘helping’ me take things out of my cart. He’s throwing them up on the belt in no order and things on top of things. I’m cringing. I politely say something like «Thanks, but I’ll get it». He says he’s happy to help. I don’t want to make a scene or look totally like a butt so I say «Really, I’ll get it. I’m kinda particular about grouping things for the bagger.» He still doesn’t get it. Cans are now on top of my bread and produce. I’m rearranging while he’s STILL throwing stuff up there. Finally, he decides he’s ‘helped’ enough and starts ringing up my stuff. Thankfully they have this great older Hispanic man who does an outstanding job bagging stuff. He’s giving me an apologetic look while trying to sort through the mess. Now there’s a backlog of stuff to be bagged (OK, I ended up buying more than what I had on my list) and the checker decides he’s going to help bag! AHHHHHHH! He actually put my bread in a bag with canned goods! And this isn’t a 17 year-​old kid. He’s like 50-​something (MUCH older than me, anyway). So now I know why no one was in his line.
It seems to be the practice at this store for the staff to help you unload your cart. And that’s a great idea. Lots of people need help. I don’t, but they don’t know that. I’ve had other people there do a nice job unloading my cart, so it’s not everyone who is clueless — apparently just this one guy. I thought about having a chat with the store manager, but decided to do it another time when I wouldn’t look like some batty old broad (I’m normally quite pleasant and charming).
Bottom line — the store and its content gets a ‘5’. Most of the staff gets a ‘4’ or ‘5’. That one guy gets a zero. That probably averages to a ‘3’, but I’m not feeling that generous, especially since now I’m riled up again thinking about Mr Dimwit and have to make myself a martini to calm down.
Now before you start feeling sorry for my husband, the grocery thing is one of the very few events I get this anal about. Really! Well…